--- description: Scopri le funzionalità di Freshsales, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per lead management](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.it/software/155563/freshsales Pagina: 1/26\ Avanti: [Pagina successiva](https://www.capterra.it/software/155563/freshsales?page=2) > Freshsales è una soluzione CRM online completa, realizzata per i team di vendita che lavorano ad alta velocità e ricca di funzionalità piuttosto interessanti. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 623 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Freshsales? Freshsales è un prodotto per i team di tutte le dimensioni. Freshsales è stato creato con l'intento di soddisfare le esigenze di vendita in tutti i mercati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 623 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Freshworks - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 11,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese tradizionale, francese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, tedesco - **Paesi disponibili**: Argentina, Australia, Austria, Belgio, Bolivia, Brasile, Canada, Cile, Colombia, Costa Rica, Ecuador, Emirati Arabi Uniti, Filippine, Francia, Germania, Giappone, India, Indonesia, Irlanda, Israele e altri 22 ## Funzionalità - A/B Testing - Accesso da dispositivi mobili - Acquisizione di potenziali clienti - Appunti relativi al caso - Archiviazione di documenti - Azioni innescate da eventi - CRM - Contatti condivisi - Controllo degli orari di lavoro - Creazione di report/analisi - Database clienti - Distribuzione di potenziali clienti - Firma elettronica - For Financial Institutions - Gestione contatti - Gestione dei calendari - Gestione dei clienti - Gestione dei conflitti - Gestione del flusso di lavoro - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione delle attività - Gestione delle attività di vendita - Gestione delle comunicazioni - Gestione di contenziosi - Gestione di contratti/licenze - Gestione di documenti - Gestione di potenziali clienti - Gestione donatori - Gestione elenco chiamate - Importazione/Esportazione di dati - Integrazione di social media - Mappe termiche - Modelli di e-mail - Monitoraggio clienti - Monitoraggio delle referenze - Parametri prestazionali - Per il settore assicurativo - Per team commerciali/organizzazioni - Previsione di vendita - Programmazione - Quadro della attività - Real-Time Notifications - Relazioni sulle vendite - Ricerca/Filtro - Segmentazione - Segmentazione della clientela potenziale - Sistema di calendari e promemoria - Strumenti collaborativi - Tracciamento dei click ... e altre 28 funzionalità ## Integrazioni (20 in totale) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... e altre 5 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) ## Categorie correlate - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) - [Software CRM per costruzioni](https://www.capterra.it/directory/30657/construction-crm/software) - [Software CRM per non profit](https://www.capterra.it/directory/31515/nonprofit-crm/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 3. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18805 reviews) 5. [Kylas Sales CRM](https://www.capterra.it/software/210630/kylas) — 4.8/5 (621 reviews) ## Recensioni ### "The CRM Freshsales is useful and adaptable" — 4.0/5 > **Rachel** | *10 luglio 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. > > **Inconvenienti**: The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. > > Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 giugno 2024* | E-learning | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Inconvenienti**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 agosto 2023* | Macchinari | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Inconvenienti**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 marzo 2024* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Inconvenienti**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Freshsales CRM is a good solution for Insurance Companies" — 4.0/5 > **Jayanth** | *8 agosto 2023* | Assicurazioni | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: - Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots) > > **Inconvenienti**: - Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other > > Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements. ----- Pagina: 1/26\ Avanti: [Pagina successiva](https://www.capterra.it/software/155563/freshsales?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/155563/freshsales) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati