--- description: Scopri le funzionalità di Birdeye, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione della reputazione online](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.it/software/152997/birdeye Pagina: 1/29\ Avanti: [Pagina successiva](https://www.capterra.it/software/152997/birdeye?page=2) > Aiuta le imprese a raccogliere, monitorare e commercializzare le recensioni dei clienti, per gestire la propria reputazione online e migliorare l'esperienza dei clienti. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 704 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Birdeye? Per imprese che desiderano crearsi una solida reputazione online alimentata dai feedback dei clienti, migliorare le proprie valutazioni e creare la fiducia per acquisire nuovi clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 704 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Birdeye - **Area geografica**: Palo Alto, USA - **Anno di fondazione**: 2012 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Canada, Messico, Nuova Zelanda, Portorico, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Analisi competitiva - Analisi visiva - Avvisi/Notifiche - Chat in tempo reale per i consumatori - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Dashboard - Domande personalizzabili - Elaborazione del linguaggio naturale - Gestione SEO - Gestione dei contenuti - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della reputazione - Gestione delle inserzioni - Gestione delle risposte - Gestione di feedback negativi - IA/Machine learning - Invio di SMS di massa - Lead Qualification - Live Chat - Messaggistica bidirezionale - Messaggistica programmata - Moduli personalizzabili - Monitoraggio - Monitoraggio del coinvolgimento - Monitoraggio delle parole chiave - Monitoraggio delle revisioni - Monitoraggio di siti web - Notifica di revisione - Pagamenti tramite cellulare - Parametri prestazionali - Personalizzazione dei messaggi - Programmazione dei post - Programmazione della campagna - Quadro della attività - Raccolta dati multi-canale - Real-Time Analytics - Ricerca/Filtro - Richiesta di revisione - Risposte automatizzate - SEO Audit - Sondaggi e feedback - Storico delle trascrizioni/chat ... e altre 43 funzionalità ## Integrazioni (113 in totale) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... e altre 98 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per la gestione della reputazione online](https://www.capterra.it/directory/30750/reputation-management/software) ## Categorie correlate - [Software per la gestione della reputazione online](https://www.capterra.it/directory/30750/reputation-management/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) - [Strumenti di marketing con IA](https://www.capterra.it/directory/34136/ai-marketing-tools/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per social media monitoring](https://www.capterra.it/directory/31028/social-media-monitoring/software) ## Alternative 1. [Trustpilot](https://www.capterra.it/software/169618/trustpilot) — 4.5/5 (1205 reviews) 2. [Brand24](https://www.capterra.it/software/149054/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.capterra.it/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.it/software/121701/hootsuite) — 4.4/5 (3797 reviews) 5. [ReputationStacker](https://www.capterra.it/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Recensioni ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 maggio 2026* | Proprietà immobiliari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Inconvenienti**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 agosto 2025* | Vendita al dettaglio | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Inconvenienti**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 giugno 2025* | Settore automobilistico | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Inconvenienti**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Good for managing online reputation" — 5.0/5 > **Isla** | *11 aprile 2026* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. > > **Inconvenienti**: Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 settembre 2025* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Inconvenienti**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- Pagina: 1/29\ Avanti: [Pagina successiva](https://www.capterra.it/software/152997/birdeye?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/152997/birdeye) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati