Da 17 anni aiutiamo le aziende
a scegliere i migliori software

Cos'è ShipMonk?

Questa soluzione multicanale di evasione degli ordini e gestione dello stock permette alle aziende di concentrarsi sul raggiungimento di una crescita scalabile.

Consente di concentrarsi sul marketing e la vendita dei propri prodotti e di gestire il resto. Tramite le integrazioni con queste API personalizzate, il software si sincronizza direttamente con il carrello online per importare automaticamente gli ordini. Ogni ordine viene quindi prelevato, imballato e spedito senza esitazioni o ritardi. L'aspetto più positivo sono la personalizzabilità e la completa scalabilità dell'intero processo.

Chi utilizza ShipMonk?

Startup e imprese di e-commerce (B2C e B2B), società con caselle in abbonamento e campagne di crowdfunding.

ShipMonk Software - 1
ShipMonk Software - 2
ShipMonk Software - 3
ShipMonk Software - 4
ShipMonk Software - 5

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Recensioni su ShipMonk

Punteggio medio

Nel complesso
4,1
Facilità d'uso
4,3
Servizio clienti
4,0
Caratteristiche
4,1
Rapporto qualità-prezzo
3,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
65%
4
9%
3
7%
2
3%
1
16%
Ana
Customer Service (Argentina)
Prodotti tessili, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Shipmonk's review

5,0 anno scorso

Aspetti positivi:

The team's rapid and gracious responses to my queries made my overall experience exceptionally smooth and pleasant. Their ability to provide clear and concise instructions while being readily available for assistance was truly noteworthy. The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression. I'm confident in recommending their services to others based on the outstanding support I received.

Aspetti negativi:

Nothing I can say, all the experience have been exceptionally smooth and pleasant.

Risposta di ShipMonk

8 mesi fa

Dear Ana,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an exceptional experience with our support team. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Jim
Corporate Fulfillment & Logistics Manager (USA)
Beni di consumo, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

[sensitive content hidden] Truly Care

4,0 anno scorso

Aspetti positivi:

Having a customer representation team that truly cares about the success of your business goes a long way. Our Account Representative, [sensitive content hidden] , is attentive, proactive, has excellent communication and organizational skills, and works her tail off to come up with creative solutions to unique challenges that inevitably arise in the 3PL space. [sensitive content hidden] (who previously served as our Account Representative prior to her promotion) is an excellent advocate for BruMate to help clear red-tape and serve as our champion in the ShipMonk orgnanization when a point of escalation is required (while still managing our expectations appropriately). They're also just good, down-to-earth people! (Also, shoutout to former associates who've moved to different roles in ShipMonk; [sensitive content hidden] - you were all amazing as well!)

Aspetti negativi:

ShipMonk needs to improve their B2B fulfillment services to be on-par with their DTC offering. Something I know they're actively working on.

Risposta di ShipMonk

8 mesi fa

Dear Jim,  Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an excellent journey with our team. We appreciate the feedback, and we hear you regarding B2B fulfillment services. As you note, we are in the process of leveling up those offerings, and we look forward to sharing that info with you soon. If you have any questions, you can always feel free to reach out to our team at: [email protected]  Please let us know if there is ever anything more we can do to set up BruMate for success, and thank you for being a valued ShipMonk client.

Amitavo
Owner (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Decent warehouse staff, disastrous customer support. Say away.

3,0 7 mesi fa

Commenti: While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice.

Aspetti positivi:

They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient.

Aspetti negativi:

The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue.

Risposta di ShipMonk

3 mesi fa

Dear Ami, We are sorry that your experience with our 3PL services was anything short of excellent, and we apologize if that caused you any stress. Our team is glad we were able to engage with you to have a satisfying closing experience, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Gartner/Capterra, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future.

Mikel
Mikel
Founder, CEO. (Spagna)
Utente LinkedIn Verificato
Moda e articoli di abbigliamento, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Affordable but high quality fulfillment service

4,0 6 anni fa

Commenti: All in all, very satisfied with their service and the timely delivery of the orders to my customers.

Aspetti positivi:

We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

Aspetti negativi:

Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).

Tim
CEO (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Make sure you have a good happiness engineer!

5,0 2 anni fa

Commenti: Positive experience, it does what it's supposed to do.

Aspetti positivi:

Working with [SENSITIVE CONTENT] has been the highlight of using Shipmonk. He's the best happiness engineer that I've worked with and has been extremely helpful when it comes to resolving issues.

Aspetti negativi:

If you're stuck with a bad happiness engineer everything takes forever to accomplish.

Risposta di ShipMonk

8 mesi fa

Dear Tim,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Suzan
CEO (USA)
Beni di consumo, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Do Not Recommend - Avoid

1,0 3 anni fa

Commenti: When it comes to sales, they are very attentive. But the past 6 months have been terrible. Mispicks that are leading to a 60% order accuracy. Issues with receiving in inventory correctly - combining skus that require the 'special projects' team to fix. Misplaced inventory. Delays in shipping large order - 14-21 days at times. The list goes on. To top it off, they're charging for their mistakes and for them to correct the mistake. They're such a headache and I cannot recommend them to anyone. They don't care about small businesses. There are a few good people on the team (happiness engineers), but they have to fight an uphill battle to fully take care of their customers. Do not go with them - they will negatively impact your bottom line. They have a lot of hidden fees and charge you for their mistakes.

Aspetti positivi:

They have an inventory system that allows you to see inventory in each warehouse.

Aspetti negativi:

It's basic functionality makes it hard to find meaningful insights related to inventory. This platform is good for only two things: fulfilling orders and storing inventory.

Risposta di ShipMonk

2 anni fa

Hi Suzan, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant.

Jeremy
Founder & CEO (USA)
Elettronica di consumo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

You get what you pay for, a low-price for a low-quality.

2,0 4 anni fa

Commenti: Poor quality of service with perpetually apologizing and excuses coming from a nice and responsive customer service team. Low-cost so it's easy to start up, but you pay over time with their nickel and dime pricing model. I suggest you find a different provider.

Aspetti positivi:

The price, there is no upfront cost--so if you are just starting up and need to be cost-effective this is a solution. (but not a great solution)

Aspetti negativi:

The opportunity cost of working with a more qualified operation makes it not worth the savings... I have had countless problems, and they simply are not getting better. They simply are not equipped to handle all the business they have. I think the most obvious problem is that while you are not charged up front, you are nickle and dimed every step of the way, they charge way too much for boxes...it's literally 200% upcharged (and they almost force you to use them) and every pick (includign the same SKU from the same box) is just overcharged. They are making their money back over time, and while you don't pay up front you pay with every issue and delay. We are constantly falling behind in dates, it takes days to get even a single unit shipped...and even then it's too late to make changes. We had a wholesale order that required a master carton to be shipped exactly as is, and it took over a week to get their team to move that! So it's not three weeks late... I suggest if you have the ability to work with another operation do it.

Risposta di ShipMonk

2 anni fa

Hi Jeremy, We're having difficulty locating your account with us in an effort to validate your review. Please reach out to our Customer Experience team at [email protected] to speak directly with one of our Happiness Engineers. Thank you for being a valued merchant. We hope to hear from you soon.

David
President (USA)
Beni di consumo, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

2 Thumbs Up for Shipmonk

5,0 anno scorso

Commenti: I'd like to share our experience with ShipMonk's services because we've seen some successes in our collaboration with them. This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs. Solid savings so far. Our products are manufactured overseas and imported to North American for sale. We're about 6 months in at this point, and they've been a pretty good partner for us. The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.We import into San Diego, store in Mexico, and then ship orders into the USA duty free. For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform. So at any point, we can get a pretty clear view of what's going on in our fulfillment ops.All of this has been crucial for us in reducing shipping times and import costs this year. Beyond that, customer deliveries have been reliable and efficient. The onboarding was 1:1 with a dedicated rep and covered most of our questions. We've had a few support tickets in to them since, and the "Happiness Engineers" have been fairly quick and professional. Two thumbs up!

Aspetti positivi:

Really helped our efficiency and allows us to focus on selling/marketing more!

Aspetti negativi:

Nothing really. As long as you are diligent in the process of switching to Shipmonk it has all been working so far

Risposta di ShipMonk

8 mesi fa

Dear David,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with our 321 import and fulfillment services, along with working with our Happiness Engineers and utilizing our order and inventory management software. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.

T.C
Founder (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk!

5,0 3 anni fa

Commenti: Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect.

Aspetti positivi:

This software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue.

Aspetti negativi:

That I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own.

Brooke
Brooke
Webmaster (USA)
Utente LinkedIn Verificato
Commercio all'ingrosso, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Ship Monk put Amazon to Shame when it comes to fulfillment.

4,0 6 anni fa

Aspetti positivi:

ShipMonk delivers personalized attention and customer service for every question and concern we've ever had regarding the software or client information. They are truly invested in each and every company using their service.

Aspetti negativi:

They are a little less known than other companies for fulfillment. Hearing a name like Amazon for fulfillment instantly triggers a sense of stability and comfort. Ship Monk just needs a little bit more time to establish themselves and the will be giving Amazon a run for their money.

Yoshi
Creative Director (Francia)
Moda e articoli di abbigliamento, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

BEWARE: Thousands of dollars of lost or stolen Inventory

2,0 3 anni fa

Commenti: I was really excited to work with Shipmonk, their service seemed really great. However after over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk.

Aspetti positivi:

Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work.

Aspetti negativi:

They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.

Risposta di ShipMonk

2 anni fa

Hi Yoshi, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant.

Katie
Owner (USA)
Gestione di organizzazioni non profit, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Shipmonk put my small nonproft out of business

1,0 2 anni fa

Commenti: Then the problems started. Products that arrived were not showing up in my inventory. The June 1st ship deadline passed with one of the items; my branded boxes being "lost". The tracking info shows that these boxes arrived at Shipmonk May 6th but were not "found" until over a month later. I have angry subscribers and my boxes have missed both the June and July ship dates. Still no idea when they will be shipped. The current shippings rates I’ve been quoted are nearly triple what [SENSITIVE CONTENT] quoted me. This is not workable for my nonprofit. If I had known any of this, I would have stayed far away from Shipmonk. The integration with Cratejoy is not seamless and and there is still no way at this point to automatically send shipping notifications to the customers so I imagine I will be doing this by hand. Horrible experience, I have warned two colleagues in the subscription box industry to stay away from Shipmonk when they asked me my experience.

Aspetti positivi:

the only good part of the experience was the friendliness of the happiness engineer. He tried his hardest but the company is dishonest and has destroyed my business.

Aspetti negativi:

I'm copying and pasting the Shipmonk values from their website: Our Values We help companies STRESS LESS and GROW MORE We are TRANSPARENT We prioritize GROWTH We are SERVICE ORIENTED We champion NEW TECHNOLOGY We PROMOTE DIVERSITY We are MULTINATIONAL We are YOUR PARTNER THROUGH THICK AND THIN We GET SH*T DONE As it is, the amount of time, and Stress I have spent over the last 3 months just to get a shipment of 110 boxes packed and prepared for shipping greatly outweighs the time I would have spent doing it myself. There was a lack of Transparency that this was going to be the case, my company is imploding, not Growing, I have not received the Services I signed up for, whatever New Technology you're using, it's not working, I don't care about the gender or color or Diversity of the people I'm working with, I care about the results, Shipmonk has been an absolute disaster for my business, not a Partner and Shit is Not Getting Done. [SENSITIVE CONTENT] was the salesperson I spoke to about signing up. I began speaking with her in February about having Shipmonk take over my Cratejoy-hosted subscription box. I was told this would not be a problem and was quoted shipping rates that were comparable to to the ones I was already having. I thought this was going to be great and that it would streamline the shipping of my 501 (c) (3) nonprofit subscription box. All of my products arrived at Shipmonk in Pennsylvania at least 10 days before the shipment was supposed to go out: June 1st.

Risposta di ShipMonk

2 anni fa

Hi Katie, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant.

Jason
Founder (Canada)
Articoli sportivi, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A year long disaster

1,0 3 anni fa

Commenti: Using shipmonk is my biggest regret of of 2021. Their warehouse is inefficient and incompetent. For a company that specializes in shipments they have misquoted me several times on shipments costing me more and more money. I have written them off as a learning experience, a very expensive one.

Aspetti positivi:

I did like their dashboard, though it was not customizable. They were able to actually fulfill orders, this is about the only positive thing I can say about my experience with Shipmonk.

Aspetti negativi:

I was mislead when I began with them, as I was told customers would have live shipping rates. Their inventory management is horrendous and my inventory was stored in far too many locations instead of being consolidated. I chose them as they had a program for shipping overseas but they did not mention this was an add on from another company that cost me more time and money to set up. They have not been able to put my product in correct packaging for any period of time.

Risposta di ShipMonk

2 anni fa

Hi Jason, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant.

Sean
Director (UK)
Moda e articoli di abbigliamento, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The worst company I have interreacted with in 20+ years

1,0 2 anni fa

Commenti: Shipmonk are very good at selling their services and giving you false confidence in their abilities and execution. Nothing promised to us transpired. We launched our store without our fulfilment ready despite several reassurances that it would be ready. Three days in and three days after we were told our inventory would 100% be ready they hadn't even started the unpacking the boxes. We cancelled on the spot and arranged another 3PL company. This was March 2021. We're still negotiating to have some of our goods returned. We have already paid them $250 for zero service and they now want more despite having done nothing for us. 15 months now of trying to negotiate the return of a few dresses and trousers. They would offer a price and then rescind the offer only to increase it. Just this week they have asked for over $4000 for the storage of a few items of clothes that we've been trying to have returned to us for over a year. Not only this, but they have an account closing contract with a clause that prevents negative reviews of their business. This says all you need to know about them as a firm. Excellent at sales, clueless about anything else.

Aspetti positivi:

Stopped using software after the first couple of days

Risposta di ShipMonk

2 anni fa

Hi Sean, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant.

Remy
Owner (Canada)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Big Risk for Small Businesses - Steer Clear of Shipmonk!

1,0 6 anni fa

Commenti: Dealing with Shipmonk has honestly been one of the most frustrating, disappointing, challenging and largest sources of financal loss (and waste of valuable time) that I have yet to experience in my entrepreneurial career. I was sold on Shipmonks' supposedly user friendly app & 'great customer service'. Instead, I experienced ongoing problems with almost EVERY SINGLE SHIPMENT they sent. Good luck trying to get reimbursement for any of their 'services' when they mess up. Not only will you NOT receive an apology, they may even just stop returning your e-mails and messages! You cant even go to USPS or FedEx to make a claim, because all of the services are in their company name. It took 8 months with no resolution (and me persistently following up with them) on one case for me to finally ditch Shipmonk and still not get an reimbursement. If you love ongoing frustrations, incorrect shipments & being belittled and ignored by their internal teams, then this is the company to partner with!

Aspetti positivi:

After using the program a few times, I found the application fairly intuitive.

Aspetti negativi:

If you have any issues with any shipments (and you will with Shipmonk!), they are less than helpful, lack a sense of urgency and I honestly felt as though they could not care less about my business!

Risposta di ShipMonk

3 anni fa

Remy, we hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to [email protected] for further contact, we'd love to hear from you. Thank you for taking the time to reach out, and we hope to hear from you soon.

Rebecca
CEO (USA)
Cosmetica, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

No Reservations about Shipmonk

5,0 6 anni fa

Commenti: Shipmonk's customer service is extremely attentive and all of our customers have been happy with the arrival of their packages. I am very grateful for the team at Shipmonk and their support in the growth of our business.

Aspetti positivi:

I loved how clear everything was. Inventory was all in one place where I could see everything along with all the orders and the timing of their shipments. I loved not having to manage customer's orders the most.

Aspetti negativi:

Sometimes I would have a hard time with the "mapping" of products but once I figured it out then it was never a problem. There is a learning curve to understanding how to map and bundle but it is not that complicated and it winds up saving so much time in the long run when placing manual orders.

Utente Verificato
Utente LinkedIn Verificato
Produzione di media, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Gets the job done but the software isn't easy to learn and customer support has been very spotty

3,0 7 anni fa

Commenti: Allows us to create batches of products and customers for our subscription box business.

Aspetti positivi:

For the most part the software does what we need it to. We use this for our subscription box business, and we're able to put batches of customers together and batches of products. We're also able to download info like tracking numbers. I like that this integrates with other software like Cratejoy, though it would be nice to have other integrations. Customer service is also key for this software, as we depends on ShipMonk's team to pack all our boxes to our specifications.

Aspetti negativi:

The software is not very intuitive to use and seems to be overly rigid and complicated, even though we are using it the way it's intended. There are many steps required to accomplish anything and the dashboard is constantly changing without much notice. We're also extremely dependent on the customer service team which has been spotty to say the least. We once went several days without a response from our rep or anyone else while we had a severe customer issue to deal with and urgently needed their help.

Kelsi
Merchandise Development Manager (USA)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Customer Service out of this world!

5,0 3 anni fa

Commenti: Software is easy to understand and I am able to get to my desired result quickly. The customer service is what makes Shipmonk stand out though!

Aspetti positivi:

Very clear steps when you need to complete a task, easy to track packages and use that information to communicate with customer. Customer service is great!

Aspetti negativi:

Can sometimes be glitchy (like all softwares).

Nick
COO (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The Best 3PL for Rapidly Growing Brands

5,0 3 anni fa

Commenti: Great software platform backed by a great support team. They get packages out the door quickly (same or next business day 99%+ of the time).

Aspetti positivi:

Software is easy to use, easy to set up, and is backed up by a top-notch customer support team. The warehouse team scales easily with demand so we can meet extremely high daily orders during the busy season.

Aspetti negativi:

Nothing. Moreover, when there was a small feature we needed, the ShipMonk team was receptive to add it to their roadmap.

Thor
Business owner (Repubblica Dominicana)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Simply very good!

5,0 7 anni fa

Commenti: We run our logistics for our e-commerce business on ShipMonks fulfillment platform. The GUI is very basic but that's also what makes it user friendly. Simple can still be very good.

Aspetti positivi:

What counts for us is order execution, which is perfect. We have integrated our e-commerce with ShipMonks inventory platform, when we receive an order on our e-commerce platform it goes directly to ShipMonks inventory management platform, which we have access to. We decide on shipping method, and the order is on it's way to our customer. Shipping method depends on destination. When all is set up it's pretty simple to manage. Integrate your e-commerce platform with ShipMonk and you have a fully fledged e-commerce / logistics setup. Customer support is outstanding, if you ever need it. Works very well.

Davis
VP of Product Development (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Ultra Reliable 3rd Party Fulfillment

5,0 anno scorso

Commenti: Managing 3PL across several online marketplaces.

Aspetti positivi:

Their team is very detail oriented and patient. Setting up my account and going through the onboarding process was a breeze thanks to the ShipMonk team. Very competitive prices and convenient facility locations make ShipMonk the best choice I could have made for 3rd party fulfillment.

Aspetti negativi:

There's not anything I'd complain about, but I will say there is a learning curve (like everything) to the UI and how to manage your account/shipments/inventory.

Risposta di ShipMonk

8 mesi fa

Dear Davis,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found our support team to be helpful, prices competitive, and locations optimal for your business. I see that you encountered some issues in the past with the ease of adjusting to the UI. We apologize for that, and if you ever need any assistance with your account in any capacity, please feel free to reach out to us directly at [email protected] so our Client Experience team can continue to assist you accordingly. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Chris
Production Accountant (USA)
Produzione di media, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Must use Fulfillment site!

5,0 4 anni fa

Commenti: From inception to now, Shipmonk has delivered. Literally and figuratively they have been there for me. I have no technical skills and Shipmonk worked patiently with me to make sure my inventory was ready for opening day.

Aspetti positivi:

The software is super easy to install and comprehend. The functionality is simple yet detailed. Shipmonk found a great to implement all my needs in one easy work space.

Aspetti negativi:

There aren’t many settings available for custom view.

Taylor
Founder (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The best 3PL ever (And I've used 3 others before)

5,0 6 anni fa

Commenti: Before shipmonk I used multiple other 3PL's and hated them all. There were always issues. With Shipmonk it's been over a year now of smooth sailing

Aspetti positivi:

So easy to use, such great support staff. They have helped by business scale by millions of dollars

Aspetti negativi:

No complaints! It's all good, sometimes there are minor tech glitches but you just refresh the page and its good, and that rarely happens

Eu
Inventory Manager (Giappone)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Efficient 3PL

5,0 5 mesi fa

Aspetti positivi:

On time shipments, inventory management, daily updates

Aspetti negativi:

it's a bit confusing to store inventory when you have master cartons and individual units (they require 2 different SKUs/UPC), a bit expensive

Risposta di ShipMonk

5 mesi fa

Thank you for the review! We're so glad to hear that you are happy with your inventory management. Please let us know if you ever need any additional assistance. We've noted your feedback about the cartons and units, and will pass it on to the appropriate team members to see if something can be done.

Cathy
Senior Manager (USA)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Outstanding Fulfillment Experience!

5,0 6 anni fa

Commenti: I am trying to use Shipmonk for my fulfillment requirements for my newly launched e-commerce store. When I looked around internet I found dozens of fulfillment service providers and I was completelly confused how to move forward. I went through Shipmonk website, and called their customer support to discuss the issue. Please be noted that unlike any other service providers, Shipmonk customer service reps are highly trained and deal with their customer applying their "Emotional Intelligence". Meaning, they just do not try to sell their service. In contrary, they "truly" understand the need of their customer and explain the service to the level that the customer actually need. I have never had any conversation with any other fulfillment services before. I am experiencing a unique way of customer relationship and I am loving it (as reflecting from my writing)!

Aspetti positivi:

Very user friendly software. Easy to navigate around and understand the contents.

Aspetti negativi:

There is absolutely NOTHING that I did not like about the software.