--- description: Scopri le funzionalità di Gladly, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gladly - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [Gladly](/software/156723/gladly) # Gladly Canonical: https://www.capterra.it/software/156723/gladly Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/156723/gladly?page=2) > Gladly è una piattaforma per il servizio clienti radicalmente personale che mette le persone al centro di un'unica conversazione con clienti che durano una vita. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 139 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Gladly? L'azienda produttrice collabora con PMI e grandi aziende del segmento B2C in settori quali vendita al dettaglio, e-commerce, viaggi e ospitalità e contact center per consentire loro di stare al passo con le esigenze del cliente odierno. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 139 Recensioni | | Facilità d'uso | 4.9/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Gladly Software - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Botswana, Canada, Danimarca, Emirati Arabi Uniti, Figi, Finlandia, Ghana, Irlanda, Islanda, Israele, Kenya, Malaysia, Malta, Namibia, Nigeria, Norvegia, Nuova Zelanda, Papua Nuova Guinea, Qatar e altri 9 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Analisi di testo - Assistenza clienti - Autoresponders - Branding personalizzabile - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Dashboard - Database clienti - Definizione degli script di chiamata - Elaborazione del linguaggio naturale - Gestione dei contenuti - Gestione dei feedback - Gestione dei modelli - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle code - Gestione di call center - Gestione di feedback negativi - IA/Machine learning - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Live Chat - Macro/Modelli di risposte - Messaggio vocale - Monitoraggio delle chiamate - Personalizzazione - Portale self-service - Raccolta dati multi-canale - Registrazione delle chiamate - Registrazione delle chiamate - Rilevamento di problemi - Risposte automatizzate - Smistamento automatico delle chiamate - Sondaggi e feedback - Storico delle trascrizioni/chat - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento ... e altre 3 funzionalità ## Integrazioni (43 in totale) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif ... e altre 28 integrazioni ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software Voip](https://www.capterra.it/directory/30940/voip/software) - [Software per chatbot](https://www.capterra.it/directory/32448/chatbot/software) - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18769 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1755 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1716 reviews) ## Recensioni ### "Admin for over 6 Years, incredibly happy" — 5.0/5 > **Benjamin** | *2 novembre 2025* | Beni di consumo | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's a wonderful CX platform. We handle oall of our volume via Gladly. A lot of out of the box featuresand we also use their AI products. > > **Inconvenienti**: Not much, overall really happy with the platform. I would never say no to a decrease in pricing even though I think the pricing is fair based on the market. > > Overall, incredibly positive. We have used them for years, and it is a great platform. I have continued to renew with them. When you are a D2C eCommerce brand I would highly recommend. ----- ### "Gets the job done with great support" — 4.0/5 > **Kelly** | *8 ottobre 2025* | Servizi ai consumatori | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Gladly has continued to make our work lives significantly more efficient and organized. Now, every type of communication with a client is consolidated in one place, which has streamlined our workflow. We are able to run reports based on Topics and other factors, giving us valuable insights. The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times. Before Gladly, we had nothing comparable, so this has been a major improvement for us. All of this still holds true\! > > **Inconvenienti**: There are a few challenges with the reports that I wish were addressed to make them easier to read. For instance, the Task Export report does not provide a straightforward way to filter the data. I often find myself copying and pasting this report into an Excel sheet just to extract the information I need. Ideally, I would prefer to have all the necessary details included in a single report, with the option to have it automatically emailed to me on a regular basis. We've also encountered some technical issues with the rules, which haven't worked out for us so far. However, I want to emphasize that the support team is PHENOMENAL. Despite these difficulties, they are always very responsive and do their best to assist us. > > Overall, there were cons, but the pros did outweigh them. Now, we can direct conversations to team members who are actually available, instead of those who are already occupied, such as being on another call. As a result, we no longer miss calls, or if we do, we know exactly who we need to follow up with. This improvement has helped us provide better customer service and respond to clients more promptly. While I have mentioned that the reports occasionally present some challenges, they still offer valuable insights that we would not have otherwise. ----- ### "GLADLY THE BEST TOOL FOR CUSTOMER SERVICE" — 5.0/5 > **Manuel** | *2 aprile 2026* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is a very use full tool to handle call, emails, and SMS, to bring the best help for our customers. > > **Inconvenienti**: it should have more editing options for text on emails. but that is all is missing it is very complete. > > Great\! Its interface is very userfriendly, and oraganized. I would totally recommend t o take interactions. ----- ### "Review" — 3.0/5 > **Taylor** | *17 agosto 2022* | Beni di consumo | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Gladly is pretty reliable and easy to use > > **Inconvenienti**: The ringtone of calls is horrible. Should be customizable > > 6 out of 10 ----- ### "Happy Gladly Customer" — 4.0/5 > **Stephanie** | *17 febbraio 2026* | Beni di consumo | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: One of the most favorable aspects has been its exceptional ease of use. The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity. The conversation-based structure—rather than a traditional ticketing model—has been a standout advantage. This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread. As a result, we’re able to deliver faster, more personalized support while ensuring nothing gets lost in transition. > > **Inconvenienti**: The reporting structure feels too segmented, requiring users to pull information from multiple areas rather than having access to a holistic, consolidated data view. Because most organizations in our industry rely on the same core metrics, having a pre‑built, unified dashboard that brings collective information together would be extremely valuable. A centralized reporting experience would reduce manual work, improve efficiency, and provide a clearer picture for decision‑making. > > Gladly continues to support our commitment to elevating the customer experience, and the team has expressed strong appreciation for the platform’s thoughtful design and streamlined functionality. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/156723/gladly?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/156723/gladly) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati