Lead Forensics

Intuitive and Robust Platform

Commenti: Our team's overall experience with the Lead Forensics platform and team continues to be exceptional.

Aspetti positivi:

The platform is so easy to configure and use!

Aspetti negativi:

There are truly no dislikes. On occasion it takes an extra moment for the dashboard to load. It's not significant.

Excellent software for marketing teams

Aspetti positivi:

1. All the data available for viewing companies that visit our site 2. How easy it is to import contacts from the company to our CRM 3. The attentive onboarding process to help me understand how best to use the software 4. My amazing [sensitive content hidden] and the [sensitive content hidden] who are both exceptionally kind, knowledgeable, and motivated to help me get the most out of Lead Forensics!

Aspetti negativi:

I would like an additional filter on location that allows me to pinpoint a specific state within the country I'm looking for. It is pricy, but considering the value I get out of it and the ROI from being able to target very specific people and land a deal, it is worth the cost. It has forced me to level up my email marketing skills so that I can make the most out of the contacts I imported. Overall, I'm very pleased with Lead Forensics.

Not worth the money, run away

Commenti: At the very beginning of my trial (which really isn't a trial), I told them that I just didn't see value in it. They told me 'too bad' you still have to pay the year subscription. It wasn't the message I received when I signed the contract to trial.... so make sure you are 100% onboard before taking the next step. After experiencing all of this, not really sure how they are still in business.

Aspetti positivi:

They do a good job onboarding you and teaching how to leverage it. Very talented sales team that is ready to overcome any objection you might have. The closest related experience to this is like buying a used car. High pressure sales... some people like getting sold that way.

Aspetti negativi:

I didn't like how they trick you into a contract just so you can test drive (get your hands on it) the software before actually buying it. There is really no way of seeing if this thing will actually work unless you commit to a year subscription. And my situation, the leads I was seeing were just registered companies on Google. That doesn't work for us. We are more of a B2C business, which I kept telling the rep So buyer beware if you are wanting leads from actual people. Not going to work for you.I was also oversold on the HubSpot integration. It isn't two-way syncing. You have to upload your HS contacts via text file if you want to see them in this tool. The integration is basically worthless from my point of view.

Love Lead Forensics

Commenti: From day one this has been a great tool for both me as a manager and my staff in searching for new customers and reaching out to them while the lead is "hot"

Aspetti positivi:

It is great to be able to see what customers are visiting your website and where the leads are coming from. This helps you in your marketing approach and searching for new customers.

Aspetti negativi:

Truthfully the change of the platform....I like the "old" look. But over all like it all.

A Beneficial Tool for Sales & Marketing!

Commenti: Overall, our company sees a lot of value in this product and the LF people are tremendous to work with! For those who enjoy seeing and extrapolating data, there is a ton to look at and digest.

Aspetti positivi:

I like that I can see who is visiting our website, what they looked at while there and if they used any of our keywords to find us.

Aspetti negativi:

There are limited searching and sorting criteria that can make info gathering a time-consuming chore.

Effectiveness of Lead Forensics

Commenti: Quick and slick experience the issues we have had, have been sorted quickly and effectively keeping our business development team filled with quality prospects

Aspetti positivi:

Tracking key clients for us to prospect for new accounts

Aspetti negativi:

Nothing I don't like about the set up - very easy to use

Great Software with Exceptional Service

Commenti: Very impressed with the follow up from my rep [sensitive content hidden]. He has been fantastic staying in touch. He ensures that I'm taking advantage of all that is available to me and the best way to use the service.

Aspetti positivi:

The service has helped me identify who is visiting our website. I like using their data base of contacts at the companies hitting our web pages. Good reporting and it's user friendly.

Aspetti negativi:

No issues for me. There is a lot of functionality to be aware of and it takes some time to learn the best way to use it.

Turning website visitors into gold!

Commenti: Since joining in April 2024, we've done well over £1 Million in revenue using Lead Forensics platform. We've found this easy to achieve thanks to the slick, easy-to-use software and helpful support network of account managers and information.

Aspetti positivi:

Lead Forensics does what it says on the tin, seamlessly turning numeric website data into useful and actionable insights about which companies are interested in your products and services.

Aspetti negativi:

Honestly, there's nothing we don't like about Lead Forensics.

A must have in your marketing plan

Commenti: Overall I have no doubt that the whole lead forensics experience has enhanced our growth through organic lead gen

Aspetti positivi:

- Ease of use of the LF Platform - Customer relationship management - The cost relative to the value we receive from leads on our site

Aspetti negativi:

- The contact section could be more user friendly in terms of filter options

Excellent Product

Commenti: It has been really good especially the help/online chat. Best one I have used. Glad you are using actual people to help!

