Chi utilizza questo software?
Product Management, Customer Success, Customer Support, Engineering, Marketing, Sales and UX teams
Valutazioni medie117 recensioni
- Nel complesso 4.5 / 5
- Facilità d'uso 4 / 5
- Servizio clienti 4.5 / 5
- Caratteristiche 4.5 / 5
- Rapporto qualità-prezzo 4.5 / 5
Dettagli del prodotto
- Versione gratuita No
- Prova gratuita No
Cloud, SaaS, Web
Dispositivi mobili - iOS nativo
Dispositivi mobili - Android nativo
Dettagli del fornitore
- Fondata nel 2014
Informazioni su Pendo Platform
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software.
Caratteristiche di Pendo Platform
- Analisi dati
- Contenuti video
- Diffusione dei contenuti
- Gestione delle community
- Gestione delle comunicazioni
- Gestione delle perdite di clienti
- Live Chat
- Raccolta di feedback
- Analisi dati
- Analisi delle sensazioni
- Analisi delle tendenze
- Analisi di testo
- Gestione dei feedback
- Gestione dei sondaggi
- Gestione delle azioni
- Gestione delle conoscenze
- Raccolta multi-canale
- Segmentazione della clientela
Le recensioni più dettagliate su Pendo Platform
Data della recensione: 5/1/2019
Combines good product analytics with in-app guides and NPS tracking. And that's killer.
Commenti: We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view.
Vantaggi: What's unique and really useful about Pendo is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. This allows you to show custom messages just to certain audiences (e.g. I see that some customers did not yet try feature ABC, so I show them a Guide to trigger adoption), and see NPS scores for different segments of users (e.g. what's the NPS for customers that never use feature ABC? What's the score for those that use feature ABC all the time?). That provides incredible insights.
Inconvenienti: First of all let me say that the company has come a long way. Pendo is growing a ton and it shows. They're constantly improving the platform, so we're confident that flaws will be corrected over time. That said, in our experience setting things up takes some time (and the concept of "Feature" is not immediately clear to newcomers: it actually means "UI element"), and until recently there were some annoying productivity issues (e.g. you could not quickly clone a segment, resulting in potentially lots of repeat tasks just to create two similar segment of users: now this has been resolved!). Improvements still need to be made for multi-language applications (e.g. different Guides for different users that speak different languages).
Data della recensione: 19/11/2018
Still learning, but loving it
Commenti: We jumped into investing the use of the Pendo platform believing it would help us better understand our customers and raise our engagement with them. We've been very please with the ability to do that as well as enhance the experience of our application to our customers and customize communications and interactions that have never been possible in our software.
Vantaggi: Even before the software, I've been very impressed by Pendo's customer support model. The proactive interaction we received in onboarding and ongoing support has been something I've consistently referred back to our own client services team as a model for how things are done. They have multiple team members accountable to different actions/experiences with us and they do it in a fluid fashion where it never feels like anyone drops the ball. As for the software, I pull up our dashboard every morning and look at our customer interaction from the day before. Its very simple to follow individual customer behavior as well as overall trends. Per the recommendation of their onboarding team, I and 2 other team members sit down weekly for a Pendo meeting to talk about how we are using the data to further our company and what our next initiatives are Pendo also integrates well with both Salesforce and Tableau, 2 other platforms we use extensively. Some of the visualizations that lack in the application, we can customize to our needs using Tableau
Inconvenienti: There are some small quirks that we haven't worked our way around yet. We get a lot of community feedback from the Pendomonium Slack channel, but sometimes us and others in that community feel like we are trying to group solve problems rather than Pendo coming out with a simple solution.