FixMe.IT

Software per controllo/supporto remoto

Aspetti positivi:

è un software molto semplice e userfriendly per il controllo e supporto da remoto, l'ho utilizzato lato customer cioè i tecnici si collegano al mio computer per le varie assistenze, e posso dire che è molto veloce e facile da utilizzare.

Aspetti negativi:

probabilmente il sito e tutto il design un po vintage, l'unica cosa che posso dire e di migliorare come aspetto grafico.

Un ottimo software per l'assistenza remota

Aspetti positivi:

È molto utile per l'assistenza remota, comprende tutte le funzioni utili per questo tipo di attività.

Aspetti negativi:

Ci sono molte alternative sul mercato, anche di aziende ben più note.

Assistenza da remoto

Aspetti positivi:

Ottimo software per l assistenza da remoto. La utilizzano i nostri tecnici per collegarsi da remoto e risolvere varie problematiche software direi ottimo e facile da utilizzare.

Aspetti negativi:

Nulla in particolare, se non a volte che perde la connessione ma forse è un problema appunto della nostra linea

Great and easy to use Remote Software

Commenti: Being able to remotely manage clients on a day to day basis.

Aspetti positivi:

- Easy to setup and use. Direct client to site and grab 6 digit code and go. - Unattended client is great for remote access. Just install and system is auto-added to your list - File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer. - Management screen makes it easy to chat with clients and see groups of clients together and their current status - Seeing whether the PC is in use makes interruption a lot less frequent. - Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session) - Very cost effective versus other solutions.

Aspetti negativi:

Sadly does not support Macintosh PC's at this time. Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets)

Strong Remote Management App - good balance of features for price

Commenti: Overall, it's fast, simple, lightweight and good for get at this cost point.

Aspetti positivi:

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Aspetti negativi:

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Alternative considerate: TeamViewer Remote e Dameware

Perché passare a FixMe.IT: We chose FixMe because it has just the right amount of features to do what we need for much less than Teamviewer. Dameware is comparable in cost and has more features, but requires a central server to access multiple tenants. We also like that we can keep end users with our brand through the remote experience.

does what it needs to, good enough remote experience

Aspetti positivi:

ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time

Aspetti negativi:

too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service

Great bang for the buck!

Commenti: I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Aspetti positivi:

Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Aspetti negativi:

Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

Alternative considerate: LogMeIn Rescue e TurboMeeting

Perché passare a FixMe.IT: My go to for years has been Logmein Rescue, however in my current position I am a 1 man shop so justification for the cost lead me to look for alternatives. When I started the previous IT Manager was using Turbo meeting and it was not easy to get connected. The cost for Fixme and what it provided was enough to take a chance on it, and I am very happy with the product for the price.

Cheap & Stable

Commenti: Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Aspetti positivi:

Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client

Aspetti negativi:

- No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Alternative considerate: RealVNC Connect

Perché scegliere FixMe.IT: Price, their mandatory/yearly ‘oh we have a new version’ scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version.

Software precedente: TeamViewer Remote

Perché passare a FixMe.IT: Usability

Love this product!

Commenti: Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid.

Aspetti positivi:

Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

Aspetti negativi:

The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

Alternative considerate: TeamViewer Remote e Splashtop

Perché passare a FixMe.IT: Sold performance, ease of use, reasonable pricing, excellent support.

The single most valuable tool in any arsenal

Commenti: I am able to diagnose and fix my company's hardware and software packages from anywhere at any time.

Aspetti positivi:

Rocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine.

Aspetti negativi:

No ability to force wake a machine on unattended access.

Alternative considerate: ConnectWise Automate

Perché passare a FixMe.IT: Once I was the ease of installation and use of FixMe, every other support software faded away fast.

Simple and effective

Aspetti positivi:

FixMe.it allows us to quickly and easily support our customers. The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active.

Aspetti negativi:

Fix me ticks all the boxes, the only way I feel it could be improved is with a mobile app, allowing for on the go access.

Alternative considerate: LogMeIn Rescue e TeamViewer Remote

Perché passare a FixMe.IT: more cost effective with simular features

Most valuable tool I have!

Commenti: During the Pandemic, we needed a solution to correct computer issues without risking safety. FixMe.IT was the perfect solution for us to implement during a time of need. Even now, after going back to normal function, we use this application to save us time. The implementation was easy, and our customers are thrilled that we can log in immediately and solve their issues.

Aspetti positivi:

This application has been a huge cost saving in our company as we used to drive to site to fix simple issues that we can now access remotely and resolve.

Aspetti negativi:

I can't really think of anything that I am not happy with.

Great product for the price

Commenti: its has been great, easy to set up and install,

Aspetti positivi:

Great program for remote support and servers

Aspetti negativi:

yearly licensing and the color schemea

FixMe.IT is great!

Commenti: Overall this software is the best available option for Windows machines.

Aspetti positivi:

very easy for end user to get logged in. very easy for IT representative to download and open.

Aspetti negativi:

No Mac access No file transfer capabilities.

Alternative considerate: GoTo Meeting e AnyDesk

Perché scegliere FixMe.IT: Cost and ease of access for end user.

Software precedente: TeamViewer Remote

Perché passare a FixMe.IT: Cost is definitely the main factor.

FixMe.IT Review

Commenti: The software delivered reliable and efficient remote support capabilities, allowing me to connect to clients' computers seamlessly. The user-friendly interface and intuitive design made it easy to navigate and perform remote tasks. The file transfer feature was a useful addition for quick and secure file exchange. Although there were some limitations in terms of advanced features, FixMe.IT provided a solid remote support solution that met my basic requirements.

