--- description: Scopri le funzionalità di Sendbird, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sendbird - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per creare app](/directory/30082/application-development/software) > [Sendbird](/software/150851/sendbird) # Sendbird Canonical: https://www.capterra.it/software/150851/sendbird Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/150851/sendbird?page=2) > SendBird: SDK di messaggistica e API di chat per applicazioni mobili e siti web. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 31 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Sendbird? Supporta la comunicazione da utente a utente e da utente a impresa per applicazioni in diversi settori: comunità, on-demand, e-commerce, giochi, collaborazione commerciale, tecnologia finanziaria, sanità, streaming video dal vivo. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 31 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 3.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.9/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Sendbird - **Area geografica**: REDWOOD CITY, USA - **Anno di fondazione**: 2012 ## Contesto commerciale - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: arabo, basco, bulgaro, catalano, ceco, cinese, cinese tradizionale, coreano, croato, danese, ebraico, estone, finlandese, francese, galiziano, giapponese, greco, hindi, indonesiano, inglese, irlandese, islandese, italiano, kazako, lettone, lituano, malese, norvegese, olandese, polacco, portoghese, portoghese brasiliano, portoghese europeo, rumeno, russo, serbo, serbo, slovacco, sloveno, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese, vietnamita - **Paesi disponibili**: Australia, Brasile, Canada, Emirati Arabi Uniti, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - AI Copilot - API - Ambiente di sviluppo integrato - Assistenza clienti - Avvisi/Notifiche - Bot preconfigurato - Branding personalizzabile - Chat dal vivo - Chat in tempo reale per i consumatori - Chat/Messaggistica - Chatbot - Creazione di report/analisi - Elaborazione del linguaggio naturale - IA/Machine learning - Instradamento automatico - Lead Qualification - Modulo offline - Riconoscimento della lingua - Risposte automatizzate - Storico delle trascrizioni/chat - Sviluppo senza codice - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (9 in totale) - Confluence - Google Drive - Intercom - Notion - Salesforce Data Cloud - Salesforce Desk - Sprinklr - Zendesk AI - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per creare app](https://www.capterra.it/directory/30082/application-development/software) ## Categorie correlate - [Software per creare app](https://www.capterra.it/directory/30082/application-development/software) - [Software per comunicazione interna](https://www.capterra.it/directory/31014/internal-communications/software) - [Software per la gestione delle API](https://www.capterra.it/directory/31065/api-management/software) - [Software per gestire la comunicazione in cloud](https://www.capterra.it/directory/31362/cloud-communication-platform/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (986 reviews) 3. [Intercom](https://www.capterra.it/software/134347/intercom) — 4.5/5 (1132 reviews) 4. [Freshchat](https://www.capterra.it/software/158117/freshchat) — 4.1/5 (115 reviews) 5. [Pipedrive](https://www.capterra.it/software/132666/pipedrive) — 4.5/5 (3044 reviews) ## Recensioni ### "Implementation was super easy and functional very quickly. We got up to speed super quick." — 5.0/5 > **Chad** | *8 novembre 2017* | Ricerche di mercato > > **Vantaggi**: It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation. > > **Inconvenienti**: There are still some things that are not included in our portal management. However, engaging support has been able to resolve them. ----- ### "Good chat foundation that you can build upon" — 4.0/5 > **Sean** | *1 febbraio 2017* | E-learning | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Plug and Play > > **Inconvenienti**: Needed to customize quite a bit and the customer support is not the fastest. > > Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far. ----- ### "Better alternatives, just don't do it." — 1.0/5 > **Utente Verificato** | *28 settembre 2021* | Software informatici | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Seemed like it had the features we wanted, small hungry team that promised a lot. > > **Inconvenienti**: Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can. > > We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver. ----- ### "A great team, helping to integrate a great product" — 4.0/5 > **Patrick** | *12 gennaio 2021* | Computer e sicurezza della rete | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. > > **Inconvenienti**: the ui kit could offer more functionality. ----- ### "Great team to work with" — 5.0/5 > **Utente Verificato** | *9 gennaio 2021* | Software informatici | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Great tech support. Always proactive when we face issues > > **Inconvenienti**: Some features were missing when we initially tied up and had to custom implement on our side ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/150851/sendbird?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/150851/sendbird) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati