--- description: Scopri le funzionalità di Gainsight CS, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gainsight CS - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per il successo del cliente](/directory/30961/customer-success/software) > [Gainsight CS](/software/148980/gainsight) # Gainsight CS Canonical: https://www.capterra.it/software/148980/gainsight Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/148980/gainsight?page=2) > Le aziende SaaS B2B utilizzano la piattaforma per il successo dei clienti di Gainsight per scoprire informazioni fruibili che aumentano la fidelizzazione dei clienti. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 48 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 48 Recensioni | | Facilità d'uso | 4.0/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Gainsight - **Area geografica**: Redwood City, USA - **Anno di fondazione**: 2009 ## Contesto commerciale - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: giapponese, inglese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Analisi delle sensazioni - Analisi visiva - Coinvolgimento dei clienti - Creazione di report/analisi - Gestione conti - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione delle comunicazioni - Gestione delle entrate - Gestione di ambasciatori del marchio - Inserimento aziendale - Modelli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio/analisi dell'uso - Notifiche account - Quadro della attività - Segmentazione della clientela - Strumenti collaborativi - Third-Party Integrations - Valutazione delle condizioni di salute ## Integrazioni (16 in totale) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... e altre 1 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) ## Categorie correlate - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) - [Software per Customer Advocacy](https://www.capterra.it/directory/31435/customer-advocacy/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Skalin](https://www.capterra.it/software/1018511/skalin) — 4.9/5 (55 reviews) 3. [Custify](https://www.capterra.it/software/190125/custify) — 4.9/5 (122 reviews) 4. [monday CRM](https://www.capterra.it/software/1024614/monday-crm) — 4.7/5 (458 reviews) 5. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Recensioni ### "The product delivers" — 4.0/5 > **Chad** | *24 ottobre 2019* | Internet | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers. > > **Inconvenienti**: The recorded training was very long and painful. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful. > > I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales. ----- ### "The best tool to manage your clients as a Customer Success team member" — 4.0/5 > **Utente Verificato** | *21 novembre 2022* | E-learning | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand. > > **Inconvenienti**: The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake > > I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions. ----- ### "Gainsight admin review" — 3.0/5 > **James** | *27 maggio 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 1.0/10 > > **Vantaggi**: The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base > > **Inconvenienti**: The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky. > > Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system ----- ### "Good CMS Tool" — 4.0/5 > **Utente Verificato** | *25 luglio 2022* | Sport | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Gainsight is good for onboarding customers and tracking health scores. > > **Inconvenienti**: It's a clunky system and the salesforce integration and timing syncs can be a lot better. > > Gainsight is solid for it's primary functions at our company. ----- ### "Great pairing with SFDC." — 4.0/5 > **Utente Verificato** | *8 febbraio 2023* | Telecomunicazioni | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer. > > **Inconvenienti**: Being able to customize things is not always the easiest. Even with having a Gainsight Admin to help with this we ran into road blocks. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/148980/gainsight?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/148980/gainsight) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati