--- description: Scopri le funzionalità di Fullstory, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fullstory - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la Customer Experience](/directory/30671/customer-experience/software) > [Fullstory](/software/153721/fullstory) # Fullstory Canonical: https://www.capterra.it/software/153721/fullstory Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/153721/fullstory?page=2) > FullStory aiuta le aziende a comprendere, misurare e migliorare la propria esperienza digitale tra siti e applicazioni. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 67 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Fullstory? I mercati target di FullStory vanno dai team di prodotto all'ingegneria all'esperienza dei clienti e altro ancora. FullStory consente ai membri di un'organizzazione di creare la migliore esperienza online. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 67 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: fullstory - **Area geografica**: Atlanta, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Belgio, Canada, Danimarca, Finlandia, Francia, Germania, Giappone, Irlanda, Israele, Italia, Lussemburgo, Norvegia, Nuova Zelanda, Paesi Bassi, Regno Unito, Spagna, Stati Uniti, Svezia, Svizzera ## Funzionalità - A/B Testing - Aggregazione dei dati - Analisi aumentata - Analisi dati sito web - Analisi dei dati comportamentali - Analisi delle ricerche degli utenti - Analisi di coorte - Analisi di testo - Analisi visiva - Annotazioni - Avvisi/Notifiche - Collaudo di utilizzabilità - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Funzioni/calcoli - Gestione dei problemi - Gestione dell'esperienza del cliente - Grafici a imbuto - IA/Machine learning - Mappe termiche - Modelli personalizzabili - Monitoraggio dei KPI - Monitoraggio del coinvolgimento - Monitoraggio del comportamento - Monitoraggio dell'interazione dell'utente - Monitoraggio delle attività - Monitoraggio delle conversioni - Monitoraggio eventi nell'app - Parametri prestazionali - Percorsi dell'utente - Raccolta dati multi-canale - Real-Time Analytics - Real-Time Monitoring - Registro eventi - Relazioni sui tempi di disponibilità - Relazioni sul traffico web - Rendicontazione e analisi statistiche - Report interattivi - Reporting ad hoc - Ricerca basata su metodi misti - Ricerca/Filtro - Rilevamento del tempo passato sul sito - Scroll Maps - Segmentazione della clientela - Sorgenti di dati molteplici - Strumenti collaborativi - Strumenti di ricerca per parole chiave - Third-Party Integrations - Visualizzazione di dati - Widget ... e altre 9 funzionalità ## Integrazioni (48 in totale) - AB Tasty - BigCommerce - BigQuery Connector for Jira - Blue Triangle - BugSnag - DataGrail - Delacon - Dynamic Yield - Fivetran - Formsort - Gainsight CS - Google Analytics 360 - Google Cloud Operations Suite - Google Tag Manager 360 - Gravity ... e altre 33 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) ## Categorie correlate - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per creare mappe di calore](https://www.capterra.it/directory/30977/heatmap/software) - [Motori di insight (Insights Engines)](https://www.capterra.it/directory/32918/insight-engines/software) - [Software di analisi prodotto](https://www.capterra.it/directory/32915/product-analytics/software) - [Software per analisi qualitativa](https://www.capterra.it/directory/31297/qualitative-data-analysis/software) ## Alternative 1. [Microsoft Power BI](https://www.capterra.it/software/176586/power-bi) — 4.6/5 (1871 reviews) 2. [Amplitude](https://www.capterra.it/software/158741/amplitude) — 4.6/5 (67 reviews) 3. [Databox](https://www.capterra.it/software/154024/databox) — 4.6/5 (204 reviews) 4. [Mixpanel](https://www.capterra.it/software/158740/mixpanel) — 4.5/5 (145 reviews) 5. [CleverTap](https://www.capterra.it/software/155737/clevertap) — 4.4/5 (59 reviews) ## Recensioni ### "Fullstory ushers in a new era of live data analytics" — 5.0/5 > **Frank** | *29 gennaio 2019* | Industria alberghiera | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action. > > **Inconvenienti**: There's not really anything I can knock this product for. It's exceptional. > > The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around. ----- ### "Easy to use, invaluable insights" — 5.0/5 > **Lorenq** | *30 ottobre 2025* | Risorse umane | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Easy to use, especially with respect to non-technical/non-dev team members. The session recording features it has seemed far superior to any other product on the market that I have used or considered, especially given that it allows for live recordings/viewings/monitoring. Their customer support is also fantastic--super quick, responsive, helpful, etc. They are great about security and PII considerations, etc. I also really liked how easy it was to self-serve create custom dashboards without having to involve my developer team, aside from very lightly during setup, which was very easy. > > **Inconvenienti**: Price, it is one of the most (if not the most) expensive of the session recording options out there, which is a bit hard for a lot of startups to justify. However, if used with fidelity, it's really worth its weight in gold, in my opinion. > > Great\! It is one of the most useful software products I've ever encountered for B2B SaaS companies to quickly level up their product and sales performance 10X. ----- ### "Too pricey for the features and functionality it supports" — 3.0/5 > **Bharath** | *18 agosto 2017* | Software informatici | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc. > > **Inconvenienti**: For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions. ----- ### "Great product for learning about your customer usage\! Highly recommend for any product team\!" — 5.0/5 > **Utente Verificato** | *3 dicembre 2022* | Media online | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this. > > **Inconvenienti**: Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps \[SENSITIVE CONTENT\] 5 star support\! > > Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level. ----- ### "State of the art product, but poor customer service and retention, unjustified price increase" — 5.0/5 > **Thomas** | *21 novembre 2019* | Software informatici | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: It was very easy to use, and very useful to debug issues, and trace or track usage abuse. > > **Inconvenienti**: Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner. > > Everything about the software itself was great, unfortunately the service and pricing packages ruined my day. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/153721/fullstory?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/153721/fullstory) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati