--- description: Scopri le funzionalità di XM for Customer Experience, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM per la gestione dell'engagement del cliente](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.it/software/152924/customer-frontlines Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/152924/customer-frontlines?page=2) > Qualtrics CustomerXM consente alle aziende di monitorare, rispondere a, e migliorare facilmente ogni momento chiave lungo il percorso del cliente. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 255 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza XM for Customer Experience? Leader dell'esperienza del cliente di ogni settore, alla ricerca di una soluzione solida e di facile utilizzo per gestire l'intera esperienza del cliente. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 255 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Qualtrics - **Area geografica**: Palo Alto, USA - **Anno di fondazione**: 2013 ## Contesto commerciale - **Prezzo di partenza**: 1500,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, coreano, finlandese, francese, giapponese, inglese, irlandese, italiano, olandese, spagnolo, tedesco - **Paesi disponibili**: Argentina, Australia, Austria, Belgio, Brasile, Canada, Cile, Cina, Colombia, Costa Rica, Emirati Arabi Uniti, Francia, Germania, Giappone, India, Irlanda, Italia, Messico, Paesi Bassi, Portorico e altri 5 ## Funzionalità - API - Analisi dati - Analisi visiva - CRM - Chatbot - Creazione di report/analisi - Cronologia clienti - Dashboard - Domande personalizzabili - Email Marketing - Employee Coaching Tools - Feedback anonimi - Gestione dei dati dei clienti - Gestione dei feedback - Gestione dei premi - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della qualità - Gestione delle comunicazioni - Gestione delle risposte - Gestione di feedback negativi - Instradamento automatico - Integrazione di terze parti - Integrazione telefonia-computer (CTI) - Interfaccia agente - Live Chat - Mappatura del percorso del cliente - Messaggistica via SMS - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio della conservazione - Monitoraggio delle attività dei clienti - Monitoraggio delle parole chiave - Monitoraggio delle revisioni - Monitoraggio lamentele - Notifica di revisione - Programma di fidelizzazione - Quadro della attività - Raccolta dati multi-canale - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Richiesta di revisione - Segmentazione della clientela - Sondaggi e feedback - Struttura sondaggio CES - Struttura sondaggio CSAT - Struttura sondaggio NPS - Trascrizione automatica - Workflow Automation ... e altre 35 funzionalità ## Integrazioni (38 in totale) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... e altre 23 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Categorie correlate - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) ## Alternative 1. [SurveyMonkey](https://www.capterra.it/software/32728/surveymonkey) — 4.6/5 (10475 reviews) 2. [Jotform](https://www.capterra.it/software/158456/jotform-4-0) — 4.7/5 (2904 reviews) 3. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5298 reviews) 4. [Typeform](https://www.capterra.it/software/137289/typeform) — 4.7/5 (971 reviews) 5. [Mailchimp](https://www.capterra.it/software/110228/mailchimp) — 4.5/5 (17643 reviews) ## Recensioni ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6 settembre 2024* | Ricerche di mercato | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Inconvenienti**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Qualtrics Review" — 5.0/5 > **Mike** | *1 ottobre 2025* | Telecomunicazioni | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Its a great platform. Easy to use. Very helpful for gathering opinions and reviews of internal processes and company updates. ----- ### "Overall good product - Amazing customer support team, helps out fast and very efficient\!" — 3.0/5 > **Utente Verificato** | *20 maggio 2018* > > **Vantaggi**: Qualtrics offers a broad variety to create an attractive survey with many different question types. Also, the data analysis and report functions are easy to use and have a great functionality. The customer support team is simply amazing\! Helpful, fast, friendly and efficient. They even contact you via email if the problem could not be solved immediately (of course only if one agrees with being contacted). > > **Inconvenienti**: The possibilities to export and translate the survey should be improved. Also, the design techniques (look \& feel) could be created easier to use and more options would be nice. ----- ### "Friendly, complete and functional" — 4.0/5 > **Andrea** | *12 settembre 2020* | Telecomunicazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It is so specific for digital contact with clients in many forms, RRSS, email, SMS, QR, and both personalized and anonymous links. It is very versatile and that allows you to develop different plans to reach the contacts. I am also surprised by the functionalities for text analysis, it really reduces the difficulty of processing open answers without strictly doing one by one review, it is intuitive although the accuracy must be fine-tuned. > > **Inconvenienti**: Although I like and it is super useful its reports and dashboards, I would like to have more customization capacity, file formats to export results, and graphics or visualizations in reports and dashboards. It is very limited and generally difficult to distribute CSVs without first having to manually "clean" them. I would like to have a more standard excel format. It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced to me, I think that some filter levels are missing due to feelings of themes and general feelings, to make the revisions that a Sometimes the algorithm may fail. > > It is a powerful software, intuitive in many aspects, the surveys have a level of customization of flows, jumps, embedded data that I think is great and super necessary to customize the studies according to your audience. It has allowed me to organize my work as an Customer Voice Analyst and make contact with my clients more personalized and accurate, in addition to facilitating the work of analyzing responses and obtaining good conclusions, numerically and graphically. It is definitely an enhancer with all its functionalities and that is why I hope you continue to develop some requests that are very necessary to continue exploiting the potential of this tool. ----- ### "Great Product, Great People" — 5.0/5 > **Bryce** | *3 agosto 2018* | Gestione formativa | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Customer Service turns out to be a huge part of any user experience, but as a Brand Administrator, I was always getting requests from people in my organization about Qualtrics. I always found them to be readily available and willing to field whatever crazy request I was asking about. There are several high-quality survey and analytics tools on the market, but Qualtrics has really set itself apart by investing heavily into it's customer experience resources (physical, digital, and human) to round out a solid overall experience. > > **Inconvenienti**: As an social science research scientist, I found that there are a few "hard coded" defaults in the system that do not really align with common research practice. There are not a ton, but one is the coded values of Likert-type items; because the default setting is Very Satisfied = 1 and Very Disatisfied = 7, I have to customize all of my subsequent items in my surveys to ensure that my averages or "TOP TWO" results meet what I expect. This is not a serious matter in the end because I'm aware of it, but I got burned by this a few times in the past and it cost me a good bit of time. > > As a higher education professional, we have to process students accurately and efficiently, and qualtrics has helped us creatively do this on a number of levels. We also gather and report out on student satisfaction concerns, as well as marketing and needs analyses. The system is extremely versatile, so there are countless applications that can help guide the work we do in higher educational settings. This is a premium product that requires a premium investment from your organization; however, once you've made this investment, you'll find that they have thought of almost everything from an end-user perspective, and have made a very friendly yet robust product, a difficult balance to strike in a competitive industry. ----- Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/152924/customer-frontlines?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/152924/customer-frontlines) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati