--- description: Scopri le funzionalità di CTM, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per centralini virtuali](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.it/software/152004/call-tracking-software Pagina: 1/8\ Avanti: [Pagina successiva](https://www.capterra.it/software/152004/call-tracking-software?page=2) > Acquisisci l'intero percorso del cliente attraverso i team e monitora tutte le conversazioni in un'unica piattaforma con CallTrackingMetrics. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 159 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza CTM? Aziende, agenzie e call center di tutte le dimensioni che desiderano monitorare le conversioni e automatizzare le comunicazioni per migliorare l'esperienza del cliente e le prestazioni di marketing. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 159 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: CallTrackingMetrics - **Area geografica**: Severna Park, USA - **Anno di fondazione**: 2010 ## Contesto commerciale - **Prezzo di partenza**: 79,00 USD - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Albania, Algeria, Angola, Antigua e Barbuda, Argentina, Australia, Austria, Azerbaigian, Bahamas, Barbados, Belgio, Belize, Benin, Bhutan, Bielorussia, Bolivia, Bosnia ed Erzegovina, Botswana, Brasile, Bulgaria e altri 123 ## Funzionalità - Accesso da dispositivi mobili - Analisi dati della campagna - Attribuzione multi-touch - Attribuzione tramite canali diversi - Avvisi/Notifiche - Azioni innescate da eventi - CRM - Chatbot - Collaborazione multi-utente - Comunicazione multi-canale - Creazione di report/analisi - Dashboard - Definizione degli script di chiamata - Gestione contatti - Gestione degli elenchi - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della qualità - Gestione delle code - Gestione elenco chiamate - Instradamento automatico - Instradamento delle chiamate - Interfaccia agente - Invio di SMS di massa - Mappatura del percorso del cliente - Messaggistica bidirezionale - Messaggistica programmata - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Monitoraggio delle conversioni - Monitoraggio delle parole chiave - Pianificazione della campagna - Profilo del chiamante - Programmazione della campagna - Programmazione delle richiamate - ROI Tracking - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Report personalizzabili - Ripartizione delle chiamate - Risposte automatizzate - Selezione predittiva dei numeri di telefono - Sicurezza dei dati - Third-Party Integrations - Trascrizione automatica - Trascrizione delle chiamate - Trasferimento delle chiamate - Trasferimento di file ... e altre 18 funzionalità ## Integrazioni (64 in totale) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... e altre 49 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) ## Categorie correlate - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) - [Software per marketing conversazionale](https://www.capterra.it/directory/31562/conversational-marketing-platform/software) - [Software per il monitoraggio delle chiamate](https://www.capterra.it/directory/30901/call-tracking/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) ## Alternative 1. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (919 reviews) 2. [JustCall](https://www.capterra.it/software/157853/justcall) — 4.1/5 (225 reviews) 3. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (484 reviews) 4. [RingEX](https://www.capterra.it/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) 5. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (689 reviews) ## Recensioni ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *16 aprile 2026* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **Inconvenienti**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Great overall product that met all of our needs." — 5.0/5 > **Brad** | *24 aprile 2026* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing. The call quality has been great, and it has been secure using good authentication practices and compliance features. > > **Inconvenienti**: There is a learning curve, but fortunately their team did great work in onboarding us and equipping us to work and build as needed. > > It has been great, and much more affordable and user friendly than our old system. It was great that we made the switch. Also their customer service is great and very responsive. ----- ### "Solid platform that does what it says, and when you need supports its there" — 5.0/5 > **Lui** | *13 agosto 2026* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The CTM tech support has been solid. But our account manager has been nothing short of brilliant. We cannot say enough good things. > > **Inconvenienti**: The learning curve can be a bit steep, but that is because there is so much you can do with the platform. > > Overall, the platform does what it says it needs to do. And for accounts, we need that consistency of things just working as they should. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *25 aprile 2022* | Marketing e pubblicità | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **Inconvenienti**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "Love CTM - Helped me be a more strategic marketer" — 5.0/5 > **Kelly** | *27 aprile 2026* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It helped me become a more strategic marketer and understand lead source. Best investment ever and easy to use. > > **Inconvenienti**: Lack of customer service. It is hard to get customer service on the phone to help with any technical issues. Have to send an email. > > Fantastic\! I look better as a marketer when using CTM. My clients trust me more because I am using data instead of just assumptions in my reporting. ----- Pagina: 1/8\ Avanti: [Pagina successiva](https://www.capterra.it/software/152004/call-tracking-software?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/152004/call-tracking-software) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati