--- description: Scopri le funzionalità di Pendo, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM per la gestione dell'engagement del cliente](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.it/software/151951/pendo-platform Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/151951/pendo-platform?page=2) > Permette di acquisire i dati relativi al comportamento degli utenti, segmentare gli utenti e quindi agire tramite messaggi, sondaggi e votazioni interni all'applicazione. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 238 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Pendo? Gestione dei prodotti, successo dei clienti, assistenza clienti, progettazione, marketing, vendite e team UX ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 238 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Pendo.io - **Area geografica**: Raleigh, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Analisi dei dati comportamentali - Analisi di testo - Analisi visiva - Avvisi/Notifiche - Comunicazione multi-canale - Creazione di report/analisi - Creazione di roadmap strategiche per i prodotti - Cronologia clienti - Dashboard - Formazione tramite app - Gestione dei feedback - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione del personale - Gestione dell'esperienza del cliente - Gestione delle attività - Gestione delle azioni - Gestione delle comunicazioni - Gestione delle scadenze - Gestione di feedback negativi - Importazione/Esportazione di dati - Live Chat - Mappe termiche - Modelli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio del comportamento - Monitoraggio delle attività - Monitoraggio delle conversioni - Monitoraggio eventi nell'app - Monitoraggio/analisi dell'uso - Parametri prestazionali - Pianificazione di progetti - Portale dei clienti - Portale self-service - Prioritizzazione - Promemoria - Quadro della attività - Raccolta dati multi-canale - Relazioni sul traffico web - Rendicontazione e analisi statistiche - Riconoscimento meriti dei dipendenti - Rilevamento del tempo passato sul sito - Segmentazione della clientela - Sondaggi e feedback - Sondaggi sul coinvolgimento dei dipendenti - Strumenti collaborativi - Struttura sondaggio NPS - User Onboarding - Visualizzazione - Visualizzazione di dati ... e altre 27 funzionalità ## Integrazioni (31 in totale) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... e altre 16 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Categorie correlate - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per analisi qualitativa](https://www.capterra.it/directory/31297/qualitative-data-analysis/software) - [Tool di web analytics](https://www.capterra.it/directory/30073/web-analytics/software) - [Software per mobile analytics](https://www.capterra.it/directory/30936/mobile-analytics/software) - [Software per user experience (UX)](https://www.capterra.it/directory/31036/ux/software) ## Alternative 1. [Google Analytics 360](https://www.capterra.it/software/177042/google-analytics) — 4.7/5 (8101 reviews) 2. [Mixpanel](https://www.capterra.it/software/158740/mixpanel) — 4.5/5 (146 reviews) 3. [Amplitude](https://www.capterra.it/software/158741/amplitude) — 4.6/5 (68 reviews) 4. [Hotjar](https://www.capterra.it/software/163516/hotjar) — 4.6/5 (545 reviews) 5. [Lucky Orange](https://www.capterra.it/software/150695/lucky-orange) — 4.7/5 (266 reviews) ## Recensioni ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" — 5.0/5 > **Joseph** | *15 novembre 2022* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. > > **Inconvenienti**: There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. > > I love Pendo\! It's fun to use and I always discover new insights into our users and product. ----- ### "Pendo is a Lifesaver" — 4.0/5 > **Utente Verificato** | *5 dicembre 2019* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow. > > **Inconvenienti**: One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics. > > The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems. ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14 gennaio 2020* | Internet | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Inconvenienti**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "Used at Multiple Companies / Highly Recommend" — 5.0/5 > **Josh** | *6 maggio 2019* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. > > **Inconvenienti**: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. ----- ### "Good tracking, but you get what you set up" — 4.0/5 > **Utente Verificato** | *10 settembre 2020* | Software informatici | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Tracking snippet is fast to install. For a SaaS solution, it starts logging events right away, regardless of whether a page or feature is tagged. This helps later, new tags retroactively apply based on logs. > > **Inconvenienti**: Setup was very tedious, each page and feature needed to be tagged individually. Some features like app filters or groups didn't work for all of our solutions, leading to redundant naming conventions. > > Outputs depend greatly on the familiarity of those setting up the page/feature tags and segments. It can be cleaned up later, but it's not a trivial effort to set up, and little happens automatically. ----- Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/151951/pendo-platform?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/151951/pendo-platform) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Dati strutturati