Chi utilizza Crisp?

Oltre 100.000 aziende utilizzano Crisp per parlare con i propri clienti e per aumentare i tassi di conversione e la soddisfazione dei clienti.

Cos'è Crisp?

Costruisci la tua piattaforma multicanale di clienti tramite Crisp e inizia a comunicare senza problemi con i tuoi clienti.
Grazie alla casella di posta in arrivo, Crisp ti consente di chattare con i tuoi clienti e semplifica le attività per le aziende.
Attraverso una vasta gamma di funzionalità, semplifica il modo in cui aiuti i tuoi clienti a raggiungere i loro obiettivi, automatizzando numerosi processi.

Dettagli su Crisp

Crisp

https://crisp.chat/en

Fondata nel 2015

Panoramica dei prezzi di Crisp

Crisp dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Crisp è disponibile a partire da 25,00 USD/mese.

Prezzo di partenza

Versione gratuita

Prova gratuita

Implementazione

Installazione eseguita - Mac

Cloud, SaaS, Web

Installazione eseguita - Windows

Dispositivi mobili - iOS nativo

Dispositivi mobili - Android nativo

Formazione

Live Online

Webinar

Documentazione

Assistenza

Assistenza diretta 24 ore su 24

Orario lavorativo

Online

Caratteristiche di Crisp

Software per Help Desk
Archiviazione di documenti
Avvisi / Allarme crescente
Branding personalizzabile
Chat in tempo reale
Comunicazione multi-canale
Gestione dei biglietti
Gestione dell'accordo sul livello di servizio (SLA)
Gestione della knowledge base
Gestione delle risorse IT
Instradamento automatico
Integrazione di e-mail
Monitoraggio della rete
Portale self-service
Tracciamento delle interazioni

Il fornitore non ha dato informazioni di questo tipo.

Branding personalizzabile
Chat proattiva
Condivisione dello schermo
Integrazione di terzi
Modulo offline
Monitoraggio degli utenti di siti web
Profilazione geografica (geotargeting)
Risposte predefinite
Trasferimento/Instradamento
Chatbot
Comunicazione multi-canale
Distribuzione di potenziali clienti
E-mail automatiche
Lead Qualification
Messaggistica dei cellulari
Messaggistica di gruppo
Passaggio di consegne da chatbot ad agente
Programmazione appuntamenti
Raccomandazioni di prodotti
Segmentazione del pubblico
Video Chat

Recensioni su Crisp

Stai visualizzando 5 di 54 recensioni

Nel complesso
4,5/5
Facilità d'uso
4,5/5
Servizio clienti
4,5/5
Caratteristiche
4,5/5
Rapporto qualità-prezzo
4,6/5
Katherine K.
Administrator
Scrittura e attività redazionali, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 13/2/2020

"Amazing Customer Service and a Great Chat App"

Commenti: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Vantaggi: They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Inconvenienti: The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Risposta del fornitore

da Crisp il giorno 14/2/2020

Thank you very much for that nice feedback !

  • Fonte della recensione 
  • Data della recensione: 13/2/2020
Daniel S.
Technical Support Director
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 1/10/2019

"Good solid website chat app"

Commenti: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Vantaggi: Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Inconvenienti: We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.
The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Risposta del fornitore

da Crisp il giorno 14/10/2019

Thank you for your nice review :)

  • Fonte della recensione 
  • Data della recensione: 1/10/2019
Martin A.
COO
Vendita al dettaglio, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    1/5
  • Facilità d'uso
    1/5
  • Caratteristiche e funzionalità
    1/5
  • Assistenza clienti
    1/5
  • Rapporto qualità-prezzo
    1/5
  • Consigliato
    0/10
  • Fonte della recensione 
  • Data della recensione: 1/10/2019

"Fraud for the user"

Commenti: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Vantaggi: The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Inconvenienti: Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Risposta del fornitore

da Crisp il giorno 23/10/2019

Hey there,
I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it.
The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year).
Sorry that you feel disappointed.
Regards,
Crisp team

  • Fonte della recensione 
  • Data della recensione: 1/10/2019
Brad K.
President
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 15/10/2016

"Tried them all, Crisp is the winner by far! Here's why..."

Commenti: I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow.

Vantaggi: * Seamless transition between live chat and email
* Beautiful UI design
* Highly efficient workflow
* Extensive API
* Apps available on all platforms

Inconvenienti: I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Risposta del fornitore

da Crisp il giorno 15/10/2016

We really hope to have a native OS X version as well :)

  • Fonte della recensione 
  • Data della recensione: 15/10/2016
Viktor N.
CEO
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 1/5/2019

"Great live chat system, even better help docs"

Commenti: Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Vantaggi: Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Inconvenienti: My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Risposta del fornitore

da Crisp il giorno 2/5/2019

Thank you for this nice review :) We will try to improve the feature you are talking about !

  • Fonte della recensione 
  • Data della recensione: 1/5/2019