Chi utilizza questo software?

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

Valutazioni medie

238 recensioni
  • Nel complesso 5 / 5
  • Facilità d'uso 5 / 5
  • Servizio clienti 5 / 5
  • Caratteristiche 5 / 5
  • Rapporto qualità-prezzo 4.5 / 5

Dettagli del prodotto

  • Versione gratuita No
  • Prova gratuita
  • Implementazione Cloud, SaaS, Web
    Dispositivi mobili - iOS nativo
    Dispositivi mobili - Android nativo
  • Formazione Di persona
    Live Online
    Webinar
    Documentazione
  • Assistenza Assistenza diretta 24 ore su 24
    Orario lavorativo
    Online

Dettagli del fornitore

  • BirdEye
  • http://birdeye.com/
  • Fondata nel 2012

Informazioni su BirdEye

BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye's all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social, support ticketing, listings, webchat, business insights, and competitive benchmarking.

Caratteristiche di BirdEye

  • Analisi dati
  • Analisi delle sensazioni
  • Analisi delle tendenze
  • Analisi di testo
  • Dashboard
  • Gestione dei feedback
  • Gestione dei sondaggi
  • Gestione delle azioni
  • Gestione delle conoscenze
  • Raccolta multi-canale
  • Segmentazione della clientela
  • Analisi dati
  • Feedback a 360 gradi
  • Gestione dei sondaggi
  • Monitoraggio lamentele
  • Raccolta di feedback
  • Relazione delle chiamate
  • Branding personalizzabile
  • Chat proattiva
  • Condivisione dello schermo
  • Integrazione di terzi
  • Modulo offline
  • Monitoraggio degli utenti di siti web
  • Profilazione geografica (geotargeting)
  • Risposte predefinite
  • Trasferimento/Instradamento
  • Analisi delle sensazioni
  • Gestione della campagna
  • Gestione delle risposte
  • Ludicizzazione
  • Monitoraggio dei social media
  • Monitoraggio delle revisioni
  • Parametri dei social media
  • Piattaforma per la valutazione dei clienti
  • Analisi delle sensazioni
  • Condivisione sui social
  • Dashboard
  • Gestione della campagna
  • Gestione delle risposte
  • Gestione di feedback negativi
  • Monitoraggio delle revisioni
  • Notifica di revisione
  • Richiesta di revisione
  • Analisi competitiva
  • Analisi delle sensazioni
  • Avvisi configurabili
  • Coinvolgimento dei clienti
  • Dashboard
  • Gestione della reputazione
  • Monitoraggio degli influencer
  • Rilevamento delle tendenze
  • Segmentazione del pubblico
  • Valutazione dell'impatto

Prodotti suggeriti

Le recensioni più dettagliate su BirdEye

Terrific Business Software

Traduci con Google Data della recensione: 7/5/2019
Nicole B.
Social Media and Marketing Manager
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.

Vantaggi: Review organization and management. Internet scanning for reviews.

Inconvenienti: I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Risposta del fornitore

da BirdEye il giorno 8/5/2019

Hi Mary,

We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-).

Are you the best ?

Traduci con Google Data della recensione: 20/1/2019
Lisa S.
Office mangaer
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉

Vantaggi: The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Inconvenienti: There is nothing that I don’t like about the software really

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