Chi utilizza questo software?

Professionisti IT di aziende di ogni dimensione e di vari settori

Valutazioni medie

322 recensioni
  • Nel complesso 4.7/5
  • Facilità d'uso 4.8/5
  • Servizio clienti 4.6/5
  • Caratteristiche 4.4/5
  • Rapporto qualità-prezzo 4.7/5

Dettagli del prodotto

  • Prezzo di partenza 25,00 USD/mese
    Visualizza dettagli sui prezzi
  • Versione gratuita No
  • Prova gratuita Sì, richiedi una prova gratuita
  • Implementazione Cloud, SaaS, Web
    Installazione eseguita - Windows
  • Formazione Live Online
    Documentazione
  • Assistenza Assistenza diretta 24 ore su 24
    Orario lavorativo
    Online

Dettagli del fornitore

  • Techinline
  • https://www.techinline.com
  • Fondata nel 2007

Informazioni su FixMe.IT

L'applicazione per l'assistenza a distanza classificata come n°1, progettata per offrire supporto istantaneo su richiesta, senza operatore, a clienti ubicati in qualsiasi parte del mondo. A partire da soli 25 $ al mese, FixMe.IT offre gestione multisessione, supporto illimitato su richiesta e l'accesso a un massimo di 150 computer automatici. Altre funzionalità chiave includono personalizzazione, navigazione multi-monitor, condivisione desktop bidirezionale, trasferimento di file, strumenti di disegno, registrazione sessione, creazione di report e molto altro.

Caratteristiche di FixMe.IT

  • Chat in tempo reale
  • Condivisione dello schermo
  • Condivisione di documenti
  • Registrazione della sessione
  • Sondaggi e feedback
  • Strumenti di diagnostica
  • Trasferimento della sessione

Le recensioni più dettagliate su FixMe.IT

Best Remote Access Software Available

Data della recensione: 21/11/2018
R. curtis M.
System Analyst
Ingegneria civile, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Vantaggi: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Inconvenienti: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Simple and Fast Connection

Data della recensione: 6/12/2019
Rex S.
President
Circuiteria, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
4/5
Nel complesso
4/5
Facilità d'uso
4/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Vantaggi: Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Inconvenienti: If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

Risposta del fornitore

da Techinline il giorno 10/12/2019

Hi Rex,

Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market.

Best,
Dan | Techinline

FixMe is exaclty what I need

Data della recensione: 10/12/2019
Jon G.
CIO
Reti informatiche, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.

Vantaggi: FixMe can do one off, or dedicated remote control. Simple, never have any problems.

Inconvenienti: Only con, file transfer is kind of weird, other than connection issues that are not FixMe issues, it worked every time.

Risposta del fornitore

da Techinline il giorno 13/12/2019

Hi Jon,
Thank you for sharing your experience and for being our valued customer! FixMe.IT allows to exchange files/folders via drag-and-drop, copy-paste, and the standard Send File button. You can find more information on the file transfer options here: https://docs.fixme.it/features/transferring-files-folders-and-text Could you please specify what you mean by the weirdness of file transfer? Or, if you are experiencing some sort of issues with it, please let our support team know ([email protected]).

Best,
Dan | Techinline

It's hard to knock the product as it is but it's just ok

Data della recensione: 2/11/2017
Thomas B.
Ceo
Reti informatiche, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
3/5
Nel complesso
3/5
Facilità d'uso
3/5
Caratteristiche e funzionalità
3/5
Assistenza clienti
4/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: I am generally able to connect to my customers computers to assist with issues and install software

Vantaggi: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Inconvenienti: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Risposta del fornitore

da Techinline il giorno 7/11/2017

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

Support using FixMe.IT

Data della recensione: 11/12/2019
Nigel F.
Principal
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
4/5
Nel complesso
5/5
Facilità d'uso
4/5
Caratteristiche e funzionalità
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Good to excellent

Vantaggi: a) It is extremely light
b) It provides a great number of Unattended clients.
c) Unlike the major competitors software, it does not crash on Win 10 updates
d) About 1/3 of the yearly cost of the major competitors offerings

Inconvenienti: a) When the client has customized their screen, is not always easy to see the download meter. For example, if the client's screen has a dark background, the meter is almost impossible to determine.

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