Epos Now

I highly recommend this business.

Aspetti positivi:

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

Aspetti negativi:

I can’t really look at anything negative at the moment for the service they provide

Great service

Commenti: the service received has been excellent, all queries and questions answered very quickly

Aspetti positivi:

Very user friendly and speeds up the service at the counter

Aspetti negativi:

Nothing not to like, once you understand to work in layers when working in the back office it is plain sailing

DO NOT USE EPOSNOW

Commenti: Absolutely disgusting. Has caused me the most stress this year than anything else.

Aspetti positivi:

The low eftpos percentage rate. Sucked me in. Not worth the stress EposNow has caused me at all.

Aspetti negativi:

Double charged me for 3 months despite me telling them each month that this was happening! Then it took MONTHS to recieve back, after hours on the phone and many emails sent. THEN they illegally charged me ANOTHER TIME and I am STILL waiting for this refund! The people on the phone can’t ‘authorise anything’ and have to send it through to a “manager” who you cannot speak to, and who does not approve refunds for months and months and months. No one can tell you what’s going on.

STAY AWAY FROM THIS COMPANY..

Commenti: Poor Service..not a good company to deal with . Don't give them your bank account # or credit card.
There are far better alternatives out there.
Get the Apple Square or deal with someone face to face who provides service after the sale

Aspetti positivi:

Seemed OK in beginning when they were selling the product.. After that All downhill in dependability and service after the sale.

Aspetti negativi:

hard to reach anyone for tech support .. Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with someone again , we were told we had to terminate through the back office .After trying it didn't work .We advised them again and nothing was done ..They continued to take money from our account and charge our credit card . we were out over 600.00 until we put stop payment at the bank and cancelled the credit card.

Excellent Epos Now Products and even better Operational support

Commenti: Excellent. I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor.

Aspetti positivi:

Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have always fixed any minor issues we've had, usually not to do with the product but maybe a Wifi or knowledge issue. Product is not expensive to buy and running costs are low.

Aspetti negativi:

No real Cons to talk about! I've run two business' where we changed to Epos Now and both have improved our business effectiveness immeasurably.

Good efficient service

Commenti: We have 3 till systems with them and once we got them set up correctly, they wall work really well. Great backend for inforn=ming our accounts and reporting. Allgood.

Aspetti positivi:

Their support team are helpful, courteous and skilled at solving problems. Highly recommended!

Aspetti negativi:

Sometimes it can take a while to get through on the phone

Great system

Commenti: Great experience overall, I would highly recommend it to other companies out there who require an EPOS System.

Aspetti positivi:

Support are very responsive and the system works exactly as it should.

Aspetti negativi:

The Windows system option has low SSD storage, this is just a flaw with the Windows kit.

Easy to use EPOS system

Commenti: Easy straightforward system with great customer support if you need it

Aspetti positivi:

Easy system to set up and easy to use by the staff

Aspetti negativi:

ive not found any real cons on this system

East to follow EPOS system

Commenti: Very good, easy to use, good display screen

Aspetti positivi:

Easy to follow set up screens. very user friendly.

Aspetti negativi:

setting up the kitchen printer, so that it only prints to the kitchen.

Great experience with epos

Commenti: Great company to deal with and quick and efficient response.

Aspetti positivi:

Swift response and quick correction of the issue

Aspetti negativi:

No cons to mention on this experience and we were dealt with efficiently

Excellent product and even more excellent support

Commenti: From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.

Aspetti positivi:

The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely. Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.

Aspetti negativi:

It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device. Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.

Great system with growing businesses

Commenti: My experience has been great for the most part. I am still in the honeymoon stage with EPOS and have had to ask for help on specifics.

Aspetti positivi:

Ease of set-up and great access to technical support.

Aspetti negativi:

Technicians did not know my system and could not provide an owner manual for me to figure out the device and software.

Epos is Getting there.

Commenti: I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.

Aspetti positivi:

The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.

Aspetti negativi:

The scanner and the lack of apple compatibility.

Eposnow getting better

Commenti: As mentioned in the pros section, Eposnow have become a lot better over time with better call answering times. I must say, if there is a genuine problem, they do seem to listen and act on your concerns.

Aspetti positivi:

Eposnow have got a lot better over time. When we first started with them back in 2020 there were a lot of teething problems with the system and mis selling. This has now been solved and we generally have a trouble free system. Their call answering times have gone a lot better albeit there is a long menu to get to the right solution.

Aspetti negativi:

See above for the cons. I would like their system to be a bit more retail friendly and more flexible, but I suppose you cant have everything.

Great EPOS experience from software, sales to support

Commenti: After experience with EPOS Now back in 2016, never thought I'd be using this product or company again, but what a massive difference these years have made. Nothing but positives so far. Which I hadn't messed about with the other companies the last 18 months.

Aspetti positivi:

Software had everything I was looking for, which most companies that have these features are charging the earth. [sensitive content hidden] from sales team has been incredible, and great experience from [sensitive content hidden] in support. The fact [sensitive content hidden] was able to help with an issue at 20:00 in the evening when most companies have sent the team home is impressive.

Aspetti negativi:

A lot of self learning, which for me is ok as I've used a lot of different EPOS companies, and this is also reflective in the pricing being great value which is fair.

Great Experience!

Commenti: Excellent product with first class customer care.

Aspetti positivi:

Ease of use, adapts to our need whereas competitors do not meet them

Aspetti negativi:

Nothing, great system. Would like to have it in white

Great Till Software

Aspetti positivi:

It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome. Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.

Aspetti negativi:

**More like I wish they would have the following** If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved. Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed. Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.

Crosville Club

Commenti: [sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like [sensitive content hidden] I think companies can loose business.
My experience was 10/10

Aspetti positivi:

I spoke with [sensitive content hidden] about payment for the till which I thought was incorrect.He went through everything with me and explained in a way I could understand and the reasons for this he made me feel comfortable and valued .Wish everybody I spoke with on the phone had his attitude a credit to your company.

Aspetti negativi:

The only thing I found difficult was getting to right department on the phone to many numbers confusing.

Great customer service

Commenti: Good. Sometimes entering stock is a bit of a faf. But apart from that good.

Aspetti positivi:

Customer service. If anything goes wrong there is always someone to help

Aspetti negativi:

Entering stock in one section and quantities in another

Fakse information

Commenti: I would never recommend this system. I will tell anyone who is looking for a system to not buy this one.

Aspetti positivi:

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Aspetti negativi:

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

They happily steal and won’t cancel

Aspetti positivi:

Not a single thing did I like about this system

Aspetti negativi:

Customer service, the till refused to let me access the till and gave an error message for months. They did nothing to help. I begged and pleaded to cancel and I did all their silly steps and they kept thieving my money. I had to cancel my payment method entirely and then they still kept trying for months getting declined. I still don’t think they officially cancelled me. Their toll is crap and there are thousands of companies out there. Don’t go here

Epos Now review

Aspetti positivi:

Fairly easy use. Has a lot of features I havent tried yet.

Aspetti negativi:

Initial setup guy wasnt the friendliest. Didn't realize i couldnt get in my cash drawer to open when i ran out of printer paper.

Epos Now review

Commenti: It was a good experience using Epos Now as it was a quite an easy app to use,easy to understand and easy to set up

Aspetti positivi:

It is a good programme to track my profit and losses which helped a lot in my business to grow

Aspetti negativi:

Sometimes the card reader wouldn’t work and I had to restart it everytime

FAKE ADVERTISING WITH NO CUSTOMER SUPPORT

Commenti: THE WORST INVESTMENT !!!
I CAN NOT RECCOMEND IT TO ANYONE.
FAKE CUSTOMER SERVICE, NO CUSTOMER SUPPORT AND THEY ARE BASICALLY CONMEN JUST TAKING MONEY FROM OUR CREDIT CARDS AND BARELY ANY OPTIONS OF STOPING THE PAYMENTS.

Aspetti positivi:

Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa

Aspetti negativi:

Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased. if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!

Great system

Aspetti positivi:

Easy to use and bank at the end of the day being able to see the projections ie takings tax profit margins etc great bit of kit and excellent customer service when or if you have a problem.

Aspetti negativi:

Not being able to do mail order over the phone as you can not take card payment over the phone.