--- description: Scopri le funzionalità di Birdeye, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.it/software/152997/birdeye Pagina: 1/30\ Avanti: [Pagina successiva](https://www.capterra.it/software/152997/birdeye?page=2) > Aiuta le imprese a raccogliere, monitorare e commercializzare le recensioni dei clienti, per gestire la propria reputazione online e migliorare l'esperienza dei clienti. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 707 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Birdeye? Per imprese che desiderano crearsi una solida reputazione online alimentata dai feedback dei clienti, migliorare le proprie valutazioni e creare la fiducia per acquisire nuovi clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 707 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Birdeye - **Area geografica**: Palo Alto, USA - **Anno di fondazione**: 2012 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Canada, Francia, Italia, Messico, Nuova Zelanda, Paesi Bassi, Portorico, Regno Unito, Stati Uniti ## Funzionalità - AI Visibility Score - Accesso da dispositivi mobili - Analisi dati - Analisi delle sensazioni - Automazione dei processi aziendali - Automazione del marketing - Brand Voice Training - Chat in tempo reale per i consumatori - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Confirmations/Reminders - Conforme alla legge HIPAA - Content Gap Analysis - Content Generation - Creazione di report/analisi - Distribuzione multi-canale - Elaborazione del linguaggio naturale - GEO Optimization - Geo Rankings - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della reputazione - Gestione di ambasciatori del marchio - Gestione di piani d'assistenza - Hashtag Tracking - IA/Machine learning - Informazioni per i pazienti - Invio di SMS di massa - Messaggistica programmata - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio delle Keyword - Monitoraggio delle revisioni - Notifica di revisione - Personalization and Recommendation - Personalizzazione - Personalizzazione dei messaggi - Programmazione dei post - Programmazione della campagna - Prompt Organization - Review Sharing - Richiesta di revisione - Riconoscimento vocale - Risposte automatizzate - SEO Audit - Suggerimenti di query - Transformer Model ... e altre 123 funzionalità ## Integrazioni (111 in totale) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... e altre 96 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica ## Categoria - [AI Content Creation Platforms](https://www.capterra.it/directory/34829/ai-content-generation-platforms/software) ## Categorie correlate - [AI Content Creation Platforms](https://www.capterra.it/directory/34829/ai-content-generation-platforms/software) - [Software per la gestione della reputazione online](https://www.capterra.it/directory/30750/reputation-management/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per marketing conversazionale](https://www.capterra.it/directory/31562/conversational-marketing-platform/software) ## Alternative 1. [Brand24](https://www.capterra.it/software/149054/brand24) — 4.7/5 (256 reviews) 2. [ReputationStacker](https://www.capterra.it/software/160682/reputationstacker) — 4.9/5 (59 reviews) 3. [Trustpilot](https://www.capterra.it/software/169618/trustpilot) — 4.5/5 (1207 reviews) 4. [GiveMe5.ai](https://www.capterra.it/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.it/software/121701/hootsuite) — 4.4/5 (3803 reviews) ## Recensioni ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 maggio 2026* | Proprietà immobiliari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Inconvenienti**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 agosto 2025* | Vendita al dettaglio | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Inconvenienti**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *9 settembre 2026* | Telecomunicazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Inconvenienti**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 giugno 2025* | Settore automobilistico | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Inconvenienti**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "A Powerful Tool for Managing Online Reputation" — 5.0/5 > **Kate** | *7 agosto 2026* | Macchinari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. > > **Inconvenienti**: The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. > > Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. ----- Pagina: 1/30\ Avanti: [Pagina successiva](https://www.capterra.it/software/152997/birdeye?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/152997/birdeye) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati