--- description: Scopri le funzionalità di Dialfire, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialfire - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Dialfire](/software/156848/dialfire) # Dialfire Canonical: https://www.capterra.it/software/156848/dialfire Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/156848/dialfire?page=2) > Software nel cloud per call center con chiamate in uscita, completo e di facile utilizzo, con molte funzionalità avanzate, ma nessun costo di installazione né commissione mensile per agenti. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 26 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Dialfire? Privati o aziende con un numero qualsiasi di agenti, che sono alla ricerca di un efficiente e solido software per call center con chiamate in uscita, altamente personalizzabile e adattabile alle loro esigenze. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 26 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: cloud IT Services - **Area geografica**: Dresden, Germania - **Anno di fondazione**: 2010 ## Contesto commerciale - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: francese, inglese, portoghese, spagnolo, tedesco - **Paesi disponibili**: Albania, Algeria, Andorra, Argentina, Australia, Austria, Belgio, Bielorussia, Bolivia, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia, Cile, Cipro, Città del Vaticano, Colombia, Costa Rica, Croazia e altri 66 ## Funzionalità - CRM - Call Center Inbound - Call Center Outbound - Chatbot - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Connessione telefonica automatica - Creazione di report/analisi - Dashboard - Definizione degli script di chiamata - Gestione contatti - Gestione degli elenchi - Gestione della campagna - Gestione delle code - Gestione delle pipeline - Gestione di call center - Gestione di potenziali clienti - ID chiamante - IVR - Importazione/Esportazione di dati - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Lead Nurturing - Lead Qualification - Messaggio vocale - Monitoraggio delle chiamate - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Rendicontazione e analisi statistiche - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Third-Party Integrations - Tracciamento delle interazioni - Trascrizione delle chiamate - Trasferimento delle chiamate - VoIP ## Integrazioni (10 in totale) - Dynamics 365 Sales - Firmao CRM - Freshsales - HubSpot CRM - MS Dynamics - Pipedrive - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per la selezione predittiva dei numeri di telefono](https://www.capterra.it/directory/30597/predictive-dialer/software) - [Programmi per registrare le chiamate](https://www.capterra.it/directory/30533/call-recording/software) - [Software per contact center](https://www.capterra.it/directory/32035/contact-center/software) - [Software di lead generation](https://www.capterra.it/directory/30963/lead-generation/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (324 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (681 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (916 reviews) ## Recensioni ### "Powerful and support is very helpful to setup." — 5.0/5 > **Jacob** | *7 gennaio 2019* | Servizi ai consumatori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Features, ease, and support... it does everything we would need and more. > > **Inconvenienti**: There is a learning curve... but it is a powerful software to learn. > > Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent. ----- ### "Outstanding Efficiency with Dialfire" — 5.0/5 > **Zeynel** | *31 dicembre 2022* | Produzione di media | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues. > > **Inconvenienti**: One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky. > > Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns. ----- ### "Sr Sales Operations Manager" — 4.0/5 > **Marc** | *12 novembre 2025* | Assicurazioni | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. > > **Inconvenienti**: Dialfire has so many hidden features that I really wish were documented\! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. > > Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. ----- ### "Remotodojo on Dialfire" — 4.0/5 > **Cliff Ian** | *18 agosto 2022* | Esternalizzazione/Delocalizzazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money. > > **Inconvenienti**: There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker. > > It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money. ----- ### "A stable, growing and functional with a great support\!" — 4.0/5 > **Luca** | *1 febbraio 2022* | Assicurazioni | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Dialfire can be used very flexibly and individually. It allows automation to connect your own processes. > > **Inconvenienti**: The administrator should be given more options here. The documentation should be developed a little further and made more understandable. > > Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee \[SENSITIVE CONTENT\] . \[SENSITIVE CONTENT\] thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/156848/dialfire?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/156848/dialfire) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati