---
description: Scopri le funzionalità di Chattermill, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Chattermill - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per la Customer Experience](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform)

# Chattermill

Canonical: https://www.capterra.it/software/153694/customer-experience-analytics-platform

Pagina: 1/2\
Avanti: [Pagina successiva](https://www.capterra.it/software/153694/customer-experience-analytics-platform?page=2)

> Chattermill unifica il feedback dei clienti, l'assistenza clienti e il feedback sui prodotti in un'unica piattaforma per analizzare i dati dei clienti su larga scala
> 
> Conclusione: valutazione di **4.5/5** stelle assegnate da 25 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

-----

## Panoramica

### Chi utilizza Chattermill?

Aziende in rapida crescita che operano nei settori della vendita al dettaglio, del fintech, dei viaggi e altri, desiderose di ridefinire l'esperienza dei clienti con analisi dettagliate dei loro feedback.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.5/5** | 25 Recensioni |
| Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.4/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Chattermill

## Contesto commerciale

- **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web
- **Lingue supportate**: inglese
- **Paesi disponibili**: Australia, Canada, Francia, Germania, Irlanda, Italia, Paesi Bassi, Regno Unito, Stati Uniti, Sudafrica

## Funzionalità

- Analisi delle sensazioni
- Analisi delle tendenze
- Analisi di testo
- Analisi visiva
- Apprendimento automatico
- Automazione dei processi e dei flussi di lavoro
- Creazione di report/analisi
- Dashboard
- Estrapolazione di dati
- Etichettatura
- Etichettatura di parti del discorso
- Gestione dei feedback
- Gestione dei sondaggi
- Gestione dell'esperienza del cliente
- Gestione di feedback negativi
- Importazione/Esportazione di dati
- Raccolta dati multi-canale
- Rendicontazione e analisi statistiche
- Ricerca/Filtro
- Riconoscimento della lingua
- Segmentazione
- Segmentazione della clientela
- Sondaggi e feedback
- Strumenti collaborativi
- Third-Party Integrations
- Visualizzazione di dati

## Integrazioni (28 in totale)

- Alchemer
- AppFigures
- AppFollow
- AskNicely
- Customer Thermometer
- Delighted
- Dixa
- Feefo
- Freshdesk
- Google Cloud
- Intercom
- Kustomer
- LiveChat
- Medallia Experience Cloud
- Qualaroo

... e altre 13 integrazioni

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software)

## Categorie correlate

- [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software)
- [Software di elaborazione del linguaggio naturale (NLP)](https://www.capterra.it/directory/32754/natural-language-processing-%28nlp%29/software)
- [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software)
- [Software per NPS](https://www.capterra.it/directory/32075/nps/software)
- [Tool per web scraping](https://www.capterra.it/directory/30933/text-mining/software)

## Alternative

1. [Clootrack](https://www.capterra.it/software/1042420/clootrack) — 5.0/5 (16 reviews)
2. [Zonka Feedback](https://www.capterra.it/software/137773/zonka-feedback) — 4.8/5 (68 reviews)
3. [Netigate](https://www.capterra.it/software/127979/netigate) — 4.6/5 (25 reviews)
4. [Thematic](https://www.capterra.it/software/159338/thematic) — 4.9/5 (15 reviews)
5. [Birdeye](https://www.capterra.it/software/152997/birdeye) — 4.7/5 (704 reviews)

## Recensioni

### "Easy to use understand insights, accurately tagging and analytics" — 5.0/5

> **Mez** | *9 settembre 2024* | Software informatici | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.
> 
> **Inconvenienti**: Some of the colours on the charts could be improved.
> 
> Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

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### "Relevant, granular insights on what our customer like and don't like" — 5.0/5

> **Katy** | *3 settembre 2024* | Design | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers
> 
> **Inconvenienti**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.
> 
> Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

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### "great idea, not working for me" — 2.0/5

> **Emma** | *25 ottobre 2021* | Trasporto aereo/Aviazione | Tasso di raccomandazione: 2.0/10
> 
> **Vantaggi**: trending user feedback helping us to understand what travellers want
> 
> **Inconvenienti**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
> 
> verbatim feedback being categorized and highlighted.

-----

### "Great product" — 4.0/5

> **Shaina** | *12 ottobre 2021* | Beni di consumo | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
> 
> **Inconvenienti**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
> 
> Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

-----

### "Use of it in a startup" — 4.0/5

> **Lorena** | *26 ottobre 2021* | Proprietà immobiliari | Tasso di raccomandazione: 7.0/10
> 
> **Vantaggi**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
> 
> **Inconvenienti**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
> 
> Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

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Pagina: 1/2\
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## Link

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