Cos'è Drift?

Drift è la prima e unica piattaforma al mondo di marketing conversazionale. I clienti utilizzano Drift per offrire ai potenziali clienti un'esperienza di acquisto moderna, generare potenziali clienti più qualificati e accelerare notevolmente il ciclo di vendita. A differenza dei tradizionali software di marketing e vendita basati su moduli, chiamate a freddo e innumerevoli e-mail di follow-up, Drift collega le aziende con i visitatori del sito web in tempo reale tramite bot e intelligenza artificiale.

Inizia a utilizzarlo gratuitamente oggi stesso su drift.com

Chi utilizza Drift?

Drift può aiutare qualsiasi impresa o persona che disponga di un sito web e che desideri acquisire più potenziali clienti e chattare con le persone in tempo reale.

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Recensioni su Drift

Punteggio medio

Nel complesso
4,5
Facilità d'uso
4,4
Servizio clienti
4,4
Caratteristiche
4,4
Rapporto qualità-prezzo
4,1

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
65%
4
26%
3
5%
2
2%
1
2%
Rob
Rob
Content & SEO Specialist (USA)
Utente LinkedIn Verificato
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Expensive but awesome

5,0 3 anni fa

Commenti: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Aspetti positivi:

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Aspetti negativi:

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Risposta di Drift

3 anni fa

Hi Rob, Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date. Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you! All the best - Julie Hogan, VP - Customer Experience

Dalton
Program Sales Manager (USA)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Simple setup, solid results

4,0 3 anni fa

Commenti: Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Aspetti positivi:

It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.

Aspetti negativi:

The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.

Risposta di Drift

3 anni fa

Hi Dalton, Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you. All the best - Julie Hogan, VP Customer Experience

Georgi
Demand Generation Manager (UK)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Chatbots and Livechat capabilities that will transform the way to use your website

5,0 3 settimane fa Nuova

Commenti: Phenomenal value from day 1, very user friendly and great for adoption.

Aspetti positivi:

Incredibly easy to setup, implement and actually start having conversations on your website. Very user friendly UI and bot building + super easy to train users on the platform.

Aspetti negativi:

Some of the ABM functionality and audience building is a bit unintuitive and hidden in parts of the platform that you wouldn't think to look.

Utente Verificato
CEO (Israele)
Utente LinkedIn Verificato
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Drift could be Intercom, but it isn't...

3,0 2 anni fa

Commenti: We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

Aspetti positivi:

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

Aspetti negativi:

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Risposta di Drift

2 anni fa

Hi there, Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected] All the best, Julie Hogan, VP - Customer Experience

steffanie
Manager (USA)
Intrattenimento, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to set up - Great for quick chats with customers

5,0 3 mesi fa

Commenti: In 2020, when our festival was forced to go online, this software saved us. We were able to easily explain schedule changes to customers, answer their questions, and walk them through set up. We continue to use this software, which has cut down on phone calls, and allowed us to more efficiently assist our customers.

Aspetti positivi:

I really like that we can have private conversations between staff members in order to confirm we are giving up-to-date information. It is also very helpful for us to see the location of the customer in order to better / properly assist them.

Aspetti negativi:

We use the free version of the software and I cannot think of a single issue we have not been able to easily resolve ourselves.

Risposta di Drift

2 mesi fa

Hi Steffanie! ���� Thank you for leaving this awesome review. There are so many positives here from being able to more efficiently help customers to collaborate with team members all in the same tool. ���� Please don't hesitate to reach out if you ever need any help with anything Drift related. My email is [email protected] --Joshua Morgan: Customer Advocacy @ Drift