--- description: Scopri le funzionalità di Freshsales, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per lead management](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.it/software/155563/freshsales Pagina: 1/26\ Avanti: [Pagina successiva](https://www.capterra.it/software/155563/freshsales?page=2) > Freshsales è una soluzione CRM online completa, realizzata per i team di vendita che lavorano ad alta velocità e ricca di funzionalità piuttosto interessanti. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 621 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Freshsales? Freshsales è un prodotto per i team di tutte le dimensioni. Freshsales è stato creato con l'intento di soddisfare le esigenze di vendita in tutti i mercati. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 621 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Freshworks - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 11,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese tradizionale, francese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, tedesco - **Paesi disponibili**: Argentina, Australia, Austria, Belgio, Bolivia, Brasile, Canada, Cile, Colombia, Costa Rica, Ecuador, Emirati Arabi Uniti, Filippine, Francia, Germania, Giappone, India, Indonesia, Irlanda, Israele e altri 22 ## Funzionalità - A/B Testing - Acquisizione di potenziali clienti - Appunti relativi al caso - Azioni innescate da eventi - CRM - Comunicazione multi-canale - Contatti condivisi - Controllo degli orari di lavoro - Creazione di report/analisi - Database clienti - Distribuzione di potenziali clienti - Firma elettronica - For Financial Institutions - Gestione contatti - Gestione dei clienti - Gestione dei conflitti - Gestione dei team - Gestione del flusso di lavoro - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione delle attività - Gestione delle attività di vendita - Gestione delle comunicazioni - Gestione di contenziosi - Gestione di documenti - Gestione di potenziali clienti - Gestione donatori - Gestione elenco chiamate - Importazione/Esportazione di dati - Lead Nurturing - Mappe termiche - Modelli di e-mail - Monitoraggio clienti - Monitoraggio del comportamento - Parametri prestazionali - Per il settore assicurativo - Per team commerciali/organizzazioni - Programmazione - Programmazione appuntamenti - Quadro della attività - Real-Time Notifications - Relazioni sulle vendite - Ricerca/Filtro - Segmentazione della clientela potenziale - Sistema di calendari e promemoria - Strumenti collaborativi - Test con il metodo della suddivisione - Third-Party Integrations - Tracciamento dei click - Trascinamento della selezione (Drag & Drop) ... e altre 28 funzionalità ## Integrazioni (20 in totale) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... e altre 5 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) ## Categorie correlate - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) - [Software CRM per costruzioni](https://www.capterra.it/directory/30657/construction-crm/software) - [Software CRM per non profit](https://www.capterra.it/directory/31515/nonprofit-crm/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 5. [EngageBay CRM](https://www.capterra.it/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Recensioni ### "Great customer relationship management system" — 4.0/5 > **Becky** | *20 novembre 2023* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently. > > **Inconvenienti**: The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable. > > Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations. ----- ### "An Excellent All-In-One CRM and EDM Platform" — 5.0/5 > **Duncan** | *9 agosto 2023* | Marketing e pubblicità | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing. > > **Inconvenienti**: As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 agosto 2023* | Macchinari | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Inconvenienti**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Best high end software for sales manager and their team working in startups" — 4.0/5 > **Devyani** | *28 marzo 2022* | Servizi bancari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns. > > **Inconvenienti**: I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again. > > There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing \& sales department. ----- ### "Best Features of Freshsales CRM" — 5.0/5 > **Yogesh** | *10 ottobre 2022* | Ricerca | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Phone system \& O365 Email Integration \& reporting features. > > **Inconvenienti**: Unable to configure Phone system in other VOIP Devices like IP Phone \& Polycom Conference Devices. Linking of Deals with Emails > > Global Compliance requirement as such that of GDPR \& Other relevant regulation with regards to DATA Management \& security. ----- Pagina: 1/26\ Avanti: [Pagina successiva](https://www.capterra.it/software/155563/freshsales?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/155563/freshsales) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati