Gladly
Cos'è Gladly?
Gladly è una piattaforma di servizio clienti radicalmente personale. A differenza delle piattaforme di servizio clienti legacy, incentrate sui casi, Gladly è progettato per mettere le persone al centro, consentendo una singola conversazione con il cliente per tutta la vita, dalla voce alla messaggistica moderna. Gladly serve alcune delle aziende di consumo più innovative come JetBlue, JOANN e TUMI per offrire esperienze clienti eccezionali e rendere il servizio clienti un vantaggio competitivo.
Chi utilizza Gladly?
L'azienda produttrice collabora con PMI e grandi aziende del segmento B2C in settori quali vendita al dettaglio, e-commerce, viaggi e ospitalità e contact center per consentire loro di stare al passo con le esigenze del cliente odierno.
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Gladly
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Recensioni su Gladly
Drew
Gladly - You'll be glad you did!
Commenti: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Aspetti positivi:
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
Aspetti negativi:
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Benny
Alternative considerate:
Would not use any other Platform
Commenti: Great! This helps us be more efficient and put our customers first.
Aspetti positivi:
It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.
Aspetti negativi:
Not anything I would call out. I have been an Admin for years across two companies and have no complaints.
Taylor
Review
Commenti: 6 out of 10
Aspetti positivi:
Gladly is pretty reliable and easy to use
Aspetti negativi:
The ringtone of calls is horrible. Should be customizable
Alexis
Gladly review
Commenti: Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.
Aspetti positivi:
I enjoy how easy it is to help clients using all available contact channels through phones, chat and emails and how useful it is to have everything in one place. You don't need to look through a lot of previous tickets in other areas to solve each client's problem because everything is so conveniently situated.
Aspetti negativi:
Nothing that I can think of, as the tool has been wonderful thus far in all respects.
Kenjie
Very useful and convenient
Commenti: The experience I had with Gladly, is beyond extraordinary. The application is very helpful overall and it made the work easier 10x folds.
Aspetti positivi:
The feature that I think is the most impactful is how all transcripts can be found for every single member of our company. It integrates all conversations from chat, calls, and emails in one process where it is accessible for the next user that will encounter the member.
Aspetti negativi:
The thing that it needs to improve would be applying the correction that came from Grammarly, so far this is the biggest issue we currently face. Since the correction made by Grammarly will not automatically fix on the chat box of Gladly.
