--- description: Scopri le funzionalità di Freshsales, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per lead management](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.it/software/155563/freshsales Pagina: 1/26\ Avanti: [Pagina successiva](https://www.capterra.it/software/155563/freshsales?page=2) > Freshsales è una soluzione CRM online completa, realizzata per i team di vendita che lavorano ad alta velocità e ricca di funzionalità piuttosto interessanti. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 622 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Freshsales? Freshsales è un prodotto per i team di tutte le dimensioni. Freshsales è stato creato con l'intento di soddisfare le esigenze di vendita in tutti i mercati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 622 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Freshworks - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 11,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese tradizionale, francese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, tedesco - **Paesi disponibili**: Argentina, Australia, Austria, Belgio, Bolivia, Brasile, Canada, Cile, Colombia, Costa Rica, Ecuador, Emirati Arabi Uniti, Filippine, Francia, Germania, Giappone, India, Indonesia, Irlanda, Israele e altri 22 ## Funzionalità - A/B Testing - Accesso da dispositivi mobili - Acquisizione di potenziali clienti - Appunti relativi al caso - Archiviazione di documenti - Azioni innescate da eventi - CRM - Comunicazione multi-canale - Contatti condivisi - Controllo degli orari di lavoro - Creazione di report/analisi - Database clienti - Distribuzione di potenziali clienti - Firma elettronica - For Financial Institutions - Gestione contatti - Gestione dei calendari - Gestione dei clienti - Gestione del flusso di lavoro - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione delle attività - Gestione delle attività di vendita - Gestione delle comunicazioni - Gestione di contenziosi - Gestione di contratti/licenze - Gestione di documenti - Gestione di potenziali clienti - Gestione donatori - Importazione/Esportazione di dati - Integrazione di social media - Lead Nurturing - Modelli di e-mail - Monitoraggio clienti - Monitoraggio del comportamento - Parametri prestazionali - Per il settore assicurativo - Per team commerciali/organizzazioni - Previsione di vendita - Programmazione - Programmazione appuntamenti - Real-Time Notifications - Relazioni sulle vendite - Ricerca/Filtro - Segmentazione - Segmentazione della clientela potenziale - Sistema di calendari e promemoria - Test con il metodo della suddivisione - Third-Party Integrations - Tracciamento dei click ... e altre 28 funzionalità ## Integrazioni (20 in totale) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... e altre 5 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) ## Categorie correlate - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) - [Software CRM per costruzioni](https://www.capterra.it/directory/30657/construction-crm/software) - [Software CRM per non profit](https://www.capterra.it/directory/31515/nonprofit-crm/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6982 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18790 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 5. [EngageBay CRM](https://www.capterra.it/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) ## Recensioni ### "Best Features of Freshsales CRM" — 5.0/5 > **Yogesh** | *10 ottobre 2022* | Ricerca | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Phone system \& O365 Email Integration \& reporting features. > > **Inconvenienti**: Unable to configure Phone system in other VOIP Devices like IP Phone \& Polycom Conference Devices. Linking of Deals with Emails > > Global Compliance requirement as such that of GDPR \& Other relevant regulation with regards to DATA Management \& security. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 giugno 2024* | E-learning | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Inconvenienti**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 agosto 2023* | Macchinari | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Inconvenienti**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 marzo 2024* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Inconvenienti**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Good sales and marketing CRM" — 4.0/5 > **Utente Verificato** | *21 luglio 2022* | Gestione delle risorse | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website. > > **Inconvenienti**: The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one. > > It's fine overall but earlier support was good and now it's difficult to get a hold of rep. ----- Pagina: 1/26\ Avanti: [Pagina successiva](https://www.capterra.it/software/155563/freshsales?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/155563/freshsales) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati