Kangaroo

Easy to use, top tier customer service!

Aspetti positivi:

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Aspetti negativi:

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Very easy to integrate & great support

Commenti: The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.

Aspetti positivi:

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Aspetti negativi:

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Amazing team

Commenti: It’s a great tool for our business. We are able to connect with our clients even further.

Aspetti positivi:

Great support, team is always willing to help and answer questions.

Aspetti negativi:

takes a little getting use to understanding the functions but team is always willing to help

not a good product

Commenti: None

Aspetti positivi:

There was nothing that stood out about this software

Aspetti negativi:

not user friendly. Did not work as promised. Did not get the customer service I needed

Good work!

Commenti: It has definitely more positive than negative.

Aspetti positivi:

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Aspetti negativi:

intermittent freezing of the software, forcing us to reset or reload app.

Kangaroo Experience has been excellent

Commenti: Overall its been great, its very easy to reach out and get technical help from their support team, and the live chat feature is also very helpful for resolving quick queries

Aspetti positivi:

I liked the easiness of use and great customer service

Aspetti negativi:

I think it needs more integrations like with Hubspot and a bit more personalization on the signup forms like dropdowns

Kangaroo User - 2 mo.

Commenti: Positive. There are things we still need to learn, but as we go along the support staff has been very helpful.

Aspetti positivi:

Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with [sensitive content hidden].

Aspetti negativi:

It is expensive. However if the product delivers what we need, it will be worth it.

Akikis cigars review

Commenti: Highly recommended. The platform is greatt

Aspetti positivi:

Great customer support [sensitive content hidden] and follow up!! Also the platform is very user friendly

Aspetti negativi:

I would have a little bit more flexibility in customizing some options to our branding.

Need a loyalty program for Lightspeed Retail and Ecom? This is the best we found.

Commenti: Excellent. One of the few standout companies we have dealt with in recent times.

Aspetti positivi:

Fast, efficient setup, questions answered promptly, support issues taken care of without having to contact multiple times.

Aspetti negativi:

I wish it was more affordable, but as the saying goes, you get what you pay for.

Loyalty Program with Kangaroo

Commenti: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Aspetti positivi:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Aspetti negativi:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

So far, so good!

Commenti: Very pleasant team and the reps are very hands-on to walk you through every step.

Aspetti positivi:

I've really enjoyed working with the Kangaroo team. It's not your traditional loyalty program but they make it super easy to navigate and walk you through how to use all the features. Easy set up and very hands-on team. [sensitive content hidden] is great!

Aspetti negativi:

I think the user interface is not as intuitive as others but it doesn't make or break the switch. We're happy with the switch we made.

A good value

Commenti: Excellent, kangaroo has really made an impact

Aspetti positivi:

The customer support is second to none. Really on top of it.

Aspetti negativi:

I would like to see more a more dynamic integration with m POS and website. I want to have a real “live” customer base where both kangaroo and POS work two ways

A Pleasant and Seamless Experience with Kangaroo Rewards and Team

Commenti: Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Aspetti positivi:

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Aspetti negativi:

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Kangaroo is Great!

Aspetti positivi:

The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.

Aspetti negativi:

It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.

Small Business Loyalty Program

Commenti: Within a month, we have been able to see ourselves move towards our goals which include customer retention, customer engagement, higher purchase frequency, and order values. Setting up reward programs can be a lengthy and stressful process, however, with Kangaroo, we were able to launch it within 15 days after the introductory meetings.

Aspetti positivi:

Firstly, I absolutely loved working with the Team. From the initial introductory meetings to the onboarding process, Kangaroo Team was on top of everything. Team was diligent, dedicated to providing us with all the functions necessary, and very efficient. Secondly the setup process was smooth and quick.

Aspetti negativi:

As a small business, this was a costly investment.

Victoria's Review

Commenti: The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems

Aspetti positivi:

Ease of use, Customer point tracking, Customer Service from Staff

Aspetti negativi:

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Perfect for Our Business

Commenti: Excellent customer support, always there to help.

Aspetti positivi:

Customer service to work through customizing the out of box product.

Aspetti negativi:

A mistaken points bonus can't be undone by me of Kangaroo team.

Great Loyalty System

Aspetti positivi:

Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors

Aspetti negativi:

High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform

Professionalism

Commenti: So far perfect.
We installed the program remotely.
Friendly staff. keep going!

Aspetti positivi:

Friendly staff supportive Patient Flexible

Aspetti negativi:

The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient

Empowering my small business marketing journey with a supportive professional team

Commenti: My experience was incredibly positive. The entire team was cooperative and understanding. Thanks to their professionalism and empathy, the experience was smooth and reassuring.

Aspetti positivi:

I would like to express my sincere gratitude to [sensitive content hidden], and the entire team for their unwavering support and professionalism. They not only identified the strengths of my startup business and were always willing to assist me in areas where I needed improvement throughout the program installation . Their guidance was clear, and their commitment to supporting me was evident, as they followed up with me consistently throughout the entire process.

Aspetti negativi:

There is currently no B2B loyalty program in place, despite it being a key focus for my small business.

Exceptional Customer Service

Aspetti positivi:

So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out

Aspetti negativi:

None- no cons so far, everything has been lovely

Great product

Commenti: The support team is amazing, specially [sensitive content hidden], he follows up with us on a frequent basis, just to check whether we need anything, plus very responsive when it comes to colleagues requests/concerns shared with him.The onboarding team was amazing as well, I still remember both of them [sensitive content hidden].

Aspetti positivi:

I honestly was amazed by the all in one marketing platform. The marketing team can run everything from this dashboard without having to leave it.

Aspetti negativi:

Nothing actually. I am happy that the team is open for suggestions, even the upper management as well. They never disappoint us in terms of new integrations we would like to have available.

Good product, great staff

Aspetti positivi:

[sensitive content hidden] and his pacience was very helpfull.

Aspetti negativi:

It was not supportive for our language but they did translate front end with our help. Only CMS still needs to support other languages.

Great program

Aspetti positivi:

Customer satisfaction Customer returns for prizes and rewards Knowing customer's names, date of birth.. for better communication.

Aspetti negativi:

DOB selection Should have a retry button if the internet went off or the system crashed

Creation of Rewards App

Commenti: Very positive, would recommend to others.

Aspetti positivi:

Very quick communication via email and the process of setting up an app went smoothly. Everything we wanted to be included in our app was made possible. [sensitive content hidden] was very friendly, patient and helpful.

Aspetti negativi:

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.