Homebase

Game Changer

Commenti: Finally getting up to speed with technology. We had so many issues with our previous time clock provider, I'm so glad we found Homebase!

Aspetti positivi:

Being able to use the software anywhere and have the ability to change the schedule, communicate with staff, find coverage and my staff to always be up to date with what's going on.

Aspetti negativi:

Sometimes staff tell me they don't get notifications of schedule change when I post it.

Great and sooo perfect for what we need

Commenti: great. customer service could be better when you have an issue

Aspetti positivi:

well organized, simple to use and understand

Aspetti negativi:

would like to do more on the phone app.. see when they were first added to HB also easer solutions when folks have been on it before and need to sign up again working for us

Honeymoon phase is definitely over........contemplating a "divorce".

Commenti: Heartbroken, disgusted....and anything else I didn't mention above.

Aspetti positivi:

In 2018 everything was so great and at an incredible price, by my second year as a monthly subscriber I upgraded my plan, in spite of the problem integrating homebase timecards with my QuickBooks payroll, and had to manually enter the data personally. I loved being able to see the total hours per employee when creating a schedule, until one day it disappeared. Still undeterred, I loved the ability to access the app from any mobile device and desktop. Only androids & Desktops access the app easily and iphones or ipads come with headaches. I fell in love with the ease, simplicity and it's sexy platform look of this time tracking/management app, until one day everything changed and I lost my ability to view time cards all on one screen. Little issues were just an alert in the far upper right corner like a nudge. Now they scream in double size that takes up half the monitor, leaving only an inch or two to view time cards accompanied with a lot of scrolling. Nowadays I'm afraid to login and be greeted by a scowling dashboard with a list of issues nagging to be resolved. Issues caused by employees that can't log in or out and got tired of uninstalling and reinstalling the app as a temporary fix. I knew my relationship with homebase was reaching a bitter end when without so much as a "heads up" warning there would be an increase to my subscription (almost $20.00 more). When I said "Oh h#!! NO!" and lowered it to essentials...

Aspetti negativi:

I was denied the ability to manage my PTO mandated sick leave pay feature that never matched QuickBooks anyway, and the feature to assign different roles/rate of pay for different jobs among my existing employees. I now have a default pay rate/role homebase deems as "fitting". After a 5 year relationship with all the little things I loved, I can have back if I pay $20.00 more a month. Out of some "disturbed" sense I felt I owed to Homebase, I emailed support with an offer to pay a small increase but not at their ridiculous price with it's 15 features included that I would never use. If they can't find my request reasonable and let me pay only for what I use, I will fly into the arms of another app that gives me the basic features for free. The email was sent last week and long past the "24 hour" promise to respond. I never called out their promised "money back guarantee" after 5 years and the inability to integrate their application with my payroll system......Seriously? How much alimony is it worth? No, it's too late now. I'm divorcing homebase from my company forever.

Streamlined Scheduling with Minor Hiccups

Commenti: My overall experience with Homebase has been quite positive. The platform’s intuitive design made it easy to manage schedules and track time, which significantly improved our team’s efficiency. The built-in communication tools were particularly helpful, allowing us to stay connected and coordinate seamlessly. However, there were occasional technical issues, such as app lag, which sometimes hindered our workflow. Despite these minor setbacks, Homebase has been a valuable tool for our team, and the responsive customer support has been a great asset.

Aspetti positivi:

I really appreciated the user-friendly interface of Homebase. It made scheduling and time tracking incredibly easy and efficient. The ability to communicate with my team directly through the app was also a huge plus, as it streamlined our workflow and reduced the need for multiple communication tools. Additionally, the customer support was always responsive and helpful whenever we had any questions or issues.

Aspetti negativi:

One area where Homebase could improve is the occasional lag in the app, which sometimes made it difficult to update schedules in real-time. Additionally, while the app offers many features, it can feel a bit overwhelming for new users to navigate initially.

Homebase is our Ace

Commenti: Homebase is perfect for our Small Business use; allowing our team to notify, communicate and recognize. Homebase keeps us structured and on task. It informs us professionally & personally with our everyday responsibilities.

Aspetti positivi:

Homebase utilizes NOTIFICATIONS for structure, time management & planning purposes. Very helpful !!

Aspetti negativi:

I have not come across any CONS with Homebase

Free Version Opinion.

Commenti: We are a very small business and to be able to use the clock in and out feature on the free program is great. I am able to see when my employees are clocked in or not instead of going by he said she said. It has helped a lot in determining if we need to keep, promote, or fire employees.

Aspetti positivi:

I love the fact that They have a free program that I can use to track my employees clock in and out. I also love that I can use it for Payroll.

Aspetti negativi:

The mobile version is different from the desktop version. I prefer the desktop version better.

Scheduling that Works

Commenti: I really love it. It simplified my work scheduling and employee time clock.

Aspetti positivi:

The scheduling and the timeclock feature.

Aspetti negativi:

The shift reminders can be a lot somedays, but I am not sure if I turned that feature off or if it went away. It is no longer a problem.

Wouldn't change it for anything

Commenti: I use it everyday at work and for other employess as well, as a restaurant manager. I completely rely on it

Aspetti positivi:

Get schedule and my hours at work, either on site or on my phone

Aspetti negativi:

I'm fine with it. Nothing I would change, really

good service to have for your business

Commenti: This system help your business flow a little better.

Aspetti positivi:

I like that I can keep up with my employee time

Aspetti negativi:

I can only have at one location for free

Great app for your entire team!

Commenti: This app is very useful! You can communicate with your entire team through group message threads or individually. Homebase makes onboarding tasks simple and convenient.

Aspetti positivi:

Scheduling- it’s easy to request time off, pick up shifts, drop or trade shifts. I love how your able to view your schedule as well as see which team members you will be working with on certain shifts.

Aspetti negativi:

I like everything on Homebase! No complaints!

Excellent for Restaurants, Hourly Employees

Commenti: I've used this as an employee, then as a business owner for about the last 7 years. It's really a no brainer if you need a time tracking tool, and it has been upgraded consistently over the years to add more features. The hiring tool is surprisingly solid as well, and helps to market positions quite well.

Aspetti positivi:

I've used this for so long now it is hard to imagine what I'd do without it. We began using it as a simple time clock, and it has slowly become our go to for hiring, time tracking, time off, and employee messaging. If you have a mostly hourly workforce it is super simple to setup, and as your business grows it has helpful and intuitive tools to make your life easier. Their support in my experience can be a bit disorganized, but they always get the job done and are easy to work with.

Aspetti negativi:

Not as helpful for salaried employees as it is for hourly employees in my experience. The lower tiers lack some of the onboarding functionality and digital form filing I'd like it to have, but I think this may have been added recently.

Easy to use, set-up, maintain, interface and adjust.

Commenti: Exceptional. Set it and forget it.

Aspetti positivi:

The interface/importing with QuickBooks Online. Easy to add time and track PTO, holidays, OT and more. Customization for our business hours was perfect. The cost is lowest I have found for the amount of features. T-Sheets in QBO is too pricey for us. Also the remote clock-in features and mobile app is a big hit with employees.

Aspetti negativi:

Importation of hours into QBO Payroll needs to be adjusted and checked, but having HomeBase open after importing employee time cards makes it simple. Just match 1 to 1 and your good. Also the initial holiday set-up can be a bit tricky but HB customer service is excellent and guided us through it.

Overview

Commenti: It has a lot of great features and I like how you can modify a lot of the notifications to your needs.

Aspetti positivi:

I love how you can do the schedule out as far as in advance as possible but no one sees it until you post it. We have used other softwares that we would have to do a spreadsheet first and couldn't enter anything into the system until we were ready for anyone to see the shifts.

Aspetti negativi:

I would say the only thing I don't like is that we have trouble with the clock in system at one of our locations. Which is weird because it works perfectly fine at our other 3 locations. It doesn't register clock-ins a lot of times so my employees have to text me to clock them in. I have reached out support about this several times in the past and they just say to delete the app and then reinstall. It works great for about a day and then acts up again.

I love Homebase and recommend it to other business owners

Commenti: I love it. I recommend it all the time to other Camp Bow Wow owners. Whether or not you know it, Homebase is utilized by many many Camp Bow Wow owners and all always speak highly of your product.

Aspetti positivi:

Everything. For starters, it's very user friendly. I also love the scheduling, time sheet integration, PTO, chat/messaging, integration w/ Clover is HUGE. Having the COVID checklist when clocking in is also a great addition.

Aspetti negativi:

Homebase has some small glitches or bugs here and there but we look past that. For instance, although it's been a month or two now that I've heard an employee speak about this, Homebase does not always give you a notification when you receive a chat message.

Affordable scheduling software

Commenti: I use the scheduling portion the most. Once a time-off request is approved, it will remind you when you go to schedule some to work on their scheduled time off. This eliminates scheduling errors. I can also look at each location quickly if I need to shift employees around if I am shorthanded.

Aspetti positivi:

I like that I am able to link all of my locations within one application. I can easily schedule someone for multiple sites and assign specific duties, send messages, approve or decline time-off, etc.

Aspetti negativi:

I do not like that I can't edit someone's information when they take ownership of their account. I have some that forget passwords and not update their personal information like phone numbers and email addresses.

The Features I Need for Free

Aspetti positivi:

I get to schedule employees and they get to see it on their phones, check schedules, ask for time off, trade shifts, and get reminded to come to work an hour before their shift starts! I can change timecards on the back end if I need to, see how many hours I have scheduled, and estimate what payroll will be. It's easy to clock in and out in the app and Homebase keeps up with the times for pertinent questions to ask when they clock in.

Aspetti negativi:

Trying to shedule a shift from the app will make the schedule go off. You put in one time and then it changes it 2 hours for some reason, not a big deal, it usually schedule from my laptop anyway.

Awesome software!

Commenti: Okay, so I ABSOLUTELY LOVE THIS APP AND LOVE THIS PRODUCT. Home base is easy to use, easy to read, easy to understand. The platform is SERIOUSLY DUMMY PROOF! My 9 year old daughter helped me set it up. It is seriously that easy! My 4 year old will open my app and can tell if I forgot to clock out when I left work, and he even knows how to clock me out at the right time! It really is just that simple. I love the restrictions it offers. I can determine whether employees can clock in and out from their app, I can determine whether they can see labor reports, view other employees schedule, and I love the fact that they can request off right from the app, and I can approve or deny right from the app. I love that they can switch schedules and I can approve it instantly from home. This app just has so many great features. I will never use another payroll system again.

Aspetti positivi:

I love that the employees can request time off or switch/trade shifts from their phone and I can instantly deny or approve the request. I love the ease of pulling the time sheets, and reading the time sheets. I love the access to be able to edit employees time on a daily or weekly basis. Employees can be horrible for clocking in early unauthorized, not clocking out to walk down the street to the store, etc. This app makes it simple to edit this carelessness from employees without even having to sit them down and talk to them about clocking in and out. Its kind of like, Okay, you want to take 20 mins to walk down to dollar general and you have already taken your lunch previous, oh and you didn't clock out. Well let me fix that mistake for you. The system tracks tardies, which is awesome, bc after 90 days, anyone who has been tardy more than 20% of their shifts, only gets offered a part time position within the company. This system gives us accurate data to show the employees at their 90 day evaluation, and the data can't be disputed bc it is tracked based on their clock in and clock out times.

Aspetti negativi:

I don't like the fact that there is not room for multiple clock outs under the edit mode. If we do not clock out for an extra break, there is no where to add it. I always have to add the time employees are gone to their lunch break. It give a false interpretation and false data when we pull data from this system for evaluations. I really wish you would update this to add columns for extra breaks, and reasons for the breaks. Also, I wish you would add a column to give explanation for employees that clock in late, miss a scheduled day, or clock out early. This system does not even track early clock outs, just late clock ins. We often find that employees will leave early to take care of things, and sometimes it can become repetitous. I would like to be able to track the data.

Manage your schedule from the comfort of your phone.

Commenti: Overall this helped the communication throughout the team and allowed me to easily track my schedule and pay. It was super convenient and easy to use. I was skeptical at first when they had me download the app but then I was obsessed. I think every small business should use this software, it will help your team out tremendously.

Aspetti positivi:

My team used Homebase as a scheduling and communication tool. If we needed a day off, there is a setting to where I can request a teammate to switch shifts with me or I can request cover. This made it super convenient if I needed a day off last minute. As for communicating with my team, this was the best! When sending out a group message, it allows you to message the people who are only scheduled for a specific day. So if you needed to let the team you're running late or that you need someone downstairs to bring up supplies, etc. I wouldn't need to take time to select the specific people I need to inform, it would automatically pull up those people from the schedule. This software not only lets you message the people you are scheduled with but it also allows you to see who is scheduled that day. I enjoyed this feature because it let me know when I was working with my bestie or my not so bestie. Another tool I loved on Homebase was the income tracker. This software was able to track when I worked and for how long and would provide an estimate on how much money I have made that pay period. It wasn't hard to find either. This helped my anxiety a lot because I knew if I had enough to pay my upcoming bills or if I needed to pick up an extra shift.

Aspetti negativi:

There is only one thing that I have to say is a con and I think it's more my managers fault. There is a feature in Homebase that allows you to potentially get a small amount of your paycheck early. Unfortunately every time I tried it never worked, but I am pretty sure it's because my manager was against that feature and enabled it. I think this feature is so awesome for employees especially during this inflation period and living in an expensive city.

HomeBase Employee Scheduling

Commenti: We LOVE HomeBase. It helps with scheduling of employees at our different stores with ease, especially working with part-time employees who need to block out their unavailability. Also like the TineOff request capability, so my managers can plan ahead for coverage. Out team members like the communications capability to request shift exchanges as well. Out store managers love the Time-keeping (clockIN and clockOUT) capabilities and late reminders. I like how easy it is to export the employees time-worked to our payroll software.

Aspetti positivi:

This is a very simple to use software and it is very easy to train our store managers to use it. It also gives visibility to All team members who is scheduled and for what shift.

Aspetti negativi:

It is really the best scheduling software. I do not have anything negative to day about it. The only thing that I wish it has, is the ability to have another layer of management report view that would allow my General manager to see that exclude those reports reserved for me as the owner. Current levels are "owner/general mgr", "store manager" and "user". It would be nice to separate "owner" reports from "general manager" reports.

Great system for employee time tracking.

Commenti: Great experience! US-based representative whom were very kind, understanding and WILLING AND READY to resolve any and all issues when I needed to call to resolve the only issue I’ve ever had.

Aspetti positivi:

Homebase is extremely easy to set up employee time clock which happens to be free if your business has a single location and with a single location you may set it up for unlimited employees. For a small business owner where every dollar and cent matters, it’s a no brainer. A business owner may assign or allow the employee to set up their clock in and out code. Also, it may be set to take a photo of the employee during the clock in and out sessions to help or eliminate other employees from clocking in and out for them. Homebase offers an iPad, iPhone and an android app. You may also use your device's browser. We downloaded the app, installed it on an iPad for our employees to clock in and out on. The administrator has 100% access via web browser login. There’s also a feature which allows employees to clock in and out in the field which would geo-tag the location of the clocking activities.

Aspetti negativi:

Not a lot a negative things to say. This software is best if you have multiple employees who may have a staggered schedule. Example: an employee opens, then you have a mid day shift, then a closer. You also have many employees that may be out in the field. geo-tag is not the best choice for a single entrepreneur who’s trying to track their time, set up easier ways to do so.

I could NOT Schedule without Homebase!!!!

Commenti: I could NOT conduct my scheduling without this product!!! It makes scheduling both easy and fun!!! I can print out my schedules in different views for different levels of approval. I will NEVER use another product!!!

Aspetti positivi:

I love the fact that you can see from start to finish your scheduled shifts. I can see my coverage in advance and adjust on the fly. I love that fact that each employee can have their scheduling without having to come into the office to see a sheet of paper. I schedule out every two weeks, so my staff can see their schedules and even trade with each other if they would like. I can also see who has or hasn’t seen their schedule so I know exactly who to call for clarification.

Aspetti negativi:

I would like to see a way to have real time coverage bars indicating who is on duty with an option to view their time on shift in a bar setting (like the schedule view) so that I don’t have to look at numbers.

Scheduling issues

Aspetti positivi:

Two months ago, I would have given this software 5 stars all around. I think the software is easy to use and loved that I was unable to schedule my staff during their approved request off time.

Aspetti negativi:

The last 2 months have been a huge scheduling struggle. First, when my staff requested off, it would only show the amount of hours on the schedule builder, not the actual times I had to go look up the request off times every week for everyone and write them down to make sure I didn't schedule at times they couldn't work. This was very time consuming. For the last two weeks, the times my staff is requesting off is not what shows up on my schedule builder. Example, [SENSITIVE CONTENT HIDDEN] requested off the evening shift this Saturday, Nov 28th. It showed up on the schedule builder that I approved a request off for the day shift. This has been a huge issue It has taken me so much longer to produce a schedule and I have had to work a lot of shifts that my employees requested off and could not get covered. I am extremely frustrated and am considering looking for other scheduling app options if this situation doesn't get fixed soon. I understand technical issues can occur during updates, but for 2 months?

The Eatery & More

Commenti: Before, our business was using paper schedules and there would always be problems when it needed to be changed for whatever reason. Homebase has helped us better communicated with one another. People can see their schedule where ever they are and can talk to team-members whenever needed. It has been a great asset to our business.

Aspetti positivi:

I like that my team all have access to the schedule as soon as it comes out. The ability for them to request days off on the app is amazing because I do not have to remember all the days, it comes up while I'm making the schedule. The ability for my team to clock in and out on their phones makes it easy and efficient and the ability to track where they did so is very reassuring. Everyone on the team is also able to message on it which means everyone can be in contact even without everyone sharing their phone numbers. The ability for the team to see who they are working with and in what positions is a great bonus too.

Aspetti negativi:

I would love to be able to put on the schedule that we are closed on certain days (for holidays or other reasons) just as a reminder for the team. I would also like an option to remove employees without having to terminate them. In cases with students going back to college but working on breaks or families taking maternity leave, they don't need to notifications from Homebase, but they are still planning on continuing to work later on.

Underrated Product

Commenti: 5 stars is not enough stars. If you get this product, you'll be thrilled. I only have a small business (2 locations, 6 employees), and I use a lot of the features, but I don't need all of them. But it's clear to me that as we grow, Homebase will be able to accommodate, easily.

Aspetti positivi:

Homebase is easy to use, quick, and effective. There is practically no learning curve for new employees. Scheduling is a breeze, as is running reports for payroll. It gives me quick reporting to see my business performance, even when I'm not there I can see how the shops are performing. Clock-in features work great. Customer service and troubleshooting (not that you'll even need it) are seriously amazing. This team treats you like your problem is their main priority.

Aspetti negativi:

I wish the date selection feature still said the day of the week like it used to. It says July 10 2019, but it used to say Wednesday July 10 2019. I mean... that's all I can think of that I would change... and that's kind of a non-issue.

If you own a business, you must have Homebase.

Commenti: It was a life safer for us. one of our employees demolished our former time clock system. I went online to find something to save us, that we could afford, covid 19 had us closed for 2 months. No money coming in.
There your company was, easy to set up, could use any where we could get on internet, we have 10 computers in the building.

Aspetti positivi:

The Time Clock. is very vital to us. Also the fact that it shows the break. It shows me if they didn't clock out for there break. our employees are told when they are hired, if you don't take you break.... thanks for the donation, it will be subtracted from your time. The scheduling is just as important, people need to know when they work, it is wonderful that it goes to there phones, not just hanging on a wall, for them to say, " I didn't know"

Aspetti negativi:

I really really wish I could copy and paste in the scheduling part.