--- description: Scopri le funzionalità di Marchex, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Marchex - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per il monitoraggio delle chiamate](/directory/30901/call-tracking/software) > [Marchex](/software/152002/call-analytics) # Marchex Canonical: https://www.capterra.it/software/152002/call-analytics Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/152002/call-analytics?page=2) > Marchex è un fornitore leader di analisi delle chiamate che guida, misura e converte i chiamanti in clienti. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 32 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Marchex? Marchex è una società di tecnologia dei media e dell'analisi, che fornisce una suite di prodotti per le aziende che sfruttano le telefonate dei consumatori per far crescere le vendite. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 32 Recensioni | | Facilità d'uso | 4.2/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.0/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Marchex - **Area geografica**: Seattle, USA - **Anno di fondazione**: 2003 ## Contesto commerciale - **Prezzo di partenza**: 0,01 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Canada, Stati Uniti ## Funzionalità - CRM - Coupon per cellulari - Creazione di report/analisi - Gestione contatti - Gestione della campagna - ID chiamante - IVR - Instradamento delle chiamate - Invio di SMS di massa - Messaggistica bidirezionale - Messaggistica programmata - Monitoraggio delle conversioni - Monitoraggio delle parole chiave - Personalizzazione dei messaggi - Programmazione della campagna - Relazione delle chiamate - Risposte automatizzate - Third-Party Integrations ## Integrazioni (12 in totale) - Acquisio - ActivEngage - Adobe Analytics - CRM Analytics - CarNow - Conversational Cloud - Google Ads - Google Analytics 360 - HubSpot CRM - Kenshoo Infinity Suite - NinjaCat - TapClicks ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per il monitoraggio delle chiamate](https://www.capterra.it/directory/30901/call-tracking/software) ## Categorie correlate - [Software per il monitoraggio delle chiamate](https://www.capterra.it/directory/30901/call-tracking/software) - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) ## Alternative 1. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (914 reviews) 2. [CTM](https://www.capterra.it/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 3. [JustCall](https://www.capterra.it/software/157853/justcall) — 4.1/5 (223 reviews) 4. [RingEX](https://www.capterra.it/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [Liine](https://www.capterra.it/software/184326/liine) — 4.9/5 (161 reviews) ## Recensioni ### "Great service and support but needs a visual facelift on the UI." — 4.0/5 > **Rob** | *23 febbraio 2018* > > **Vantaggi**: The call tracking is seamless and the reports are robust enough for us to send to clients to justify the advertising we're providing. > > **Inconvenienti**: User interface seems dated. I think it could be cleaned up and streamlined a bit more, sometimes you really have to go digging for what you're looking for. ----- ### "Must Have Tool for Call Tracking" — 5.0/5 > **Utente Verificato** | *15 agosto 2018* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus\! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential. > > **Inconvenienti**: Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone. ----- ### "A tool that has failed to adapt to change." — 3.0/5 > **Zakary** | *18 marzo 2021* | Marketing e pubblicità | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: I enjoy being able to have visibility into our calls we are receiving both internally and for our clients to understand ways to better handle our inbound calls. > > **Inconvenienti**: The software hasn't really changed the user experience since the first time I logged on in 2017. It has had the same look and seemingly the same functionality. > > It served its purpose however we are now moving to a software that has more features that lend itself towards digital marketing. ----- ### "Reporting to be desired" — 4.0/5 > **Utente Verificato** | *23 febbraio 2018* | Proprietà immobiliari | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers. > > **Inconvenienti**: I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all. > > marketing numbers and the ability to listen to them, the basics ----- ### "We have used Marchex to track our phone calls and have seen good results." — 4.0/5 > **Utente Verificato** | *28 febbraio 2018* | Istruzione superiore | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The ability to pull reports for different criteria is helpful when we are looking for specific data. The ease of finding relevant information is helpful. > > **Inconvenienti**: The technical support can take a while when there is a problem and we loose out on valuable data while it is being looked into. > > Call tracking for our call center ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/152002/call-analytics?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/152002/call-analytics) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati