Call Loop

Great Way to Reach Patrons Via SMS!

Aspetti positivi:

Very user friendly! No one at our office was really familiar with any auto-call or SMS products before we signed up to use a free version to see if it was a fit. But we were able to set up VERY fast. It has been a great tool to reach out to patrons about last minute changes to events, parking changes, etc etc. Great feedback from our patrons as well.

Aspetti negativi:

So far, we have not run in to any issues with using it!

It's great!

Commenti: organization and client lists

Aspetti positivi:

It's collecting my data all day long. I don't have to do much to organize my lists at all, which is great.

Aspetti negativi:

Exporting my data looks like the matrix. I only use it for excel so far, but maybe need to import it to a new CRM software or booking software soon.

I use it, but I can't highly endorse it. It is not user friendly

Commenti: It gathers cell phone #'s for me. it costs me money every time they send me a text and if I want to reply to the test, it costs me more money. If I want an interactive experience - back and forth with text messages, it costs me money every time.

Aspetti positivi:

It does gather cell phone #'s for me so I can communicate with people via text messaging.

Aspetti negativi:

It is not intuitive. I fight with the program EVERY time I use it. It pisses me off and as soon as I find an alternative funneling program, I will probably change.

Easy to Use and Functions Well!

Commenti: Easy. Efficient. Does the job.

Aspetti positivi:

The interface for Call Loop is very easy to use. The features satisfy what we need in our business. I have no complaints. It does the job well.

Aspetti negativi:

I feel it can be priced a bit lower in our world of technology. Outside of that, I have no complaints.

Works as advertised

Commenti: I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

Aspetti positivi:

It was relatively easy to set up and get working, help section was good when I had questions.

Aspetti negativi:

I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

So far so good! I am just starting to use the Call Loop for all it can do!

Commenti: I converted 70% of an audience I spoke in front of to my list. It was easy.

Aspetti positivi:

I love that Call Loop integrates with Infusionsoft seamlessly. I like that I can choose my own keyword. I love that you can create more follow up steps in the text message and that you can broadcast to the subscribers.

Aspetti negativi:

When setting up follow up, it was a bit confusing on the integration. It feels out of order. I look for things that are a bit more intuitive and logical and it made me have to think through it to make sure I captured the right fields in infusionsoft. Not sure exactly how to fix it, maybe some added text or a different flow or something. I figured it out eventually. Just would like to see it a bit more intuitive.

Great Service. Support and ongoing development has suffered

Aspetti positivi:

Price is great. Pay as you go. Occasional sales on calls. Good person running company.

Aspetti negativi:

Reports have been broken for at least a year. And out-source support never has any answer other than basically it's on the list. That it was fixed then broke again after an update. Other than this it's great.

Callloop is buggy

Aspetti positivi:

Easy to use when it works and clean interface. Support tries to be helpful. Pricing about the same as the industry average.

Aspetti negativi:

The system is buggy and tech support just passes the buck and will not take reasonable for anything. I documented for them their system not working and they offer me a 50% off. Surely they should fix the bug but have not. Call Loop made me look bad to my client.

Not working for us

Commenti: I'm not getting any stats and the number of people who have signed up isn't changing. For months no change

Aspetti positivi:

I find it easy to schedule text messages.

Aspetti negativi:

I'm not receiving any click through reports.

SMS software on point!

Commenti: Overall the customer support is reliant and they provide solutions and answered my questions when I was getting started!

Aspetti positivi:

The thing I liked most about this software was that you can transfer the SMS to a live call by texting back a number. It is so easy to use and it has reminders that you can set up. In today's world it is important to have SMS messages and voice messages that you can easily disperse to clients. The cost is so little for how much you can do with this call loop software.

Aspetti negativi:

The least thing I liked about this software was that it does not have features to change the language.

Great for Sales Incentives

Commenti: Has been a pleasant experience and performed to my needs and expectations

Aspetti positivi:

The ability to broadcast a new sales incentive to the field with ease and ensure new sales representatives can stay in the know

Aspetti negativi:

Ability to customize the 1 keyword as needed without canceling or deleting entire account

Very useful tool!

Commenti: We use Call Loop when making presentations at conferences. If attendees want our slides and notes or other tools we reference, they can text a code to get them - while they are still in the meeting room! We've seen a giant uptick in requests for information from conferences using Call Loop. Also, when integrated with Infusionsoft, we can automatically plug participants into follow-up email campaigns without anyone on our team making a single keystroke!

Aspetti positivi:

It has greatly increased our prospect self-identification at conferences. It is easy to use and cost-effective!

Aspetti negativi:

I would like to see the ability to make our automated text conversations more interactive.

Great Experience

Commenti: User friendly and helps with time management

Aspetti positivi:

Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well

Unrliable Business Partner

Aspetti positivi:

If it had worked as described it would of had great features

Aspetti negativi:

Does not work, triggered calls do not arrive and the url listed for http post is wrong, after I got the updated url from customer service still some callls are not triggered.

Cost effective

Commenti: I use Call Loop for broadcasting messages about my business and promotions. It is very cost effective for quick messages. Tracking each campaign results is easy to do on the site. Once I learned my way around the site, it's easy to use. I can create a campaign within 15 minutes. I have suggested this site to other colleagues to assist them in their promotions and adverstising.

Aspetti positivi:

The cost of the service makes it an easy decision. It is easy to access online. Once you are approved, you can upload your contact lists fairly easily. You can track your broadcasts with simply clicks in that campaign.

Aspetti negativi:

It wasn't disclosed that I had to get approval to upload my own contact lists. Had to hunt and peck to find out where to create my first recording and then find where it went to review. Had an issue with the credit per contact. My recording was the max length suggested and yet it still cost me credits over what I budgeted to spend. WATCH YOUR RECORDED TIMES!!! Go well under the max time or you'll spend more credits then you think you should. If you want to know ROI, you'll need to create a way to track incoming leads/sales on your own. But for the price, it may not be worth your time.

Call Loop Fan

Commenti: Great Marketing Tool

Aspetti positivi:

Easy to use and reasonibly priced marketing tool.

Aspetti negativi:

Nothing, I didn't have any negative experiences with Call Loop.

It's pretty good

Aspetti positivi:

It's easy to send out texts and I like that our investment doesn't expire so we don't have to worry about trying to use them by a specific time.

Aspetti negativi:

I wish there were more reporting/tracking options.

Amazing & Life Changing

Aspetti positivi:

I will literally be able to grow my business by 500% by using this service. I am in love with the seamlessness and the ability to connect with new leads in my sleep!

Aspetti negativi:

Had a few hiccups with setting up Mailchimp but the support staff was AMAZING, very responsive, polite and helped me fix everything instantly.

Love the functionality

Commenti: Very good, they provide a much needed service that we use and it is easy, efficient, and not expensive.

Aspetti positivi:

I love to be able to send out voice broadcasts to a large number of client, it is easy to do and takes less than 5 minutes, record a message and attach it to your email list and boom it is done. Very effective!

Aspetti negativi:

Of coarse the first time you use it, it is foreign, but after a couple of runs, you become proficient quickly.

Review

Commenti: It was my first text service so it is overall going awesome but there are some disappointing features.

Aspetti positivi:

I love the ability to receive alerts when new contacts are added and also when they are dropped.

Aspetti negativi:

I do not like the character limit in messages. Another con of the program to me is the way you pay. Instead of paying for credits, paying for a subscription would be way easier.

We enjoy this software for what it is intended to do! It's easy to understand, and that's important

Commenti: Our marketing has improved and we have an easy way to get our prospects into a system.

Aspetti positivi:

It's easy to navigate and set up campaigns. Once everything is set up, the ease of duplicating campaigns is nice!

Aspetti negativi:

We wish it could track how many follow up messages were sent, as well as if there were any errors in the numbers we submit. You see errors in regular campaigns, but not in the follow up messages.

awesome in every way

Commenti: Not too many SaaS companies get this right, but service and support (in my opinion) are paramount. As an agency owner, I take my customer service and support requests very seriously, so does Call Loop, nice going!

Call Loop thumbs up

Commenti: Call loop is easy to use and I have rekindled some of my inactive customers from 4 and 5 years ago. One text generated over $2000 of business!

Customer Service A+

Commenti: They have always been very responsive to our needs and I am sure we will look to them in the future.

Aspetti positivi:

I really like the fast response to any questions that I had.

Aspetti negativi:

At the time we wanted to utilize it, it didn't quite have all the bells and whistles that would work best for us.

Very effective tool and just what I needed.

Commenti: I used it for recruiting! It helped me gather a viable current database of candidates quickly.

Aspetti positivi:

Saved me so much time! It was easy to learn to use.

Aspetti negativi:

A helpful add on would be..if when you load a list of phone numbers it would identify mobile phone vs land line.