Da 18 anni aiutiamo le aziende
a scegliere i migliori software

Cos'è Member Solutions?

Piattaforma di gestione delle membership che consente la registrazione degli eventi attraverso un database online centralizzato.

Chi utilizza Member Solutions?

Soluzione di gestione dei club per le piccole e medie imprese che aiuta con la marketing automation, le prenotazioni online, la pubblicazione delle pianificazioni, l'elaborazione dei pagamenti integrata e altro ancora.

Member Solutions Software - 1
Member Solutions Software - 2
Member Solutions Software - 3
Member Solutions Software - 4

Hai dubbi su Member Solutions? Confrontalo con un'alternativa popolare

Member Solutions

Member Solutions

4,0 (72)
99,00 USD
mese
Versione gratuita
Prova gratuita
56
1
4,0 (72)
3,7 (72)
4,3 (72)
VS.
Prezzo di partenza
Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
Rapporto qualità-prezzo
Servizio clienti
120,00 €
mese
Versione gratuita
Prova gratuita
100
13
4,2 (241)
4,1 (241)
4,6 (241)
Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

Altre alternative interessanti a Member Solutions

bsport
Funzionalità più votate
For Yoga/Pilates Studios
Gestione di corsi
Prenotazioni online
GymMaster
Funzionalità più votate
Banca dati di iscritti
Elaborazione di pagamenti
Rinnovo delle iscrizioni
Vagaro
Funzionalità più votate
Accesso da dispositivi mobili
Confirmations/Reminders
Prenotazioni online
TeamUp
Funzionalità più votate
Elaborazione di pagamenti
Gestione di corsi
Prenotazioni online
Exercise.com
Funzionalità più votate
App per dispositivi mobili
Elaborazione di pagamenti
Pagamento elettronico
WellnessLiving
Funzionalità più votate
Gestione appuntamenti
Gestione delle prenotazioni
Prenotazioni online
RhinoFit
Funzionalità più votate
Accesso da dispositivi mobili
Fatturazione e contabilizzazione
Gestione delle iscrizioni
ABC Glofox
Funzionalità più votate
Banca dati di iscritti
Elaborazione di pagamenti
Prenotazioni online
Zen Planner
Funzionalità più votate
Banca dati di iscritti
Elaborazione di pagamenti
Gestione delle quote

Recensioni su Member Solutions

Punteggio medio

Nel complesso
4,0
Facilità d'uso
4,0
Servizio clienti
4,3
Caratteristiche
3,6
Rapporto qualità-prezzo
3,7

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
57%
4
13%
3
13%
2
6%
1
13%
Lauren
Lauren
Program Director (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Software can be challenging and lacking functionality, but customer support is always helpful.

3,0 7 anni fa

Aspetti positivi:

The task and alert system for tracking what needs to happen next to follow up with a lead or member is incredibly useful, as well as the associated "Contact log" that lets you see all of the correspondence you and other employees have recorded with a lead. Different businesses will find different levels of success with using it's various reports and features based on how they initially set up the software and what kind of check-in system they use.

Aspetti negativi:

Sometimes does not communicate properly with MS billing side so that discrepancies appear once in a while. Small functionality bugs, like not being able to set a class or event to repeating forever, create annoyances and problems. Customer service can help with work arounds. Web Widgets are useful, but lead capture widget is very constrained to specific inputs.

Risposta di Jonas Software

7 anni fa

Lauren, thank you for sharing your feedback. We're so glad to hear that we've helped you with tracking tasks and communications to both leads and members. We are currently working to enhance billing synchronization. In the meantime, please contact to our support team with any issues or concerns. We'd like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or [email protected]. - The Member Solutions Team

Gary
Owner (USA)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Member Solutions will free you up to do what you love to do - teaching martial arts.

5,0 10 anni fa

Commenti: Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them.
If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ' it's worth every cent.
I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe's mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can't put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients.
Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome!
If you're considering handling billing on your own ' don't. If you considering another billing service ' don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

Risposta di Jonas Software

9 anni fa

Gary, it is great to hear from a satisfied client of 19 years. At Member Solutions, we take pride in developing and maintaining Long Term Relationships with our clients. Thank you for such an in depth review of Member Solutions, and know that we appreciate your business. I look forward to many more years of success. - Joe Galea - Senior Vice President Client Relations

Alec
Regional Supervisor (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Once an innovator, but no more.

3,0 mese scorso Nuova

Commenti: I've been a part of companies using Member Solutions since 2000. I've worked with the founders and their successors over the years, both as a billing service and a software user. I even beta tested previous iterations of their MMS software, and the subsequently acquired MyVolo. MyVolo is much more user friendly but there are still way too many clicks to navigate any function. When I opened my own business, they wanted me to use their system but I actively avoided it because there were better software options available and it's even more plentiful today. The largest complaint about Member Solutions is kind of a Catch-22. They promote their full-service billing option as a way to ensure collection of payments from clients occur on time, and they do all the work to make sure that happens. But, they become a collection agency on your behalf and no matter how you shape it, customers always gripe about the customer experience which then reflects poorly on the business. To the point that people post bad online reviews citing the poor communication experience with billing. I get it, from both sides, but the results aren't worth the expense (which is rather high as well).

Aspetti positivi:

Full service billing offers peace of mind that recurring payments will be collected

Aspetti negativi:

Software and services are limited and dated. It was a good option when there were less options; compared to systems that are now available, it feels obsolete.

Jacki
Enrollment/Program Director (USA)
Sport, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Super easy to use, and when it's not, just call someone! Everyone is great help!

5,0 7 anni fa

Commenti: I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

Aspetti positivi:

I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

Aspetti negativi:

The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

Risposta di Jonas Software

7 anni fa

Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

Derrek
Owner, Chief Instructor (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I'm using all of their services to help grow my business

5,0 8 anni fa

Commenti: I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money. And so I found Member Solutions, and I’ve been a client of theirs since then. They’ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them.

Since using them for a while for the billing, I’ve now started to use myVolo front-desk software. That’s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It’s so much more efficient.

And most recently I’ve started using the Event Manager software as well. I like how simple it is, and it’s enabled me to actually run more seminars just because it’s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before.

Thank you Member Solutions. I’m very happy to be a client and appreciate you helping me grow my business.

catherine
manager (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Non business-centric, shop elsewhere

1,0 5 anni fa

Commenti: Member Solutions knows they lack programming. When you call to discuss a software bug with them, they give you a work around patch up instead of correcting the problem. The patch ups then cause future issues.

Aspetti positivi:

There is not much to like about this program. I guess I would say the ease of looking up a customer is the only positive I can come up with.

Aspetti negativi:

Too many to list, but here's a few: it does not help you collect money, nor does it steer toward income driven sales. It tries a credit card once and then won't retry unless you do each individual card. If a customer is set up for auto pay on credit card, their payment still defaults to cash when you attempt to pay if card was declined. No system for retrying all failed cards. Take an overpayment and it does not apply to next outstanding invoice, it just overpays a single invoice. Payments/Invoices are difficult to track because they are all labeled the same date regardless of when the customer pays. Reports are lacking. Members can sign up and have active accounts without having a gym membership! I do not recommend this software, it has many "bugs". Very poorly programmed.

Risposta di Jonas Software

5 anni fa

Catherine, thank you for sharing your feedback on our payment-related features. I'm happy to share that we recently released some enhancements to the way the software handles invoices that you may be interested in. In addition, we do offer a simple add-on service to help with payment collection for declined credit cards and delinquent accounts. I'd be happy to tell you more about both of these features to see if they might be a good fit for your business. Please contact us at 877.600.3811 or [email protected] to schedule a convenient time to chat. The Member Solutions Team

Mishel
Accounts Manager (USA)
, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

WORST COMPANY EVER!

1,0 8 anni fa

Commenti: The experience with Member Solutions has been a colossal waste of time, money (we lost about $30,000 because of them), and energy. The customer service is horrendous. There is a disconnect between their two companies and whenever there was an issue each would blame the other. I could give countless examples of their incompetence. (PLEASE SEE CONS SECTION).

Aspetti positivi:

None, stay away from this company.

Aspetti negativi:

-Terrible communication and customer-service. Tyler is on top of that list. He is rude and condescending and never tried to actually help. He would give us the run-around and sometimes outright refuse to help. -They charge your customers late fees on paying their bill but THEY KEEP THE MONEY FOR YOUR SERVICE. -They will not waive late fees unless manually told for each person. -When we would ask them to refund ridiculous late fees that WE DON'T CHARGE AND THEY KEEP, they would tell us they can refund the late fee but then WE WOULD BE CHARGED that fee. -Faulty software which made no logical sense and looks like it's from about 1998. -They don't contact people who are late on paying with their "full service billing." We have lost roughly $30,000 of uncollected dues because they just didn't contact people. -They wouldn't properly freeze or cancel accounts. -They would consistently double charge members. -They would consistently NOT CHARGE MEMBERS. Months of payments would just be skipped for no apparent reason.

Ryan
President/CEO (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

MSI claimed a verbal inquiry to cancellation was a binding agreement under their harsh terms.

2,0 2 anni fa

Commenti: They touch your money which is pointless because the tech exists to get paid directly with other services. They will treat you like garbage if you mention cancelling. They will hold onto exorbitant amounts of your money if you attempt to cancel early. If you wind down your service to avoid this they will claim your verbal inquiry into quitting constitutes a signed agreement to quit under their ridiculous terms and then hold your money anyways.

Aspetti positivi:

The best part of their software is the help button so you can talk to an employee every time their cumbersome software does something other than what you wanted.

Aspetti negativi:

For simple tasks like changing a customer payment method you will need to dig through many pages to select the same option multiple times. If you forget one step your changes won't happen and you will have unhappy customers.

Poul
President
, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

downward spiral experience

2,0 7 anni fa

Commenti: Stay away, not as advertised. It's going to be a money pit for your business

Aspetti positivi:

In 2011 this was a Canadian run business and everything worked. The attractive calendar system and staff payroll system works.

Aspetti negativi:

Over the past two years especially since September 2016 the reporting on the software has not been working. Importantly the physical reports which are important for any business owner to understand their actualized income as well as their deferred revenue. None of these reports work, and the support staff keeps apologizing but they do not have a timeline or solution to make it work. Plus items which clients are pre-purchased for disappear, or not remove from their inventory, which is a financial havoc in a poor customer service solution. My business has to give thousands of dollars and I am not exaggerating, in compensation to clients for sessions which have disappeared from the my Volo member Solutions. Stay away from the software's absolute garbage.

Nicholas
President, Owner-Operator, & Chief Instructor (USA)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great

5,0 3 anni fa

Commenti: They always go above and beyond to make sure my business needs are met. My Customers have never complained about them in over 10 years. The Staff is very knowledgeable and personable, and they always try to help find a solution to any issues or problems.

Aspetti positivi:

The Billing and Payment Processing is awesome. Member Solutions takes care of all of it so that I can focus on teaching classes.

Aspetti negativi:

The MSI Portal is sometimes challenging to enter new Billing Agreements. The Form hasn't changed in 10 years, and processing the initial down payments sometimes takes too long.

Paul
Owner (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I have been with Member Solutions for 15 years and my experience with them has been amazing.

5,0 7 anni fa

Aspetti positivi:

I like the ease / user friendliness about the software. It is very easy to navigate around to check reports etc. Love the customer care reps that come with it as well. Everyone is very nice and super helpful at Member Solutions. Great team and software!! Member Solutions is always trying to improve and evolve with the times.

Aspetti negativi:

I really like the software and have really nothing to criticize. But if I had to pick something then I would say that I would like the ability to freeze and unfreeze accounts, but calling in or writing a web note is not a problem so it is not of huge concern at al.

Risposta di Jonas Software

7 anni fa

Paul, it is great to hear from a satisfied client of 15 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with excellent customer service and user friendly products for many years to come. ¿ The Member Solutions Team

Jeffrey
Owner (USA)
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I could not run my business without Membership Manager from Member Solutions.

5,0 8 anni fa

Commenti: The software is easy to use. It does scheduling, emails, one-time payments, recurring payments and Member Solutions follows up with my delinquent account. I cannot say enough great things about this software and the company

Aspetti positivi:

The software is easy to use. I am not very technical when it comes to computers and the software makes it easy for me to schedule and take one-time and recurring payments. The best part is that they call my delinquent customers for me! I have not made a delinquency call in 6 years as they do it for me. I am now thinking about getting a merchant account through Member Solutions as well to take one-time payments.

Risposta di Jonas Software

7 anni fa

Jeff, thank you for your kind words and recommendation. We're so glad to hear that our software has had a positive impact on your business. We recommend our preferred partner for merchant processing, Constellation Payments, to handle your one-time payments. Please contact us at 888.277.4409 with questions.

Nick
Owner (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Wonderful, we haven't had any problems with the program or staff

5,0 7 anni fa

Aspetti positivi:

Searching and checking in for families is very easy. The staff is always a pleasure to speak with, very knowledgeable and patient when it comes to explaining things and answering questions for training and every day needs.

Aspetti negativi:

We would love to have all of the information listed on one page instead of clicking into different categories. Financial reports should include ALL payments for the month, instead of not including future payments, and not including accounts that have gone from active to paid.

Risposta di Jonas Software

7 anni fa

Hi, Nick. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped simplify your day-to-day. We'd like to learn more about your thoughts on our financial reports. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team

Catherine
GM (USA)
Medicina alternativa, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Terrible software riddled w/glitches, patch fixes cause new issues, loss of biz income, DO NOT BUY!

1,0 8 anni fa

Commenti: None. I would never recommend this program to anyone, it's terrible and I'm not sure why it is still on the market.

Aspetti negativi:

Everything is a con in this software. Don't make the same error I did buy this junk. Currently, I'm shopping to migrate everything to a new software program.There is nothing positive to say about this program. I've lost money, clients, valuable time, customer leads, income, the list goes on. Absolutely awful.

Risposta di Jonas Software

7 anni fa

Catherine, thank you for sharing your feedback. We're committed to providing the best possible solution for your business and we value your input. We continuously invest in software enhancements that will improve the experience for you and all our clients. We encourage you to share additional feedback with us directly at 877.600.3811. ¿ The Member Solutions Team

Frank
Academy Director (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Overall, MSI programming is good. I have tried using other services and I am still very happy.

5,0 7 anni fa

Aspetti positivi:

MSI is extremely user friendly with logical programming and top-notch customer service. The administrative reports are also easy to navigate and full of essential details. I particularly like the new collection service (first data credit) that has been integrated a few years back.

Aspetti negativi:

There is no independent frozen list in the report section, so it is extremely hard to accurately calculate monthly revenue totals.

Risposta di Jonas Software

7 anni fa

Frank, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We are grateful for your trust and support. We look forward to continuing to provide top notch customer service for many years to come. ¿ The Member Solutions Team

Nancy
Owner/Administrator (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I have used Member Solutions for over 18 years & have consistently had exemplary service.

5,0 7 anni fa

Commenti: I can access every detail of my students' financial situation within my school.

Aspetti positivi:

I love the amount of information I can easily access about every account I have ever had. I am able to see every aspect of each membership, from notes I have entered myself to those made my MSI employees.

Aspetti negativi:

I would like to see the text of the auto dialed messages when MSI contacts my students or account holders.

Risposta di Jonas Software

7 anni fa

Nancy, it is great to hear from a satisfied client of over 18 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide easily accessible account information to you for many years to come. ¿ The Member Solutions Team

Courtney
Operations Manager (Canada)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I find it frustrating how many things cant be tailored or edited in a way that would better serve us

4,0 7 anni fa

Aspetti positivi:

The customer service- they are always so quick to respond. The chat function makes life super easy! Reps are awesome.

Aspetti negativi:

Invoicing has many limitations. Can't edit or go back once an invoice is created. Software seems to have random glitches with invoicing. It will show that it's processed and then the next day it will go back to being owing, etc.

Risposta di Jonas Software

7 anni fa

Courtney, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you with excellent customer service. If you have any questions regarding editing and processing invoices please contact our support team at 877.600.3811, as we have a very recent release with enhancements to these areas. Thank you for your partnership. -- The Member Solutions Team

Alex
Head Instructor (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Member Solutions is an excellent platform that's easy for our staff to learn and our members to use!

5,0 8 anni fa

Commenti: Simple reliable month billing. Good support, and a pleasant experience for our members.

Aspetti positivi:

I appreciate how easy it is to see the information I need access to the most. The search functions are intuitive and easy to learn, and entering new contracts is straightforward and easy to confirm.

Aspetti negativi:

I have not been able to get much functionality out of the majority of the more complex financial reports.

Risposta di Jonas Software

7 anni fa

Alex, thank you for sharing your feedback. We're grateful for the opportunity to provide reliable, easy-to-use solutions for you and your business. If you have a question regarding financial reports, please contact our client services team at 888.277.4407. Thank you for your partnership. -- The Member Solutions Team

Raquel
Owner (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Decent but needs more options

4,0 7 anni fa

Aspetti positivi:

Ease of low maintenance with ppl being able to book and pay all at once. It is easy to log on most of the time

Aspetti negativi:

You only have the option to cxl a class directly before the class or 24 hours prior. It is a HUGE disatifier

Risposta di Jonas Software

7 anni fa

Hi, Raquel. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped keep your bookings low maintenance. I have submitted your thoughts on allowing an hourly designation to booking cancellations, for future development consideration. If there¿s any additional information required, a Support Representative will reach out to you. Thank you for your business and partnership. -- The Member Solutions Team

OBrien
program director/ head instructor (USA)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

once I was used to the program it was great

5,0 7 anni fa

Aspetti positivi:

the task reminders help me schedule my days and follow up with clients as well as potential clients

Aspetti negativi:

some things should auto link into accounts and onto the contracts to make it easier to see progress from prospect to member

Risposta di Jonas Software

7 anni fa

Hi, O'Brien, Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped you and your staff keep track of your daily tasks. Also, we appreciate your thoughts on enhancing the tracking of a member's life cycle. I have passed this along for future development consideration. We will contact you if more information is required. Thank you for your business and partnership. -- The Member Solutions Team

Thomas
Owner
Ha utilizzato il software per: Non specificato
Fonte della recensione

Quarterly Review - Feb 2013

3,0 12 anni fa

Commenti: I'm still having difficulty navigating through the software at times trying to resolve problems that I most likely created learning the system. I'm happy with the system, but still learning my way in the process.

Aspetti positivi:

Customer support (on-line chat but more specifically via telephone) has been outstanding. The software system is certainly fully functional for maintaining staff schedules and processing account payments.

Aspetti negativi:

The software seems designed more for the large, big box fitness clubs, which could make it difficult for small boutique type clubs where staff requirements are more personalized and facilities are more constrained. For someone like me that was not familiar with fitness club software, I found the business software concept difficult to grasp. Initial training was limited to several 30-min webinars where the client spent more time watching the instructor operate the software instead of gaining hands-on experience. There was a level of frustration on the part of the instructor because I had difficulty understand the overall concept of terms and processes. Introductory training was rudimentary at best and did not help much in terms of learning how the total system was designed to be used. Jeff D in customer support has taught me more in during telephone support calls and guided me through the system to correct a number of problems I had. Can't say enough about his terrific help!

David
USA
Ha utilizzato il software per: Non specificato
Fonte della recensione

28 years in this industry and MSI is the best service I have ever used

5,0 9 anni fa

Commenti: I began teaching martial arts in 1988. Over the years I have used literally every single "ABC" organization for billing in this industry, and several outside the martial arts industry. Every single one left me with a bad taste in my mouth, but I assumed that there was no real option. In 2009 I was reorganized my business. On the advice of a brilliant mind in this industry, Michael Parrella, I gave MSI a call. Honestly, I would not have done it if it wasn't for who was recommending them. To say I was shocked would be an understatement. I have used them ever since that day. To put this in perspective, as my business grew I began sighing between 60 and 75 contracts per month. I was a small, low tech school learning how to suddenly handle "success". MSI has always been there for me. And the service has been incredibly reliable. An easy to use web site and excellent support staff. Not just efficient but friendly. And finally, when I had a medical emergency in my family, MSI was there for me. I don't think , wait let me say I KNOW, no company would have been there for me that way. I can not adequately convey how happy I have been and strongly recommend MSI to anyone in our industry

Risposta di Jonas Software

9 anni fa

Thank you, David. We appreciate your kind words and recommendation. We are always happy to help our clients whenever or wherever they need us. We look forward to our continued partnership and we are grateful for the opportunity to serve you and your business. - Margo Stauffer, Director of Customer Service

Kelly
Owner (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Volo

5,0 7 anni fa

Aspetti positivi:

The software is very easy to use. It has all the info needed to help me run my small business

Aspetti negativi:

No real problems with the software. Every once in a while there are small problems but the staff always fixes it as soon as they can. There online chat people are great.

Risposta di Jonas Software

5 anni fa

Kelly, thank you for your kind words and recommendation! We're so glad you find the software easy-to-use and that it helps you run your business more efficiently. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership. -- The Member Solutions Team

Della
GM (Canada)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

works well

4,0 7 anni fa

Aspetti positivi:

easy tracking of client appointments, easy to tell when a client owes money. Easy for payroll and scheduling of multiple appointment types

Aspetti negativi:

unable to upload documents to email out, unable to search via questions, hard to customise to our specific needs

Risposta di Jonas Software

7 anni fa

Della, thank you for sharing your feedback. We¿re grateful for the opportunity to provide easy tracking for appointments and finances to you and your business. If you have a question regarding customizations, please contact our support team at 877.600.3811. Thank you for your partnership. -- The Member Solutions Team

Patrick
Operations Manager (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It's been a tremendous experience with this company!! They're anazing

5,0 7 anni fa

Aspetti positivi:

The customer service is outstanding!! All are the absolute best at what they do!! It's always a pleasure dealing with them and for all their help :))

Aspetti negativi:

That we didn't switch back to them sooner!! We had used their software previously at another facility and loved it.

Risposta di Jonas Software

7 anni fa

Patrick, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business again. We look forward to our continued partnership.