Chi utilizza questo software?

Industria alberghiera, farmacie, vendita al dettaglio, bellezza e saloni.

Valutazioni medie

64 recensioni
  • Nel complesso 4.4 / 5
  • Facilità d'uso 4.3 / 5
  • Servizio clienti 4.4 / 5
  • Caratteristiche 4.2 / 5
  • Rapporto qualità-prezzo 4.2 / 5

Dettagli del prodotto

  • Prezzo di partenza 70,00 USD/mese
  • Versione gratuita No
  • Prova gratuita
  • Implementazione Cloud, SaaS, Web
    Installazione eseguita - Windows
    Dispositivi mobili - iOS nativo
    Dispositivi mobili - Android nativo
  • Formazione Di persona
    Live Online
    Webinar
    Documentazione
  • Assistenza Assistenza diretta 24 ore su 24
    Orario lavorativo
    Online

Dettagli del fornitore

  • Goodycard
  • http://www.goodycard.co.nz
  • Fondata nel 2014

Informazioni su Goody

Molte aziende fanno ancora fatica a definire chi sono i loro clienti. Senza tale conoscenza, le aziende fanno affidamento su costosi programmi o ricerche di terze parti per stabilire la propria strategia. Goody risolve il problema a un costo nettamente inferiore rispetto ai tradizionali programmi di coalition loyalty o CRM. Si fa tutto questo fornendo ai dettaglianti strumenti semplici e integrati per creare il proprio programma di fidelizzazione e coinvolgimento. Questi strumenti sono automatizzati e offrono ai dettaglianti una visione consolidata della propria clientela.

Caratteristiche di Goody

  • CRM
  • Gestione degli sconti
  • Gestione dei ipremi
  • Gestione delle iscrizioni
  • Monitoraggio delle attività dei clienti
  • Monitoraggio delle referenze
  • Portale degli iscritti
  • Sistema di buoni regalo
  • Sistema di fidelizzazione senza tessera
  • Sistemi di fidelizzazione (carte fedeltà)
  • CRM
  • Gestione dei buoni regalo
  • Gestione dei ipremi
  • Gestione delle iscrizioni
  • Monitoraggio delle attività
  • Monitoraggio delle referenze
  • Portale degli iscritti
  • Programma di fidelizzazione
  • Tessere fedeltà

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Le recensioni più dettagliate su Goody

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Data della recensione: 9/5/2018
Shannay H.
Office Manager
Produzione di alimenti, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
4/5
Nel complesso
4 / 5
Facilità d'uso
4 / 5
Caratteristiche e funzionalità
1 / 5
Assistenza clienti
4 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Hopefully more customers passing through the store

Vantaggi: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Inconvenienti: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Risposta del fornitore

da Goodycard il giorno 15/5/2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Consistent

Data della recensione: 9/5/2018
Jusmena K.
Owner
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
4/5
Nel complesso
4 / 5
Facilità d'uso
4 / 5
Caratteristiche e funzionalità
3 / 5
Assistenza clienti
3 / 5
Rapporto qualità-prezzo

Vantaggi: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Inconvenienti: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Risposta del fornitore

da Goodycard il giorno 15/5/2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

An all-in-one loyalty card in app form and on your Smartphone!

Data della recensione: 2/2/2018
Laurie R.
Barista
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Vantaggi: Free Goodies!
From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Inconvenienti: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.
However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

New users

Data della recensione: 18/1/2019
Brenda H.
Director
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione 
4/5
Nel complesso
4 / 5
Facilità d'uso
4 / 5
Caratteristiche e funzionalità
Assistenza clienti
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: I think a small printed brochure about Goody and outlining benefits of completing registration and installing the app etc would be good. We don't always have time to talk it through completely with customers if there are others waiting to make a purchase.
We are new to Goody and it is a learning exercise for staff and customers. Hopefully the ease of operation for both will improve in time.

Vantaggi: It was easy to get up and running with Shanaya talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

Inconvenienti: My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted.
It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

Risposta del fornitore

da Goodycard il giorno 23/1/2019

Thanks for your feedback Brenda, this will be shared directly with our product team.

Unfortunately, xtra.co.nz issues persist across all New Zealand businesses, and we've tried our best to ensure deliver ability to this email provider. We will keep working with them on this, but the issue does exist for all xtra users and email providers here in NZ.

Thanks for your feedback and let us know if we can do anything else to help.

Kind regards,
Rory Moss
Marketing Manager

Fresh fish tinwald

Data della recensione: 26/2/2019
Gaylene W.
Manager
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
4 / 5
Assistenza clienti
4 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder

Vantaggi: Ease of use and can be connected to our tills

Inconvenienti: We love everything about it, thank you for the option to gve feedbank

Risposta del fornitore

da Goodycard il giorno 7/3/2019

Thanks for your 5 star review Gaylene. As you're one of our best customers, you're always going to be biased :). We can only wish for all customers that use the system as well as you do.

For readers out there, this customer has a local population of 3500 people, and has registered 2,000 to their rewards program. It's used every single day, and the staff have made the programme incredibly engaging. Good job!

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