---
description: Scopri le funzionalità di CustomerHero, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: CustomerHero - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Strumenti per survey](/directory/30092/survey/software) > [CustomerHero](/software/153472/startquestion)

# CustomerHero

Canonical: https://www.capterra.it/software/153472/startquestion

Pagina: 1/8\
Avanti: [Pagina successiva](https://www.capterra.it/software/153472/startquestion?page=2)

> Strumento per la creazione di sondaggi, moduli e quiz, per studiare i clienti o valutare i dipendenti.
> 
> Conclusione: valutazione di **4.9/5** stelle assegnate da 175 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

-----

## Panoramica

### Chi utilizza CustomerHero?

Liberi professionisti, piccole, medie e grandi imprese, amministrazioni pubbliche, organizzazioni non profit, scuole.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.9/5** | 175 Recensioni |
| Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.6/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: CustomerHero
- **Anno di fondazione**: 2006

## Contesto commerciale

- **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web
- **Lingue supportate**: inglese, polacco
- **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209

## Funzionalità

- Accesso da dispositivi mobili
- Acquisizione e trasferimento di dati
- Analisi delle sensazioni
- Analisi delle tendenze
- Analisi di testo
- Analisi statistica
- Analisi visiva
- Avvisi/Notifiche
- Branding personalizzabile
- Collaudo di utilizzabilità
- Comunicazione multi-canale
- Creazione di report/analisi
- Creazione e design di moduli
- Dashboard
- Distribuzione multi-canale
- Domande discriminanti
- Domande personalizzabili
- Email Marketing
- Generatore di sondaggi
- Gestione dei feedback
- Gestione dei moduli
- Gestione dei sondaggi
- Gestione del controllo qualità
- Gestione dell'esperienza del cliente
- Gestione della posta elettronica
- Gestione delle comunicazioni
- Gestione di feedback negativi
- Importazione/Esportazione di dati
- Libreria di domande
- Live Results Sharing
- Logica di esclusione
- Modelli personalizzabili
- Monitoraggio del coinvolgimento
- Monitoraggio lamentele
- Parametri prestazionali
- Personalizzazione di URL
- Raccolta dati multi-canale
- Rendicontazione e analisi statistiche
- Segmentazione
- Segmentazione della clientela
- Sondaggi e feedback
- Sondaggi sul coinvolgimento dei dipendenti
- Strumenti collaborativi
- Struttura sondaggio CES
- Struttura sondaggio CSAT
- Struttura sondaggio NPS
- Third-Party Integrations
- Tipi di questionari a risposta multipla
- Trascinamento della selezione (Drag & Drop)
- Visualizzazione di dati

... e altre 8 funzionalità

## Integrazioni (20 in totale)

- Asana
- ExpertSender
- FreshMail
- GetResponse
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- HubSpot Content Hub
- JIRA Service Management
- Magento BI
- Manago AI
- Microsoft 365
- Positive User
- Salesforce Sales Cloud
- Shopify

... e altre 5 integrazioni

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Chat

## Categoria

- [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software)

## Categorie correlate

- [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software)
- [Software per user experience (UX)](https://www.capterra.it/directory/31036/ux/software)
- [Software per NPS](https://www.capterra.it/directory/32075/nps/software)
- [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software)
- [Software per l'automazione dei contact form](https://www.capterra.it/directory/10023/forms-automation/software)

## Alternative

1. [Typeform](https://www.capterra.it/software/137289/typeform) — 4.7/5 (983 reviews)
2. [Google Forms](https://www.capterra.it/software/176571/google-forms) — 4.7/5 (11594 reviews)
3. [SurveyMonkey](https://www.capterra.it/software/32728/surveymonkey) — 4.6/5 (10513 reviews)
4. [Jotform](https://www.capterra.it/software/158456/jotform-4-0) — 4.7/5 (2928 reviews)
5. [Survicate](https://www.capterra.it/software/132914/survicate) — 4.6/5 (99 reviews)

## Recensioni

### "Impressive usability and user friendly" — 5.0/5

> **Maciej** | *10 febbraio 2023* | Beni di lusso e gioielli | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire.
> 
> **Inconvenienti**: The appearance of the data in the downloaded result file requires many transformations.
> 
> I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation.

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### "Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features" — 5.0/5

> **James** | *20 ottobre 2025* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Ease of use.
Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. 
Good support when I've had issues or questions.
> 
> **Inconvenienti**: Some question types are not available on widgets
There's nothing else jumping out at me as a weakness.
> 
> It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys.

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### "Reasonable tool that does the job" — 4.0/5

> **Andrzej** | *11 agosto 2021* | Telecomunicazioni | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Rankings which allows me to compare NPS score for different data sources.
> 
> **Inconvenienti**: I have to filter each survey separately.

-----

### "The uniqueness of Webankieta.pl" — 5.0/5

> **Natalia** | *2 giugno 2022* | Settore automobilistico | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.
> 
> **Inconvenienti**: I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.
> 
> Webankieta.co.uk program helped me in my studies. It makes it easier for every student.

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### "An Outstanding Survey Platform - StartQuestion" — 5.0/5

> **Dawid** | *12 luglio 2023* | Risorse umane | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.
> 
> **Inconvenienti**: I think the rules for displaying questions could be a more intuitive feature.

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Pagina: 1/8\
Avanti: [Pagina successiva](https://www.capterra.it/software/153472/startquestion?page=2)

## Link

- [Visualizza su Capterra](https://www.capterra.it/software/153472/startquestion)

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