Aspetti positivi:

Easy to use, clear and comprehensive information on who visited our site

Aspetti negativi:

Cant customise some of the columns. Otherwise i cant think of anything else

Pretty Nice Tool to have

Aspetti positivi:

My favorite part about LF is being able to track prospect activity on the website. You can see the parts of the website that people are enjoying overall, and where each prospect spend the majority of their time, which is really helpful in prepping for sales calls, or gauging interest after a sales call/when expecting a signed contract. I can also use utm source trackers in my campaigns and see that prospects are engaging with a particular campaign to hone in on future efforts.

Aspetti negativi:

Not every organization pulls through to LF accurately. Some of the real time reports are false alarms. But the team is really great about staying on top of those and looking into any specific website visits to provide some additional guidance that may be helpful.

Useful team for both Sales and Marketing

Commenti: Very positive, it is used in our business daily across sales and marketing.

Aspetti positivi:

Integration with Salesforce option, brilliant customer service, daily reports.

Aspetti negativi:

Sometimes the contacts in the database aren't always up to date.

Impactful Insights

Commenti: Overall positive, but in order to get the most out of the product you will need to use a 3rd party contact lookup tool.

Aspetti positivi:

The fact that it backed up our Google Analytics data and showed us true B2B traffic to our website.

Aspetti negativi:

The quality of contacts in the contact database is awful. This needs to be fixed because it's unusable.

Great Tool at a Reasonable Cost

Commenti: This is a great product when coupled with a strong marketing plan designed to drive website traffic. It provided a steady stream of solid leads and the means to catalog and track them.

Aspetti positivi:

This program provided plenty of qualified leads for me to follow up on, leading to an increased customer base across multiple industries. Being able to gather actual contact info for the companies visiting our site was super helpful.

Aspetti negativi:

Some of the reports were difficult to set up without help from our Lead Forensics customer support guy.

Lead Forensics Review

Commenti: We like LF for daily trigger reports of IP addresses who visit frequently. This is a big help with tracking prospect activity.

Aspetti positivi:

Ease of use. Contact look up. Send to CRM button. Integration with HubSpot and LinkedIn.

Aspetti negativi:

Lead management. Don't much use it since we have HubSpot.

Lead Forensics Review

Aspetti positivi:

seeing who gets on our website and what products they review.

Aspetti negativi:

Nothing, it works exactly how we want and need it to work.

The New GA4

Commenti: In short, they're an extension of our analytics and reporting capability - highly, highly recommend.

Aspetti positivi:

In a digital moment here user privacy is tightening, extracting valuable information about your marketing and sales campaigns can be tough - this tool gives critical insight into those 'window shopping' around your digital assets, so you can react, engage and convert faster. Beyond this, the customer success unit is legendary - helping build, refine, and master our tool use over time. A special thanks to guru, [sensitive content hidden], for being an extension of our team.

Aspetti negativi:

It makes you so self-aware about just how limiting Google Analytics and free-to-play analytic tooling can be.

Lead Forensics- A great tool

Aspetti positivi:

Just being able to see the efforts I am putting in on the sales side of things, this also helps drive conversations

Aspetti negativi:

Sometimes the UI can be difficult to navigate or has small bugs

Visibility is Key

Commenti: I think it has been a very positive experience. Lead Forensics can do a lot, but it is important to ensure that it is working in the capacity that you need it to, and that it is working as effective as it can be for the needs of the company/individual. There is fine tuning involved. It evolved with the company, and each user, depending on need. It has a lot of capabilities and it is easy to use, overall. The support is great!

Aspetti positivi:

It was a friendly team, eager to get a full picture of business so that they could personalize the tool for us. There was instant communication and the team is highly approachable.

Aspetti negativi:

It took more than one show & tell to grasp fully how to utilize it. Perhaps for a sales teams, it is important to clearly explain what type of leads are generated and how to utilize the various features. It's not that it wasn't explained on the first round, but it may take more than one session for a sales team to grasp how to use this tool effectively, especially if they used to doing things one way.

Lead forensics review!

Aspetti positivi:

Lead Forensics constantly updates current leads, allowing me to reach out to new companies who are interested in the company, and act on them rapidly, maximising potential success. This is brilliant!

Aspetti negativi:

I find the visitor list columns not fitting on one page difficult to navigate.

A great tool to track & grow your potential sales leads

Commenti: Overall, we've had mixed feelings about Lead Forensics and its capabilities. While some of our sales team find it helpful, not every team member uses the platform on a regular basis. This is a bit problematic since the software is quite expensive. While the information provided and the leads shown are helpful, they lack the detail our team needs to execute sales calls meaningfully.

Aspetti positivi:

I really like how easy Lead Forensics is to use. The dashboard is very easy to use and the whole software layout is simple and intuitively designed. The dashboard can be customized to show the things you find helpful such as recent site visits, most popular pages, and the most active companies.

Aspetti negativi:

My biggest gripe with the software is less a critique of this particular platform, but of the software category as a whole. My biggest complaint with the software is how vague and unspecific it can be with the quality of leads it displays much of the time. Most of the leads shown will show the company name, the general location (usually the headquarters address for the company), and some background info about pages visited and time spent on the site. Unfortunately, this info is not always enough to tell us exactly who is looking at what. A lead is nice, but it's very difficult to narrow down who was looking with most large companies, especially when they are large, multinational companies with dozens of locations and tens of thousands of employees.

Stay away from this useless scam

Commenti: A Scam. They tell you what you want to hear on the sales call and then the contract fine print does not match. During my Free Trial, they showed me and give me access to the 250 leads we had generated from visitors to our website. Then during the sales pitch, I was told I would have access to all visitors that hit our website if they can see who they are. Once I signed the contract I was then told later when I hit my limit of 100 leads per month that that is all I get for my nearly $500 per month commitment. Even though I had clearly asked during the several sales calls that I would have access to unlimited leads that hit our own website I was then told after the contract was signed I can only download up to 100 per month. That was never disclosed and was insinuated that since during the trial it was much more than 100 leads that I would get all of them. I complained to management early on they promised to listen to the recorded calls but I never heard back about any resolution. The sales rep smooth-talked me and begged me to sign the contract from my phone while I was on vacation so he could win a contest and got me! Got me good with his lies!

Aspetti positivi:

Not worth the money. I was smooth-talked and lied to about how many leads I would be able to get from my own website.

Aspetti negativi:

it's all a con. during my 14-day trial i had over 250 leads and during the sales calls they insinuated I would be able to access all the business leads that visit my own website. ONly to find out later after signing a contract that for $500 a month with a 12-month contract I could only access up to 100

Horrible Experience With Lead Forensics

Commenti: We had a horrible experience working with Lead Forensics. Not only is the tool completely useless to us (we get the exact same data in our CRM for FREE - than you Hubspot) but their customer service is horrendous and they have zero emphasis on customer satisfaction. The fact that they lock you into a long-term commitment before you even get to truly experience the value of the tool (extremely limited trial) shows you that they anticipate you wanting to cancel and wouldn't make any money if you could subscribe month-to-month like 99% of the other legitimate SaaS companies allow for.

Aspetti positivi:

Truly nothing. We've had absolutely zero ROI for this purchase, which cost us many thousands of dollars in a locked-in contract.

Aspetti negativi:

They over-promise and under-deliver. I am not the only one out there, and I highly recommend checking out their reviews here, on G2, and with the Better Business Bureau to verify that. Their sales team is super pushy and just wants to make a sale. It's unfortunate when a company just cares about the dollars and don't care about the value that they [don't] provide. The software technically works as advertised, but the data that you receive is totally useless, doesn't account for the region, and unless you get super lucky to have a small business with an easily-identifiable decision-maker, you may as well just find contact information on Google and reach out cold.

Great for what it is, could use some enhancements

Commenti: We were using Snitcher to better understand who was visiting our website. We trialed Lead Forensics at the same time and captured 3x as many visitors. It was more expensive, but still much less expensive than other tools. Now we can market to the right companies that are interested in our product.

Aspetti positivi:

Provides the ability to see what companies are visiting our website. Doesn't capture everybody, but had a much higher hit rate than Snitcher. Features like real-time email alerts when key accounts visit the site provide great value.

Aspetti negativi:

It errors out on logging in often. The UI isn't the easiest to navigate beyond the basic homepage/visitors screens. It still misses a lot of visitors.

CONSTANT SPAM E-Mails

Commenti: Terrible, unprofessional, and illegal.

Aspetti positivi:

Literally nothing at all - we tried the software when they first got in touch. It is clearly aimed at people who want to constantly spam market at people, which is now illegal.

Aspetti negativi:

CONSTANT spam e-mails and calls. Despite telling them many times not to get in touch. DO NOT EVER GIVE THIS COMPANY YOUR DETAILS AT ALL