--- description: Scopri le funzionalità di QueueMetrics, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: QueueMetrics - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [QueueMetrics](/software/151411/queuemetrics) # QueueMetrics Canonical: https://www.capterra.it/software/151411/queuemetrics Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/151411/queuemetrics?page=2) > QueueMetrics è un sistema di monitoraggio per call center di Asterisk. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 27 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza QueueMetrics? Soluzione di monitoraggio dei call center professionale per PBX Asterisk, che aiuta le aziende di tutte le dimensioni a gestire la produttività degli agenti, gli obiettivi, il tasso di conversione e altro ancora grazie alle statistiche delle campagne e ai wallboard. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 27 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Loway - **Anno di fondazione**: 2004 ## Contesto commerciale - **Prezzo di partenza**: 8,00 CHF - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Chromebook (desktop) - **Lingue supportate**: catalano, ebraico, francese, greco, inglese, italiano, portoghese, rumeno, spagnolo, tedesco, turco, ucraino - **Paesi disponibili**: Albania, Algeria, Andorra, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgio, Belize, Bermuda, Bolivia, Bosnia ed Erzegovina, Brasile, Bulgaria e altri 124 ## Funzionalità - CRM - Creazione di report/analisi - Dashboard - Gestione delle code - IVR - Monitoraggio delle chiamate - Registrazione delle chiamate - Registrazione delle chiamate - Trasferimento delle chiamate ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Alternative 1. [3CX](https://www.capterra.it/software/158704/3cx) — 4.4/5 (465 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (324 reviews) 3. [CTM](https://www.capterra.it/software/152004/call-tracking-software) — 4.7/5 (158 reviews) 4. [Genesys Cloud CX](https://www.capterra.it/software/21409/genesys-cloud) — 4.3/5 (264 reviews) 5. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) ## Recensioni ### "Great for intraday & day of the week analysis; Simple and very easy to use" — 5.0/5 > **Pin** | *11 febbraio 2020* | Esternalizzazione/Delocalizzazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction \& analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing \& listening to call logs has never been this easy. > > **Inconvenienti**: Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user. ----- ### "in queue management and attendants I don't know better tool" — 4.0/5 > **ABSALON TEIXEIRA DO** | *17 gennaio 2020* | Telecomunicazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. > > **Inconvenienti**: In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python. > > Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. ----- ### "Feedback on QueueMetrics + Wombat (dialer)" — 2.0/5 > **Jeremy** | *13 aprile 2017* > > As opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss\! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo\!\! I dont care about their logo.\!\!\! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries. ----- ### "Queuemetrics relibable software for callcenter solutions." — 5.0/5 > **Utente Verificato** | *21 luglio 2022* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example. > > **Inconvenienti**: I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you. ----- ### "Convenient Callcenter software solution" — 5.0/5 > **Alvar** | *2 gennaio 2024* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do. > > **Inconvenienti**: you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things. > > we are very happy to work with Queuemetrics, they have an efficient support and everything works well. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/151411/queuemetrics?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/151411/queuemetrics) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati