Freshsales

Tutto sommato da consigliare

Aspetti positivi:

Molto utile per aiutare nella gestione e tenuta delle vendite

Aspetti negativi:

Non così intuitivo come mi aspettavo, attenzione

Lo utilizzo spesso, lo consiglio

Aspetti positivi:

Freshsales consente di creare e gestire campagne mail in modo comodo ed efficace

Aspetti negativi:

Da tenere in considerazione il costo che può non essere cosi accessibile

Freshsales - CRM for the startup of tomorrow

Commenti: Overall Freshsales is a great CRM tool for a new startup to base its sales department.

Aspetti positivi:

It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform.

Aspetti negativi:

The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present.

Outstanding Sales CRM

Commenti: Freshsales is helping our business grow and spread our product to new lucky customers

Aspetti positivi:

The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more.

Aspetti negativi:

If FreshSales can be integrated with AI tools such as Vonage AI and ChatGPT that would be the greatest software package one can dream of.

Freshsales. Fresh start.

Commenti: This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time.

Aspetti positivi:

Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive!

Aspetti negativi:

As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday.

Freshsales has gained the insights of food retail managers.

Commenti: Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.

Aspetti positivi:

As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful. The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort. Freddy AI’s predictive insights have notably enhanced our conversion rates, which is crucial for our growth.

Aspetti negativi:

However, the complexity of the reporting and analysis tools was a significant drawback. Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills. This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.

Meyann Fresh sales review

Commenti: My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process

Aspetti positivi:

Pricing, it's affordable and convient for buyers

Aspetti negativi:

My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer

Professional experience on working with freshsales

Commenti: I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool

Aspetti positivi:

Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it

Aspetti negativi:

After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper

A new innovative tool for your CRM needs

Aspetti positivi:

1. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team

Aspetti negativi:

1. A bit expensive 2. Not mobile friendly

Great CRM for Start Ups

Aspetti positivi:

It was very easy to implement. We setup email sequences quickly and starting automating sales tasks in just a few minutes.

Aspetti negativi:

The only issue I have had is I like to export our contacts and conduct my own reporting in Excel. It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter who is exported.

Deeply regret signing up for Freshsales

Commenti: I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem. Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money. Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me. It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.

Aspetti positivi:

Right now, their lack of customer service is canceling out any benefits Freshsales might have had.

Aspetti negativi:

Glitchy program and TERRIBLE customer service.

A Game-Changer for Sales Teams

Aspetti positivi:

Freshsales offers several features that stand out positively: 1. **User-Friendly Interface**: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. **Lead Management**: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process.

Aspetti negativi:

Affordable Pricing**: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses.

FreshSales: An extensive CRM for all your needs

Commenti: I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences.

Aspetti positivi:

Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated.

Aspetti negativi:

Notifications although automated can sometimes be delayed.

Freshsales

Commenti: The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales.

Aspetti positivi:

The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.

Aspetti negativi:

The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot.

Best high end software for sales manager and their team working in startups

Commenti: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Aspetti positivi:

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Aspetti negativi:

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

all most all the competing CRM providers cannot match the price and features that Freas sales proved

Commenti: Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM

Aspetti positivi:

the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations.

Aspetti negativi:

I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc.

Freshsales review by Nick Chambers

Commenti: Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.

Aspetti positivi:

The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business

Aspetti negativi:

That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.

Creates unrivalled efficiency for the team.

Commenti: As previously mentioned, genuinely outstanding.

Aspetti positivi:

Outstanding software. Having everything needed in place, all lead tracking, lead generation, marketing and calls, really does the 360 feel freshworks are aiming towards. Customer support is unrivalled across all other software we have used previously. I would go as far as saying it’s better than any software or saas support I have come across.

Aspetti negativi:

Having too many features to implement quickly!

Good sales and marketing CRM

Commenti: It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

Aspetti positivi:

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Aspetti negativi:

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Freshsales is Awesome

Commenti: Amazing!

Aspetti positivi:

The ability to have automation, a place to track sales, pipelines, accounts, contacts, etc has been extremely helpful for our company and to be successful in marketing, increase name recognition, and focus on building relationships with customers rather the mundane things. Also the customization is great. Keep up the great work Freshsales!

Aspetti negativi:

Better FAQ's that help teach about how workflows and journeys work.

Great fit for SMBs looking for their first professional CRM

Commenti: This a cloud-based CRM that includes many features and very useful thinking to turn this solution into a key element of the sales team

Aspetti positivi:

Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a professional sales team

Aspetti negativi:

The main thing doesn't work for us on this was the problem integrating with our ERP and we ended to move to a CRM already integrated with our ERP

Review for Freshsales

Aspetti positivi:

The feature of Marketing Automation & Sales sequences are very good. I can modify it according to my convenience. I can create many journeys that can run simultaneously.

Aspetti negativi:

Sometimes, customer support takes a lot of time to solve the queries.

A very good and easy to use platform

Aspetti positivi:

It's easy to set up and use and it's self explanatory, rarely we have to contact your support team.

Aspetti negativi:

There is not a particular thing I've disliked so far.

Freshsales Review

Aspetti positivi:

The software is user friendly. The how to videos are great references.

Aspetti negativi:

Have not explored everything yet to determine this.

My Freshsales Pros and Cons

Commenti: My overall Freshsales experience has been excellent. It is simple to use, has a wide range of features, and provides excellent customer service.

Aspetti positivi:

What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and tracking sales progress.

Aspetti negativi:

The fact that Freshsales is a subscription-based service, which can be expensive depending on the number of users, is my least favorite feature.