Showpass

A great alternative to the big ticketing platforms

Commenti: Our overall experience is positive and the platform works and reports well.

Aspetti positivi:

Showpass is a local business and our company loves to work with other local businesses. We love a good alternative to the high fees of the larger platforms. It's easy to use and we can customize so much without Showpass stepping in.

Aspetti negativi:

We have lots of demands and some of the features are not there or slow to implement or complete.

Great ticketing service for throwin concerts!

Commenti: I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment has been very prompt.

Aspetti positivi:

Very easy to use. Staff are very helpful when things go wrong and reply to the chat window really fast. Event set-up is largely intuitive, ticket scanning was flawless. Low fees for customers, lots of fees payee selections . Emailing all guests is great. I don't know how much going into the weeds is valuable here, but I can say that this service has been excellent and I would definitely recommend it.

Aspetti negativi:

One of the only thing I can think of is that some of the language/terminology isn't clear at first, but the FAQ really helps with that so it's not a real issue. 1 thing I wish was clearer though is that I had to absorb a lot of fees in order to do full refunds for a cancelled event. I was told I would be invoiced. It wasn't super clear to me in all the reporting exactly what amount was what I paid. The breakdowns are numerous, there's a lot of info which is great, but that one thing wasn't clear to me. For my year end, doing my taxes, it would be nice to demonstrate that amount separately instead of it being included in the rest of the overall amounts. Support emails aren't replied to quickly, but then again the chat window is extremely fast and much more efficient for dealing with multiple issues at once, so forget that, I'm looking for flaws where there haven't really been any. None of this is really a big issue.

Showpass Review

Commenti: pretty good, sometimes inconvenient to access tickers

Aspetti positivi:

works well for getting tickets, not the best but not the worst

Aspetti negativi:

pretty easy system to use for accessing concert tickets

Review

Aspetti positivi:

easy to learn and set up for the basic event build

Aspetti negativi:

scheduling is horrible for ticket launch and cant combine tickets after launch

Crankworx Review

Commenti: I enjoy the personalized customer service that Showpass provides. You can get in touch with Showpass using their chat box and receive replies to questions in a timely manner. There have been a few glitches that I have identified and let Showpass know which they have subsequently fixed to ensure everything works as it should. There has also been functionality that we wanted to see on the Showpass platform, and they have been very open to us making these suggestions for improvements, and they have implemented these suggestions over the past year. Showpass is an easy platform to use and we love the widgets that allow us to sell tickets directly on our website, without having to redirect customers to the Showpass website. The Showpass Dashboard app is a great tool when monitoring capacity levels at the door of your event. Very addictive checking the app daily to see how many tickets have sold as well :)

Aspetti positivi:

The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us.

Aspetti negativi:

I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc.

Administrators point of view

Commenti: I am the guy who looks after entering concerts and administering ticket sales. We have a treasurer who looks after the business side so I am not really familiar enough to comment.

Aspetti positivi:

Relatively easy to enter events. Customer entry is fairly straight forward. Many features but Showpass has been agreeable to adding some things that we needed to make management of ticket sales a little easier.

Aspetti negativi:

Anything that I didn't real like has been changed to suit. For instance for a season ticket package in assigned seating the first year we had to get Showpass to connect the events to the seat graphic. They made a change we can now do it ourselves. The maid it easier to identify transactions to designated seat. So I don't have any cons that I can think of right now.

Small Business Events

Commenti: We find it very easy to promote events through ShowPass, especially because it links straight to our FaceBook. I also find it easy to promote events through the platform because the URLs are simple and not overly lengthy. Finally, the abandoned cart feature is really unique, it has already resulted in sales that would have perhaps been lost!

Aspetti positivi:

We love the event setup feature and the reporting features. I also love that you can create different ticket types to really customize any event. I also love that this platform is local and our experience anytime we have required support has been great!

Aspetti negativi:

I would love it if we could copy an expired event as we host some events that are the same from month to month with a few slight changes in details. This might already exist but I haven't been able to find this feature on the app on my own yet.

An amazing, seamless registration system

Commenti: We love Showpass. The team is amazing and very responsive to questions or concerns. It makes onsite a breeze, especially if you have multiple ticketed events. They were very accommodating to our budget and goals, and it was well worth the partnership. We will use Showpass for our large events moving forward.

Aspetti positivi:

I really enjoy the marketplace and how easy it is to add/remove items, in addition to being able to edit the system on the fly. The fact that is embeds into our website is amazing - never have to direct a person off our website. The new Facebook feature is interesting and I am looking forward to using it!

Aspetti negativi:

It can be difficult to navigate the back end, but once you know where everything is, it is easy!

Simply the best ticketing software.

Commenti: My time is incredibly valuable and Showpass respects my time by making setting up an event short and sweet. The check in process and data collection component are easy to access and export.

Aspetti positivi:

The ease of use is outstanding. Simple intuitive interface that is a joy to navigate. The support chat response is extremely prompt and helpful. A live body will call you if needed too ! Amazing - no other ticketing software even has voice assistance.

Aspetti negativi:

I only wish that everyone used Showpass - it would make my ticket buying experience a positive one. The competing ticketing software is costly and clumsy !

Satisfied User.

Commenti: Overall I find it to be an easy user experience.

Aspetti positivi:

It is very easy to get tickets as a user.

Aspetti negativi:

I personally find the pages load slower than I would like.

Showpass review

Commenti: 10/10

Aspetti positivi:

The immediate response I get with an issue. Customer support is top notch. [SENSITIVE CONTENT HIDDEN] specifically in Calgary, AB

Aspetti negativi:

Honesty I couldn’t be happier. I know that doesn’t help with you wanting to make improvements but I’ve had no complaints so far

Great Canadian ticketing software with fantastic support.

Commenti: Showpass has been excellent to work with. Every person on their team is committed to make sure we had the best experience possible using their software, no matter what time of day.

Aspetti positivi:

The flexability. If a feature was not available, the development team was very receptive to our feedback, and even implemented some changes based on what we asked for.

Aspetti negativi:

The backend could use a.bit more attention in the UI/UX department. It's not bad, but it could be better. It also needs better scheduling options for events, but that is coming soon.

Showpass x Cowboys Music Festival

Commenti: Our overall experience with Showpass has been a very positive one! Showpass has been a great partner to work with as we continue to group our business and require more advanced ticketing options. Showpass Customer Service at all levels has been outstanding.

Aspetti positivi:

The main pros of using Showpass are: -Very user-friendly for both seller and buyer -Easy to learn and use for all employees -Showpass App checkout allows for fast checkout by buyers -Advance levels of employee level access are great for internal security -Availability to provide advanced ticketing options like multi-scan/muli-ticket delivery have allowed ticketing for many different kinds of events -High ability to customize events and seller options very helpful -Tracking links great for monitoring traffic/sellers/sales -Integration with Facebook for ticket selling has helped sell tickets through social platform and reduces click drop-off -Integration with Square (and others) provide options for hard copy ticketing -Constant updates from Showpass provide a better user and seller experience -Integration with Guest List Platform allows additional options for events entrance -Ticket reporting is robust and provides great finical reports -Showpass considers all requests for new development into their roadmap -Quick and great response from customer service teams on all levels

Aspetti negativi:

Some small areas of improvement for Showpass are: -Better pre-existing integration with third-party apps -Marketplace Items require better redemption reports -We would like to be able to pick which events are displayed between the checkout page and purchase page -We are looking forward to a better referral program being rolled out

Showpass raises the bar for all other event management companies

Commenti: [sensitive content hidden] was able to train Bob Van Wart, the President and CEO who is the least techie person on our team within less than 2 hours over a Zoom call! Bob was able to explain the product to the rest of the team and once they were trained, it has become the #1 enabler for our plans to expand our Holiday Magic productions throughout the Maritime Provinces starting in 2024.

Aspetti positivi:

Intuitive, the before purchase and after purchase support has been industry setting. Our relationship manager, [sensitive content hidden], is so hands on and understands our business so well we had an absolutely seamless set up. The training for our people has to be the best in the industry.

Aspetti negativi:

I have to be honest and tell you that we have have 100% satisfaction rate with Showpass and the tech support we've had. The Foundation I work with has moved all their ticketing requirements now to Showpass.

A Great Event Management Solution For Business

Aspetti positivi:

I like the ease of booking events with the help of Showpass The software makes ticketing and general event management easy Deploying and using Showpass is straightforward

Aspetti negativi:

We have all features we require and Showpass has been effective

Sled Island Showpass Review

Commenti: Overall, it's been very positive. There's always room for improvement, but I know you all are constantly working on new features and new improvements, so keep at it!

Aspetti positivi:

Facebook integration is super useful. When Sled Island is in festival mode, and we have to create tons of event pages that can integrate with Showpass for ticket sales, that's super helpful and makes it easier to get exposure on those shows.

Aspetti negativi:

When trying to do new tasks that you haven't done before, it can be hard to find where you should be in the software to do so. A hypothetical example, say I've been asked to remove a sponsor logo from our confirmation email when someone buys a pass.... Sometimes things like that can take awhile to figure out. A nice addition this past year was the new way to set up payment plans. Although it would be great if we could have more than three months at a time, and could just set up like... 10 months of payments plans without having to switch anything. Also, would love to set up 50/50 functionality for next year, one way or another!

Super friendly staff and fast response time!

Commenti: I'll definitely use Showpass for future events (both free and/or paid) and would recommend it to my friends. I find some other softwares take so long to set up events and this has been the fastest set up I've done to date. They also have an awesome integration with Facebook so I could actually sell tickets through the event on there as well. I am excited to use the platform in the future.

Aspetti positivi:

Their customer service is really top shelf! After I created my account, one of their staff called me and asked if I needed any help getting set-up. I had a few questions which they answered over the phone and also followed up with an email as well if I needed more assistance. I really wanted to up-sell my next event so people would see both when they were at checkout and their sales person showed me their event up-selling feature which was helpful and easy to use. Although my event was only for a couple hundred tickets it was nice to get that level of customer service. I will be using Showpass for my future events.

Aspetti negativi:

Technologically speaking I sometimes struggle with certain types of software and don't want to spend a lot of time setting up my events. Showpass made it easy for me to set up my event in a few minutes and the software was very easy to follow.

Great system, easy to use

Commenti: Mostly good experience and easy to use. Have recommended to other organizations

Aspetti positivi:

That allows you to set up individual and packages

Aspetti negativi:

The ease of set up of packages having to redo stuff could be improved on

Welland Jackfish

Commenti: It has been okay. Need more features to allow for easier management of season ticket holders

Aspetti positivi:

That it is a Canadian company.

Aspetti negativi:

Missing several features that other competitors have

Showpass Fulfilled Our Needs

Aspetti positivi:

We utilized Showpass for our ticketed VIP events for the past two years and it proved to be reliable and user-friendly. Both the desktop and mobile app made managing our event, purchasing tickets, and scanning guests' tickets at the entry point of our events a seamless experience.

Aspetti negativi:

At times, the website navigation and retrieving sales reports felt less intuitive.

Showpass is so user friendly

Commenti: I love the ease of access. The app is so user friendly you can have everything at your fingertips.

Aspetti positivi:

With Showpass if you make any mistakes you can go make and fix them without panicking about losing what you have completed. They make the process so easy that at the end you think to yourself “it couldn’t be that easy”. I do have to say that I was very happy with their customer service, I have reached out to my rep several times after hours and they got back to me immediately. Showpass makes the whole process easy.

Aspetti negativi:

There really isn’t anything I would change. For me it’s all about how easy it is to use and customer service and they are exceptional at both.

Very useful software

Commenti: Showpass allowed me to grow the business by allowing all employees to have access to what the managers use and taking pressure off of us.

Aspetti positivi:

The ease of teaching and learning this software. Very user friendly all around.

Aspetti negativi:

Lack of options for mobile at the time when I was using it most.

Showpass is very user friendly

Commenti: Showpass is a great ticketing software that has changed the ticketing industry. The showpass staff clearly love events and helping event organizers develop better events.

Aspetti positivi:

This software has allowed me to increase sales for music festivals. The website is extremely easy to use, and has advanced features with thorough explanations on how to use it quickly and efficiently. The support staff are quick to answer and support as well.

Aspetti negativi:

The mobile app could be developed further, missing a few features that allows me to build events from my phone.

Great Product

Commenti: We use Showpass for all of our events

Aspetti positivi:

Ease of use and the staff are helpful when you need help

Aspetti negativi:

Sometimes it can be hard to find things but once you contact the team they get back to you quickly

What else would you need?

Commenti: My experience has never been anything but amazing!!!!

Aspetti positivi:

I have used showpass for years. Its the only way I buy my tickets. Its fast and reliable and I never have to worry about waiting in line and missing my chance. Every thing I need to make life complete is one click away.

Aspetti negativi:

Honestly I can't think of anything that I dont like about it.