--- description: Scopri le funzionalità di CallTools, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.it/software/149510/call-center-software Pagina: 1/8\ Avanti: [Pagina successiva](https://www.capterra.it/software/149510/call-center-software?page=2) > Dialer predittivo, automatico e di anteprima con web Phone integrato, CRM e team di supporto interno dedicato. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 156 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza CallTools? È al servizio di BPO, call center, telemarketer, pianificatori di appuntamenti, centri di vendita e assistenza clienti da 50 a oltre 100 posti a sedere o utenti CRM che vogliono solo parlare live con clienti, lead e potenziali clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 156 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: CallTools - **Area geografica**: Irvine, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Lingue supportate**: inglese - **Paesi disponibili**: Canada, Stati Uniti ## Funzionalità - CRM - Call Center Inbound - Call Center Outbound - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Connessione telefonica automatica - Creazione di report/analisi - Dashboard - Definizione degli script di chiamata - Gestione contatti - Gestione degli elenchi - Gestione della campagna - Gestione delle code - Gestione delle prestazioni - Gestione di call center - Gestione di potenziali clienti - Gestione elenco chiamate - ID chiamante - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Messaggio vocale - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Rendicontazione e analisi statistiche - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Tracciamento delle interazioni - Trasferimento delle chiamate - Trunking SIP - VoIP ## Integrazioni (33 in totale) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... e altre 18 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) - [Software per agenti di commercio](https://www.capterra.it/directory/30680/inside-sales/software) - [Software Voip](https://www.capterra.it/directory/30940/voip/software) - [Software per telemarketing](https://www.capterra.it/directory/31034/telemarketing/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (689 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) ## Recensioni ### "Useful tool for customer service" — 5.0/5 > **Daniel Alejandro** | *24 gennaio 2019* | Servizi ai consumatori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. > > **Inconvenienti**: Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. > > This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service ----- ### "Vital Tool for Success" — 5.0/5 > **Neil** | *24 luglio 2024* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient. > > **Inconvenienti**: Nothing I didn’t like. Everything was easy and user friendly. > > \[sensitive content hidden\] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well. ----- ### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5 > **Maria Lenin** | *17 agosto 2018* | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. > > **Inconvenienti**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. ----- ### "CallTools is the best power dialer out there\!" — 5.0/5 > **David** | *9 febbraio 2023* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits\! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. > > **Inconvenienti**: I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. > > Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. ----- ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won\!" — 5.0/5 > **Joseph** | *8 novembre 2020* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. > > **Inconvenienti**: You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. > > Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. ----- Pagina: 1/8\ Avanti: [Pagina successiva](https://www.capterra.it/software/149510/call-center-software?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/149510/call-center-software) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati