Kangaroo Rewards

Chi utilizza Kangaroo Rewards?

Programma di fidelizzazione omnicanale perfetto per imprese di qualsiasi dimensione in tutti i settori. I clienti vanno dai franchising con un'unica sede a quelli con più negozi in oltre 15 tipi di settori in tutto il mondo.

Cos'è Kangaroo Rewards?

Massimizza le vendite e il coinvolgimento dei clienti con Kangaroo Rewards. La robusta soluzione per la fidelizzazione di Kangaroo può essere completamente personalizzata, coinvolgendo i clienti tramite offerte e premi personalizzati, marketing automatizzato, carte regalo digitali, applicazione con marchio ed esperienza omnicanale personalizzata. Kangaroo Rewards offre la creazione di report approfonditi per monitorare e adattare il programma in base al comportamento e alle tendenze dei clienti.

Dettagli su Kangaroo Rewards

Kangaroo Rewards

http://www.kangaroorewards.com

Fondata nel 2013

Panoramica dei prezzi di Kangaroo Rewards

Kangaroo Rewards non dispone di un piano gratuito e non offre una versione di prova gratuita.

Video di Kangaroo Rewards
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Versione gratuita

No

Prova gratuita

No

Implementazione

Cloud, SaaS, Web

Dispositivi mobili - iOS nativo

Dispositivi mobili - Android nativo

Formazione

Di persona

Live Online

Webinar

Documentazione

Assistenza

Orario lavorativo

Online

Caratteristiche di Kangaroo Rewards

  • Analisi dati
  • Contenuti video
  • Diffusione dei contenuti
  • Gestione delle community
  • Gestione delle comunicazioni
  • Gestione delle perdite di clienti
  • Live Chat
  • Ludicizzazione
  • Raccolta di feedback

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  • Carrello degli acquisti
  • Configuratore di prodotti
  • Conto clienti
  • Email Marketing
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  • Gestione cataloghi
  • Gestione degli ordini
  • Gestione dei canali
  • Gestione dei resi
  • Gestione dell'inventario
  • Gestione delle promozioni
  • Mobile Commerce
  • Programma di fidelizzazione

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  • CRM
  • Gestione degli sconti
  • Gestione dei ipremi
  • Gestione delle iscrizioni
  • Monitoraggio delle attività dei clienti
  • Monitoraggio delle referenze
  • Portale degli iscritti
  • Sistema di buoni regalo
  • Sistema di fidelizzazione senza tessera
  • Sistemi di fidelizzazione (carte fedeltà)

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  • Gestione dei buoni regalo
  • Gestione dei ipremi
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  • Monitoraggio delle referenze
  • Portale degli iscritti
  • Programma di fidelizzazione
  • Tessere fedeltà

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  • Analisi dati
  • Analisi delle sensazioni
  • Analisi di testo
  • Analisi predittiva
  • Dashboard
  • Gestione dei sondaggi
  • Gestione delle conoscenze
  • Gestione di feedback negativi
  • Raccolta dati multi-canale
  • Segmentazione della clientela

Visualizza l'elenco completo di Software per la Customer Experience

  • Definizione degli obiettivi e monitoraggio dei progressi
  • Gestione dei badge
  • Gestione dei feedback
  • Gestione dei ipremi
  • Gestione di concorsi
  • Monitoraggio punteggio / attività
  • Parametri prestazionali
  • Per gli sviluppatori
  • Per i call center
  • Per l'inserimento aziendale
  • Per l'istruzione
  • Per le vendite
  • Strumenti collaborativi

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Recensioni su Kangaroo Rewards

Read all reviews

Overall rating

4,5/5

Average score

Facilità d'uso 4,4
Servizio clienti 4,6
Caratteristiche 4,5
Rapporto qualità-prezzo 4,2

Review software

Share your experiences with other software buyers.

Scrivi una recensione!
Amanda josalene W.
Fragrances
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 11/3/2019

"Helped to reward my repeat customers :)"

Commenti: Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

Vantaggi: I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

Inconvenienti: I don't have any cons; I still use Kangaroo on my site!

Risposta del fornitore

da Kangaroo Rewards il giorno 12/3/2019

Hello Amanda,
Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come!

Warm Regards,
Valerie - Kangaroo Rewards

  • Fonte della recensione 
  • Data della recensione: 11/3/2019
Zondre W.
General Manager
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    4 /5
  • Facilità d'uso
    3 /5
  • Caratteristiche e funzionalità
    3 /5
  • Assistenza clienti
    2 /5
  • Rapporto qualità-prezzo
    3 /5
  • Consigliato
    5/10
  • Fonte della recensione 
  • Data della recensione: 31/12/2019

"Best option for Lightspeed"

Vantaggi: The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Inconvenienti: A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

Risposta del fornitore

da Kangaroo Rewards il giorno 7/1/2020

Hello Zondre,
Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business.

Best Regards,
Team Kangaroo

  • Fonte della recensione 
  • Data della recensione: 31/12/2019
Tim N.
president
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    3 /5
  • Facilità d'uso
    4 /5
  • Caratteristiche e funzionalità
    3 /5
  • Assistenza clienti
    4 /5
  • Rapporto qualità-prezzo
    3 /5
  • Consigliato
    6/10
  • Fonte della recensione 
  • Data della recensione: 22/12/2019

"good product"

Commenti: fairly good prdouct

Vantaggi: nice simple product to use ... nice to be able to provide customers with rewards ...

Inconvenienti: missing some features that another product had ... need to be able to let people know when they have a discount ...

Risposta del fornitore

da Kangaroo Rewards il giorno 7/1/2020

Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.

Best Regards,
Team Kangaroo

  • Fonte della recensione 
  • Data della recensione: 22/12/2019
Andre L.
Owner
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    4 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    4 /5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 18/12/2019

"A Rewards System that Grows with Your Business"

Commenti: Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Vantaggi: I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Inconvenienti: My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Risposta del fornitore

da Kangaroo Rewards il giorno 7/1/2020

Hello Andre,
Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.

Warm Regards,
Team Kangaroo

  • Fonte della recensione 
  • Data della recensione: 18/12/2019
Joshua L.
Owner
Ristoranti, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    4 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 21/1/2020

"The Loyalty Program we were looking for"

Commenti: We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

Vantaggi: Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Inconvenienti: My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Risposta del fornitore

da Kangaroo Rewards il giorno 29/1/2020

Hello Joshua,
Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program.

Best,
Team Kangaroo

  • Fonte della recensione 
  • Data della recensione: 21/1/2020