Aspetti positivi:

One of the things I liked most about FixMe.IT was its ease of use and simplicity. The software had a clean and intuitive interface, making it easy to navigate and understand its features. The remote desktop functionality was smooth and reliable, allowing for seamless connection to clients' computers. The file transfer feature was also convenient, enabling quick and secure exchange of files during remote sessions. Overall, the user-friendly design and efficient remote access capabilities were the highlights of my experience with FixMe.IT.

Aspetti negativi:

One aspect I liked least was the limited availability of additional features. While the software excelled in providing remote access and support, it lacked some advanced functionalities that could enhance the overall experience. For example, features like session recording, remote reboot, and multi-monitor support were not as robust as in other similar remote support tools.

Easy to use, great for the price but needs more features

Commenti: Overall I've been with Techinline for over a decade and would recommend them. However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.

Aspetti positivi:

The ease of use and the speed of connectivity is great. Love the unattended remote control as well as the customization for self branding. I've been a very longtime customer since 2010!

Aspetti negativi:

I would really like to see FixMe.IT span accross multiple OS platforms including, IOs, Android, Apple and so on. I also have been waiting for a feature that obtains a report of the client resources and retains them for offline review. this would also be useful when reviewing the unattended list of clients and having the option to bring in columns with those resources like memory, CPU, HD info and so on.

FixMe.IT is GREAT

Commenti: FIxMe.IT has changed the way I do business. It has made my life so much easier. I can be productive during all hours of the day and night. FixMe.IT has helped me to help my customers.

Aspetti positivi:

I could go on and on about this product. It has LITERALLY changed the way I do business. I used to have to go onsite for all issues both big and small. Now I can remote into my customers computer and boom - I can fix whatever is going on - I can SEE what my customer wants me to see - I can have remote access to the computers I need access to and work on computers after work hours. It has made my life so much easier.

Aspetti negativi:

There is LITERALLY nothing I do not like about this product. It has all the things I need and want for this type of work.

Our first choice in remote desktop applications

Commenti: For us fast and accessible customer support is paramount - our clients love the ease at which they can show my team the issue they want fixed or have my staff take control of their screen and demo a new feature etc. We have excellent reviews for the support we offer and a part of that is due to the ease of sharing desktops using FixMe.IT

Aspetti positivi:

The image quality and response times are excellent even with a poor internet connection. In extreme situations we still have access to our client's screens long after the accompanying Skype call has lost its connection. It very cost effective as we do not need a license for everyone in the team, we rarely need more connections at any one time than the 3 seats we have purchased. Our clients find it very easy to connect and it is the desktop sharing app which is blocked least by our customers - all UK Higher Education Institutions with strict security policies.

Aspetti negativi:

We have used it for so long we no longer find anything that we would like changed.

Highly recommend this solid product!

Commenti: I can't recommend this program enough. It solves all of my needs to connect to PCs I own, and other PCs. The "unattended" client feature is great.

Aspetti positivi:

This program is so simple to use. I primarily use this program for my daily remote work on our server and desktop PCs, but we also use it for connecting to our numerous remote locations. I've never had a problem connecting or working on computers. It's invaluable for my job.

Aspetti negativi:

I would say the only difficulty I have with this program is directing a client to get to the website to start the session. If the computer user needs me to connect to their computer, and they have very little computer skills, sometimes it takes a few tries to get them to find "fixme.it" in their browser. This is more of a user issue, but still, it takes a bit of time occasionally.

Easy to Connect with Customers

Commenti: We have tried many products for demoing and supporting our accounting software but found Fixme.it the easiest in respect to the following. The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support. For support, we have a link to load it, for demo's they easily type fixme.it. So we usually connect with anyone in less than a minute. In addition, we do not seem to run into any security issues as we did with other programs. Copying files back and forth a breeze, and since we can connect with up to 10 computers at once, remote network installations are no problem. Only thing we needed was to be able to record voice and video for training purposes. But this would require connecting the call via the web and it defeats the purpose of speed and ease of connection. This was resolved by using a special wireless headset that connects to the phone and computer. Excellent product, good support, good price and would highly recommend it.

Aspetti positivi:

Please read comments. All positive.

Aspetti negativi:

None really.

Simple and Effective

Aspetti positivi:

The ease with which I can connect to client machines from anywhere I have an internet connection and the ability to reboot to safe mode without user assistance is invaluable in troubleshooting.

Aspetti negativi:

No Complaints with this software/service.

A Great Remote Support Application for Teamwork

Commenti: We have been involving this product for around 2year s, I haven't found whatever other program that is as simple to utilize. I appreciate how quickly and steadily our team's screen sharing operates.

Aspetti positivi:

1. very great video quality when sharing screen2. consistent and works fast3. the price and the speed of connection worth the cost.4. easy installation and configuration for new users

Aspetti negativi:

1. not compatible with Apple Mac, so its only for windows os users2. a little pricy3. still having issue with mutiple screen workstations

reliable, fast, easy for me and my customers to use

Aspetti positivi:

The service's reliability is very good- near 85 percent of connections without any loss of connectivity during sessions.

Aspetti negativi:

The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often.

Excellent value

Aspetti positivi:

Easy to use, inexpensive, very reliable, supports multiple remote sessions at once.

Aspetti negativi:

Really needs a Mac, iOS, and Android version for cross platform support.

Alternative considerate: TeamViewer Remote

Perché passare a FixMe.IT: Price

Single license user

Commenti: Overall, I have had a very good experience with Fixme.it, it works great and does everything I need it to do on PC's.

Aspetti positivi:

I like how easy it is to use and that I can set it up so I can log in when they are not around.

Aspetti negativi:

It has become an issue more and more that the software is not Mac compatible. This is becoming a bigger and bigger requirement and needs to be addressed soon.