--- description: Scopri le funzionalità di Intelligent Service Management, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intelligent Service Management - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software ITSM](/directory/30676/itsm/software) > [Intelligent Service Management](/software/156351/cloud-service-management) # Intelligent Service Management Canonical: https://www.capterra.it/software/156351/cloud-service-management Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/156351/cloud-service-management?page=2) > Intelligent Service Management è una suite di gestione dei servizi robusta e completa, supportata da Luma, l'agente di supporto virtuale dotato di IA. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 24 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Intelligent Service Management? MSP, istruzione superiore, sanità, settore pubblico, startup. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 24 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: ServiceAide - **Area geografica**: San Jose, USA - **Anno di fondazione**: 2016 ## Contesto commerciale - **Prezzo di partenza**: 50,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Canada, Irlanda, Nuova Zelanda, Regno Unito, Stati Uniti ## Funzionalità - Alerts/Escalation - Avvisi/Notifiche - Catalogo dei servizi - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Flusso di lavoro per le valutazioni - Gestione dei biglietti - Gestione dei problemi - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della knowledge base - Gestione delle conoscenze - Gestione delle modifiche - Instradamento automatico - Monitoraggio dei cespiti - Pianificazione delle modifiche - Portale self-service - Quadro della attività - Rendicontazione e analisi statistiche ## Integrazioni (2 in totale) - Salesforce Sales Cloud - Zapier ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) ## Categorie correlate - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) - [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software) - [Software per digitalizzazione](https://www.capterra.it/directory/30958/change-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Alternative 1. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (687 reviews) 2. [BOSSDesk](https://www.capterra.it/software/144825/boss-solutions) — 4.6/5 (139 reviews) 3. [ChangeGear](https://www.capterra.it/software/146239/changegear-itsm) — 4.0/5 (51 reviews) 4. [Alloy Navigator](https://www.capterra.it/software/108129/alloy-navigator) — 4.5/5 (64 reviews) 5. [Virima](https://www.capterra.it/software/178220/virima) — 4.6/5 (15 reviews) ## Recensioni ### "It's been a great partnership. We've been using it for almost 3 years." — 5.0/5 > **Leonardo** | *4 ottobre 2017* | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I really like what I get as an administrator. Everything is conected, and simple to configure. The self-service portal and it's features is also amazing. > > **Inconvenienti**: The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. > > The ITSM is really structured now. It's the most importante thing. ----- ### "Amazing customer experience\!" — 5.0/5 > **Ryan** | *18 marzo 2021* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed. > > **Inconvenienti**: Training. Their system is very complex, and requires individuals to have a few hours to sit down and learn it. Though this is what I like least, it is also a very important asset to have with this product so we do appreciate SI helping us out so much. > > Incredible customer service, precise vehicle maintenance management. ----- ### "Service Management solution that will determine how you run your Service Management" — 3.0/5 > **Utente Verificato** | *26 febbraio 2018* | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: If you lack leadership in the IT Service Management area and are looking for a solution that will instill discipline (and you are comfortable with outsourcing those choices to a software vendor) then this solution has a lot to offer you. It imposes a way of approaching service management and if you need that outside imposition it'll do a world of good for you. It does have an increasingly modern look a feel (since being set free from CA Technologies). Uptime has also improved through a migration to AWS. > > A great solution for an organization that is willing to accept the vendors view of ITSM, not appropriate if your organization has mature IT but a great solution for a small company without that already. ----- ### "Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm\!" — 5.0/5 > **Nikhil** | *11 settembre 2017* | Computer e sicurezza della rete | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths of approvals to be taken depending upon the nature of request was an added advantage. The backend update cycle is efficient since I've seen multiple update cycles and notifications for new features that are made accessible to us. SLAs could be well defined for the request chains. Creating multiple sub-units within a parent unit is one of the main reasons why we use this product as it solved our ever pressing need to restrict visibility of users and implementers from one department to peek into the stuff of others\! > > **Inconvenienti**: The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database. ----- ### "Great product without the complexity" — 5.0/5 > **Curtis** | *20 gennaio 2017* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Ease of use, vast features, robust workflow engine, product integration API's, low cost. > > **Inconvenienti**: Limited CMDB capability > > We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/156351/cloud-service-management?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/156351/cloud-service-management) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Dati strutturati