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Cos'è Hostaway?
Hostaway offre un'integrazione diretta con più canali di affitti per case vacanze, come Airbnb, Booking.com, Expedia, HomeAway e altri ancora. Questo software di gestione dei canali è appositamente progettato per i gestori di strutture che si concentrano sulla crescita delle proprie attività. Importa automaticamente gli annunci da Airbnb ed esportali su nuovi canali o collegali ad account esistenti. Disponibile per desktop e come applicazione per dispositivi mobili iOS e Android.
Chi utilizza Hostaway?
Gestori di affitti di case vacanze con 5-2.500 proprietà, che desiderano gestire senza problemi tutti i canali per affitti, prenotazioni degli ospiti, messaggi, team e altro da un'unica piattaforma software con un'eccellente assistenza 24 ore su 24 7 giorni su 7.
Dove si può implementare Hostaway?
Informazioni sul fornitore
- Hostaway
- Sede: Miami, USA
- Fondata nel 2015
Assistenza di Hostaway
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat
Hostaway prezzo
Prezzo di partenza:
- Senza prova gratuita
- Senza versione gratuita
Hostaway non dispone di un piano gratuito e non offre una versione di prova gratuita.
Piani tariffariInformazioni sul fornitore
- Hostaway
- Sede: Miami, USA
- Fondata nel 2015
Assistenza di Hostaway
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat
Video e immagini di Hostaway






Caratteristiche di Hostaway
Recensioni su Hostaway
Support from Hostaway
Un ottimo software di gestione prenotazioni
Aspetti positivi:
Ho conosciuto questo software tramite capterra e ne sono rimasto sbalordito: riesce a rendere semplice la gestione delle prenotazioni delle camere, integrandosi perfettamente con Air BnB. Consiglio!
Aspetti negativi:
Non ho trovato davvero nulla di spiacevole
Ottima ma migliorabile nella personalizzazione
Commenti: E' come un'opzione robusta per chi gestisce più proprietà e cerca una soluzione centralizzata
Aspetti positivi:
Hostaway offre una piattaforma integrata per gestire più proprietà, facilitando l'amministrazione delle prenotazioni e della comunicazione con gli ospiti. Integrazioni Efficaci: Supporta integrazioni con vari canali di prenotazione e strumenti di marketing, migliorando la visibilità delle proprietà e le opportunità di vendita. Assistenza Clienti: Ha un buon servizio di supporto, con risorse disponibili per aiutare gli utenti a risolvere problemi e ottimizzare le operazioni.
Aspetti negativi:
C'è poca personalizzazione dei moduli di prenotazione o delle comunicazioni agli ospiti
Ottimo!
Aspetti positivi:
La facilità con cui si connette ad Airbnb e alle altre OTAs. La chiarezza delle schermate e del calendario, la facilità di utilizzo. La completezza delle funzioni. Il booking engine è ben fatto, semplice da consultare per i clienti. Ottime sessioni di onboarding con la gentilissima e bravissima [nascosto contenuto sensibile].
Aspetti negativi:
Non ha un sistema di check in integrato che funzioni con le autorità italiane (ma poco male, si può usare un'estensione )

Excellent service
Commenti: Very good. Excellent customer service. Friendly and technical knowledge is very good.
Aspetti positivi:
The endless possibilities of setting in the website.
Aspetti negativi:
Quite a difficult setup procedure. Minimal website design for customer interface
super cool product for STR
Commenti: fullfilling all my requirements, for my more than 35 listings,
Aspetti positivi:
thank you for excelent support of [sensitive content hidden]
Aspetti negativi:
all is good , I like the product very much
Tripled their fee after three months, DO NOT TRUST THEM.
Commenti: Bait and switch, plain and simple. Waste of 3 months and thousands of dollars.
Aspetti positivi:
We did an exhaustive search of similar companies to manage our 22 nightly rental cabins in Alaska. Switched from Checkfront and Resnexus. Spent three months getting set up, countless hours learning and adapting, all while paying $600/month for the software. Finally got it all working right and thought we were set. BUT SEE CONS!
Aspetti negativi:
Without warning, Hostaway starting charging our guests a 2% "guest service fee," nearly tripling the cost of their service. It went from $600/month to $600/month + 2% of $600,000 gross. Assuming this was a mistake we called tech support, and got a million excuses. "Costs have gone up," "Other software systems also charge a fee," "the customer pays it," etc. We asked if we had agreed to it, and they claimed the license agreement says "prices may change without notice." I guess it does, but tripling the price without notice seems beyond excessive. We're now looking to start the whole process over again.
First class technology and support
Commenti: Brilliant, a lot to learn but great support and running 30+ single handedly
Aspetti positivi:
The technology and functionality is brilliant but without the customer support, I would have struggled and [sensitive content hidden] has been amazing.
Aspetti negativi:
Living in a seasonal area, it’s necessary to snooze properties over the winter but you have to delete them or pay which is a problem as lose all the data
Alternative considerate: Smoobu, StayFi e Wheelhouse
Perché scegliere Hostaway: PTK Connect, Pass the keys are a franchise who took a lot of money and had an over complicated system
Perché passare a Hostaway: Best price with all the functionality I needed
[sensitive content hidden] Onboarding
Commenti: So far product has been game changing for my business.
Aspetti positivi:
Customized onboarding support. [sensitive content hidden] my onboarding specialist new everything about the product and how to teach it from top to bottom. As he was really my only interaction with the company besides my sales rep, he really was 'hostaway' to me and did an incredible job setting me up for success with the software and also just helping to set the overall tone for hostaway as a company. Couldn't recommend him enough.
Aspetti negativi:
Haven't found a 'con' yet. Product is really top notch for managing multiple properties across multiple platforms.
Alternative considerate: Guesty e Hospitable.com
Perché passare a Hostaway: My sales call was 1000% better with Hostaway. Price for onboarding as well as monthly was more competitive. Hostaway also had the best reviews on the web about the product.
First Onboarding Call
Commenti: Ace Colonia was an awesome guide to show me the ropes of the platform and I can't wait for the rest of the onboarding sessions!
Aspetti positivi:
All the tools and integrations seem very straightforward and streamlined once you know how to navigate the platform. Additionally, making your own website was literally just the click of a button
Aspetti negativi:
Wouldn't say its a dislike there is just a ton of pages and tabs I need to familiarize myself with and it will probably take some time.
Hostaway Appreciation
Commenti: Hostaway works well with us. The process is smooth although we are new to this platform, it provides us with many tools.
Aspetti positivi:
Our hostaway boarding was with [sensitive content hidden]. He was extremely kind and patient with all our questions. He went above and beyond to answer all our questions and concerns. From Blend In Blue we rate [sensitive content hidden] with a 5star. He made our onboarding a pleasant experience. We greatly appreciate [sensitive content hidden].
Aspetti negativi:
We find difficulties in contacting support and receiving replies that solve our issue.
Alternative considerate: Lodgify
Perché passare a Hostaway: We received excellent customer service from our first connecting agent.
Thank you, [sensitive content hidden]
Commenti: Great service, fast and very knowledgable!
Aspetti positivi:
I had the pleasure of working with [sensitive content hidden] when I called Hostaway support! [sensitive content hidden] was patient, knowledgable, and walked me through my problem step-by-step. Highly recommend!
Aspetti negativi:
I am new to the platform, so some of the features aren't that intuitive to me yet.
NICE for the most part !!
Aspetti positivi:
Hostaway is a nice program to use for the most part. Some things could be better.
Aspetti negativi:
When they are adding things or changing things , Hostaway must think everyone is in IT Development and can move around the system rapidly. They need to " dumb down somethings " to make it more user friendly and remember , some of us users are only here couple times a month and NOT using it every day , so we forget some things. Most times I can not reach anyone via phone for a quick question.
Customer support like no other PMS
Aspetti positivi:
Excellent support for any questions. The on-boarding process was super helpful. Our on-boarding specialist was FABULOUS!! Very knowledgeable and able to help us with all of our questions as we got going.
Aspetti negativi:
The app needs more development as it is not as robust as it could be. Needs to include more of the features found on the desktop browser.
Better than all 3 that we tried (Guesty, Eviivo, Lodgify).
Commenti: Friendly staff, easy and professional onboarding.
Aspetti positivi:
After having nightmares with Guesty and the very expensive Eviivo (Lodigfy doesn't even deserve my attention--sorry:(
Aspetti negativi:
So far nothing---I like it a lot. Easy to work with, friendly, and PHONE SUPPORT that actually helpful. Guesty's phone support (if you're to get it), is useless. Their agents are not trained well. They will simply create a ticket which you could have done from the email---It was very annoying.
[sensitive content hidden] is 5-stars
Aspetti positivi:
The software works well so far. Although I am pretty techy, it does require some patience and playing around to understand. The kick-off course gives good insight but it's still some work. The best thing about Hostaway is [sensitive content hidden]. I have been about to throw in the towel a couple of times and he's a game changer.
Aspetti negativi:
A bit complex for the basic user. For example, I was struggling to add a new formula to an owner's report and it wasn't showing up. It was a simple "refresh" that had to be clicked. The "refresh" is hidden in the "more" button. I don't see a reason why a refresh would be required - the system should automatically refresh itself once you add a new formula. This is just an example of how I think Hostaway is very good but could be better.
Alternative considerate: Homebase
Perché passare a Hostaway: Seemed to have better reviews. One of my friends uses it.
[sensitive content hidden] (Support Specialist) deserves a Gold Star
Commenti: Recently I needed help fixing a situation I created on the platform. I had the best Customer Service experience of any company when [sensitive content hidden], a Hostaway Support Specialist, helped me through the issue resolving my problems completely. During the session, she also taught me some new techniques for managing my listings. [sensitive content hidden] was a heaven-sent for the moment! Thank you!
Aspetti positivi:
The ease of use of the software and its integration capabilities along with automated messaging.
Aspetti negativi:
I'm a small-time Property Manager and Hostaway has so many features it's hard for me to keep up with all I need to be trained to do.
Alternative considerate: Guesty Lite
Perché passare a Hostaway: Reviews from the industry and training features
So happy i chose hostaway for my short term rental business
Commenti: 100% satisfied. best customer service that i have ever dealt with
Aspetti positivi:
very professional and if i ever need anything they answer right away
Aspetti negativi:
the only thing that they have no control over is the transfer of info to different platforms, some info goes and some you have to do manually. but that is controlled by the other platforms.
Alternative considerate: Guesty Lite
Perché passare a Hostaway: Great intro in the demo meeting, as well as great price for product
Exceptional Support and Comprehensive Features
Commenti: I highly recommend Hostaway for anyone looking for a reliable and feature-packed property management solution.
Aspetti positivi:
The platform is user-friendly, integrates seamlessly with various channels, and offers excellent automation features, which save a lot of time. What stands out is the customer support. Billy, in particular, with his professionalism and deep knowledge made a significant difference in my experience.
Aspetti negativi:
Some features feel a bit outdated, and the mobile app could be more intuitive. Additionally, there were minor glitches during peak usage periods, but the whole team was quick to provide solutions.
Alternative considerate: Smoobu e Avantio
Perché passare a Hostaway: Hostaway provides a modern, intuitive platform that simplifies property management tasks. The other platforms are outdated and difficult to navigate, making them less efficient for daily operations.
[sensitive content hidden] is a ROCKSTAR at Hostaway!
Commenti: Fantastic~! Love it overall! thank you
Aspetti positivi:
I have been thoroughly impressed with the ease and functionality of Hostaway. The platform is intuitive, well-designed, and incredibly user-friendly. What has truly stood out to me, however, is the exceptional onboarding experience with [sensitive content hidden]. [sensitive content hidden] has been patient, kind, and incredibly knowledgeable, making the transition seamless and enjoyable. I am deeply grateful for [sensitive content hidden] support and for the outstanding service provided by Hostaway. Thank you!
Aspetti negativi:
so far there is nothing that I would change!
Alternative considerate: Hostfully Property Management Platform
Perché scegliere Hostaway: I didn't feel like Uplisting was doing a great job with making sure I didn't get double bookings and I also didn't love their lack of customer service
Software precedente: Uplisting
Perché passare a Hostaway: customer service reviews and great product offering
Best channel management software
Commenti: Very satisfied. I couldn’t manage my three properties across three channels without this software.
Aspetti positivi:
The best thing they do is assist with the onboarding. All the other software tools don’t do much to help you get it setup. They stayed with me until I was fully setup. The support team is the bomb!
Aspetti negativi:
Probably just how not all channels integrate the same way but not sure anything can be done about that.
Alternative considerate: Guesty Lite
Perché scegliere Hostaway: They did not help me set it up and it wasn’t working correctly under the trial. It was causing more issues than it was fixing.
Software precedente: Guesty Lite
Perché passare a Hostaway: Same as above, wasn’t working correctly and had zero setup help.
Hostaway is a great channel manager
Commenti: I think the onboarding is a great feature and to know that i have a point of contact at Hostaway, rather than just random support people, is great. This is one of the main reasons i would recommend Hostaway.
Aspetti positivi:
The control over rates and being able to manage across multiple platforms, we especially like the easy use direct website.
Aspetti negativi:
the speed of messages. airbnb message come through a lot quicker but booking.com i find easier to use on their website than Hostaway. We would like some features automated, like financial reporting and even a way to link to something like Pocksmith or Xero would be amazing.
Good, but...
Commenti: Overall it has been good, but it has changed a lot since we first started with Hostaway. We are becoming less pleased with our experience.
Aspetti positivi:
Has many functional features that help with operations.
Aspetti negativi:
Hostaway is more focused on adding additional services to sell versus improving the product they already have.
Alternative considerate: OwnerRez, Guesty Lite, iGMS e Hospitable.com
Perché passare a Hostaway: It was an all-in-one product and integration with our own website.
Seasoned host 5 years plus
Commenti: Turn times for response is 24 hours or more. The chat option has AI directory but sometimes you need a person to explain or problem-solve an issue which sometimes is 24 hrs
Aspetti positivi:
The ability to control my listings with a minimum night stay, changing pictures, titles etc
Aspetti negativi:
Not so user-friendly. The mobile app limits what you can do. Many times I have to wait to get back in front of a PC to handle a simple task.
Hostaway and [sensitive content hidden]
Commenti: Positive! Product is good, call takers need a bit more training!
Aspetti positivi:
I have very few issues! Usually if I have an issue, it is fixed quickly!
Aspetti negativi:
When I have an issue it can be very difficult to find someone who knows how to fix it! [sensitive content hidden] has saved me with several issues recently and in the past. He is exceptional as far as customer service and knowledge go!
Amazing tool for property managers!
Commenti: It has been a great experience! Love the webinars and response from the support team!
Aspetti positivi:
It has make my job lot easier and organized
Aspetti negativi:
Pricing, Booking engine it’s not easy for someone not used on coding or those skills… should have a price and some specialist to assist on designing the booking engines, and that there are still some things that may need to add in order to be perfect hehe