--- description: Scopri le funzionalità di ServiceTitan, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software HVAC](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.it/software/150053/servicetitan Pagina: 1/15\ Avanti: [Pagina successiva](https://www.capterra.it/software/150053/servicetitan?page=2) > Scelto da oltre 100.000 appaltatori, ServiceTitan è il software più utilizzato dalle aziende di servizi e sostituzioni residenziali. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 341 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza ServiceTitan? Aziende che operano nel settore di HVAC, impianti idraulici ed elettrici, porte da garage e spazzacamini residenziali, che desiderano aumentare le entrate, ottimizzare l'attività, potenziare il team e soddisfare i clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 341 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: ServiceTitan - **Area geografica**: Glendale, USA - **Anno di fondazione**: 2012 ## Contesto commerciale - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Canada, Stati Uniti ## Funzionalità - App per dispositivi mobili - Appuntamenti ricorrenti - Archiviazione di documenti - Budget Tracking - CRM - Calcolo dei costi - Computo dei materiali - Controllo degli orari di lavoro - Creazione di report/analisi - Cronologia dei servizi - Database contatti - Database dei costi - Fatturazione dei progetti - Firma elettronica - For Carpet Cleaners - GPS - Gestione degli ordini di lavoro - Gestione dei calendari - Gestione dei progetti - Gestione dei tecnici - Gestione del rischio - Gestione dell'inventario - Gestione della conformità - Gestione della disponibilità - Gestione della pipeline di vendita - Gestione delle attività - Gestione delle fatture - Gestione delle ispezioni - Gestione di documenti - Gestione di incidenti - Importazione/Esportazione di dati - Manutenzione preventiva - Messaggistica via SMS - Monitoraggio clienti - Monitoraggio del lavoro - Monitoraggio delle apparecchiature - Monitoraggio ore online - Pagamento elettronico - Per installatori di impianti elettrici commerciali e/o industriali - Pianificazione della manutenzione - Pianificazione in tempo reale - Prenotazioni online - Preventivi/Stime - Programmazione - Real-Time Updates - Relazioni sui progressi - Rendicontazione e analisi statistiche - Rilevamento della posizione - Sistema di calendari e promemoria - Third-Party Integrations ... e altre 34 funzionalità ## Integrazioni (20 in totale) - Airship - CompanyCam - EagleView - Google Ads - Google Workspace - Hover - Intuit Enterprise Suite - NetSuite - OnCall Air - QuarksUp - QuickBooks Free - QuickBooks Online - Rilla - Sage Intacct - SendPulse ... e altre 5 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software HVAC](https://www.capterra.it/directory/30107/hvac/software) ## Categorie correlate - [Software HVAC](https://www.capterra.it/directory/30107/hvac/software) - [Software FSM](https://www.capterra.it/directory/10009/field-service-management/software) - [Software per la gestione dell'agenda](https://www.capterra.it/directory/30087/scheduling/software) - [Software per idraulici](https://www.capterra.it/directory/30673/plumbing/software) - [Software per elettricisti](https://www.capterra.it/directory/31006/electrical-contractor/software) ## Alternative 1. [FieldPulse](https://www.capterra.it/software/153475/fieldpulse) — 4.6/5 (500 reviews) 2. [Jobber](https://www.capterra.it/software/127994/jobber) — 4.6/5 (1487 reviews) 3. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5318 reviews) 4. [Service Fusion](https://www.capterra.it/software/135788/service-fusion) — 4.3/5 (308 reviews) 5. [Housecall Pro](https://www.capterra.it/software/140363/housecall-pro) — 4.7/5 (2749 reviews) ## Recensioni ### "ST- Honest review" — 5.0/5 > **Logan** | *1 ottobre 2025* | Produzione di apparecchi elettrici/elettronici | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. > > **Inconvenienti**: The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. > > Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. ----- ### "Best Decision We Made\!" — 5.0/5 > **Lucianna** | *23 marzo 2026* | Industria edilizia | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. > > **Inconvenienti**: Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. > > ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. ----- ### "Not worth the money and headaches" — 2.0/5 > **Edward** | *10 marzo 2026* | Industria edilizia | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. > > **Inconvenienti**: ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. > > My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. ----- ### "Very powerful software\!" — 4.0/5 > **Khiana** | *26 giugno 2026* | Industria edilizia | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. > > **Inconvenienti**: 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. > > Overall, we love the core product and find it very useful\! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked\! ----- ### "I would highly recommend Service Titan" — 5.0/5 > **Heather** | *5 marzo 2026* | Industria edilizia | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey\! > > **Inconvenienti**: The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. > > My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them\! ----- Pagina: 1/15\ Avanti: [Pagina successiva](https://www.capterra.it/software/150053/servicetitan?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/150053/servicetitan) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati