--- description: Scopri le funzionalità di Freshsales, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM](/directory/2/customer-relationship-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.it/software/155563/freshsales Pagina: 1/26\ Avanti: [Pagina successiva](https://www.capterra.it/software/155563/freshsales?page=2) > Freshsales è una soluzione CRM online completa, realizzata per i team di vendita che lavorano ad alta velocità e ricca di funzionalità piuttosto interessanti. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 623 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Freshsales? Freshsales è un prodotto per i team di tutte le dimensioni. Freshsales è stato creato con l'intento di soddisfare le esigenze di vendita in tutti i mercati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 623 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Freshworks - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 11,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, catalano, ceco, cinese, coreano, danese, ebraico, estone, finlandese, francese, giapponese, indonesiano, inglese, italiano, lettone, norvegese, olandese, polacco, portoghese, rumeno, russo, slovacco, sloveno, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese, vietnamita - **Paesi disponibili**: Argentina, Australia, Austria, Belgio, Bolivia, Brasile, Canada, Cile, Colombia, Costa Rica, Ecuador, Emirati Arabi Uniti, Filippine, Francia, Germania, Giappone, India, Indonesia, Irlanda, Israele e altri 22 ## Funzionalità - A/B Testing - Analisi statistica - Appunti relativi al caso - Automazione del marketing - Azioni innescate da eventi - CRM - Campagne di drip marketing - Comunicazione multi-canale - Contatti condivisi - Controllo degli orari di lavoro - Creazione di report/analisi - Database clienti - Editor di visualizzazione a tutto schermo - Email Marketing - Firma elettronica - For Financial Institutions - Gestione contatti - Gestione dei clienti - Gestione dei conflitti - Gestione dei modelli - Gestione dei team - Gestione del flusso di lavoro - Gestione della campagna - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione delle attività - Gestione delle attività di vendita - Gestione delle comunicazioni - Gestione di contenziosi - Gestione di documenti - Gestione di potenziali clienti - Gestione donatori - Importazione/Esportazione di dati - Mappe termiche - Marketing multi-canale - Modelli di e-mail - Monitoraggio clienti - Monitoraggio del comportamento - Pagine di destinazione/Moduli web - Parametri prestazionali - Per il settore assicurativo - Per team commerciali/organizzazioni - Programmazione - Real-Time Notifications - Relazioni sulle vendite - Strumenti collaborativi - Test con il metodo della suddivisione - Test di più variabili - Tracciamento dei click - Trascinamento della selezione (Drag & Drop) ... e altre 36 funzionalità ## Integrazioni (4 in totale) - Aircall - Microsoft Outlook - Microsoft Power BI - Slack ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Categorie correlate - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per agenti di commercio](https://www.capterra.it/directory/30680/inside-sales/software) - [Software per il tracciamento delle email](https://www.capterra.it/directory/31325/email-tracking/software) - [Software per coinvolgimento delle vendite](https://www.capterra.it/directory/32195/sales-engagement-platform/software) - [Software per assistenti alle vendite con IA](https://www.capterra.it/directory/34135/ai-sales-assistant/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 5. [Kylas Sales CRM](https://www.capterra.it/software/210630/kylas) — 4.8/5 (629 reviews) ## Recensioni ### "The CRM Freshsales is useful and adaptable" — 4.0/5 > **Rachel** | *10 luglio 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. > > **Inconvenienti**: The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. > > Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 giugno 2024* | E-learning | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Inconvenienti**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "They Steal Your Money and Do Not Provide Quality Customer Service" — 1.0/5 > **Ashli** | *6 marzo 2025* | Beni di lusso e gioielli | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. > > **Inconvenienti**: They steal your money. No refunds and terrible customer service. > > Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 marzo 2024* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Inconvenienti**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Freshsales CRM is a good solution for Insurance Companies" — 4.0/5 > **Jayanth** | *8 agosto 2023* | Assicurazioni | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: - Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots) > > **Inconvenienti**: - Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other > > Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements. ----- Pagina: 1/26\ Avanti: [Pagina successiva](https://www.capterra.it/software/155563/freshsales?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/155563/freshsales) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati