HQ Rental Software

Excellent Software for the Vehicle Rentals

Commenti: With the business problems we had, we were looking for a solution that would allow us to manage internal and external fleet use. The Support team at HQ is outstanding and they really are "solution Mode" Folks.

Aspetti positivi:

- Ease of rate setup - Ease to embed on website template - good pricing structure -flexible workflow

Aspetti negativi:

- poor on Parking fines management. - Poor on Checkout and Checking procedures.

Hq support via rep

Commenti: I like the system very much. I have had great support from Marco as he has helped me navigate through many issues we were having and took his time and had patience explaining all to me, even if it was repeating himself again to me so I understood.

Aspetti positivi:

I like the way it tracks everything for your company. You out have to make sure all information is entered properly an hq will do the rest.

Aspetti negativi:

I haven't worked with it long enough to find any real bad cons about it yet.

HQ Software for Reantal car business

Commenti: great easy to use fast software and easy intergration

Aspetti positivi:

great customer service easy to add and remove vehicles and rental portal is seamless with the website Caribonix!

Aspetti negativi:

hard to use too many things to click should be less processes

NO SUPPORT

Commenti: OVERALL IT HAS BEEN A NIGHTMARE USING THIS SOFTWARE, I WOULDNT RECOMMEND IT EVEN IT WAS FREE.

Aspetti positivi:

ONLY THING I LIKED WAS THE TOLL INTEGRATION, BUT THERE'S OTHER COMPANIES THAT CAN PROVIDE THE SAME FEATURE.

Aspetti negativi:

THE SOFTWARE IS EXTREMELY COMPLICATED AND NOT USER FRIENDLY. TO TOP IT OFF THE CUSTOMER SUPPORT IS BY FAR THE WORST I HAVE EVER EXPERIENCED IN ANY BUSINESS. YOURE LUCKY IF THEY PICK UP THE PHONE. BUT LETS SAY THEY ACTUALLY PICK UP THE PHONE, DONT EXPECT TO GET ANY TYPE OF SUPPORT, THEYLL JUST ASK YOU TO SUBMIT A TICKET EVERY SINGLE TIME AND SOMEONE WILL GET BACK TO YOU HOURS IF NOT DAYS LATER. WHEN IT COMES TO THE SOFTWARE FROM A CUSTOMERS POINT OF VIEW, GOOD LUCK BECAUSE IT IS NOT USER FRIENDLY FOR THEM AS WELL. THE COMPANY HAS POTENTIAL BUT WHOEVER IS RUNNING IT NEEDS TO DO A BETTER JOB STRUCTURING AND LISTENING TO THEIR CUSTOMERS,

Timberline Auto Rentals Experience Implementing HQ Software

Commenti: Overall, very good! We delayed implementation for a long time, fearing the operational disruption of switching from totally paper system to online but we were able to operate both systems in parallel so the transition was mostly pain free.

Aspetti positivi:

Robust functionality. So many helpful features. Fairly intuitive design so that even with minimal training time spent, we're up and running and gaining proficiency daily just by navigating through the logical design, finding how to perform the every task. Also, we're very happy with the help/Support [sensitive content hidden] has given. His calendar stays heavily booked but when we really need him he can ususally work us unto his schedule within a few days.

Aspetti negativi:

All the power of HQ software comes at the expense of some complexity. Some of the data fields have helpful pop-up descriptions or mouse-over explanations but many do not. It would be halpful to have pop-up descriptions for all data elements.

Professional, smart software and integrations

Commenti: Excellent system and support team with many options for integrations.

Aspetti positivi:

Initially unsure about using the software as I had local options however am now confident I made the right choice. I still have a few minor items to work through but am becoming more confident with the system. The support system is great. We started renting straight away with a professional integration and system with our website. I was given a mentor for setting up - [sensitive content hidden] - who has answered many questions and provided detailed training. He is very knowledgeable and will go our of his way to assist. I needed assistance on many items initially which wasn't an issue for the team. I was given multiple options to assist me learn the system including zoom meetings, step by step videos and handbook. They consistently follow up and check in which was helpful.

Aspetti negativi:

- GST options for Au - but team have worked around as far as possible - Would like to integrate with Verizon -24/7 support via phone would make it 10/10 but have been able to work around most times - would be happy to pay for this option - Still integrating some payments but this is being updated

Alternative considerate: RENTALL e CARS+

Perché passare a HQ Rental Software: Spoke to sales team from HQ who did not pressure us to sign up. They spent time running through the detail prior and gave free trial and assisted with mock scenarios. Extremely helpful in making our decision.

Best first option

Commenti: From the moment Renato explained the functions of the system to me, I fell in love with the system, it covers all the needs of our company. I want to mention that I began the search for a rental system recently because previously there was no control, hq rental and [sensitive content hidden] who helped me set everything up they have been a great help, I can't wait to start receiving my first reservations with this new system!

Aspetti positivi:

In addition to all its functions, which have been very useful for the company I work for, such as booking control, calendar, adding users, personalized emails, etc. The service they have offered me since day 1 has been excellent, Renato was very kind, he explained everything to me in a very simple but very complete way and on the other hand [sensitive content hidden], who has advised me these last few weeks, has been super patient, he answers me all my questions and any request I make he helps me, he is very kind.

Aspetti negativi:

So far everything has been excellent....

MKDEXOTICS LLC

Aspetti positivi:

I love how easy it is to get use to thing and maneuver around the software.

Aspetti negativi:

The fact that its not fully connected with Turo anymore but obviously not HQ Rentals fault.

Great Experience with HQ

Commenti: [sensitive content hidden] was fantastic at guiding us through our needs.

Aspetti positivi:

The support was very efficient and helpful every time we needed it

Aspetti negativi:

There is nothing we did not like, if anything maybe less content on the website dashboard.

Excellent

Commenti: It has been so easy, I'm satisfied with the service. Keep doing what you've been doing. The Rep,he's always available with my questions.

Aspetti positivi:

Easy to use, Very Friendly, It has everything

Aspetti negativi:

N/A.

Transition has been easy.

Aspetti positivi:

Integration has been seamless and less time consuming than I thought it would be.

Aspetti negativi:

Nothing concerning, the more I use the program the easier it becomes.

My Success Manager is better than yours!

Commenti: I love the system so far I am in the end of set up process.

Aspetti positivi:

Setting up process is pretty self-explanatory and easy to understand. Everything is in one place.

Aspetti negativi:

the threshold for tiers. first tier 1-10 vehicles. I feel a little low more 1-15.

Alternative considerate: Thryv

Perché scegliere HQ Rental Software: This product fits my needs perfectly and much easier to understand and set up.

Software precedente: Thryv

Perché passare a HQ Rental Software: Free Trial played a major role. I love the set up and scenarios.

[sensitive content hidden]s Hq Rental Help

Commenti: In my overall experience with HQ Rental Software, I found the software itself to be quite impressive. It offered a range of useful features and functionalities that greatly streamlined my rental business operations. However, what truly made my experience exceptional was the outstanding assistance and support provided by [sensitive content hidden] went above and beyond in delivering an exemplary level of help and support. His dedication and expertise were evident throughout our interactions, and I was truly impressed by the amount of assistance he was able to provide. From the initial onboarding process to troubleshooting technical issues, [sensitive content hidden] was there every step of the way, ensuring that I had a seamless and successful experience with the software.What stood out the most about
[sensitive content hidden] was his commitment to understanding my specific needs and tailoring his assistance accordingly. He took the time to listen attentively, patiently addressing any concerns or questions I had. His extensive knowledge of the software enabled him to provide valuable insights and guidance, enabling me to maximize the benefits of HQ Rental Software for my business. [sensitive content hidden]'s exceptional customer service skills and dedication to going the extra mile were truly commendable. He was responsive, prompt, and consistently exceeded my expectations with his level of support. His professionalism and expertise instilled a sense of confidence in me, knowing that I had a reliable resource to turn to whenever.

Aspetti positivi:

When reflecting on my experience with HQ Rental Software, one aspect that truly stood out was the exceptional level of ease That [sensitive content hidden] provided during the many meetings it provided in managing bookings. The software's user-friendly interface and intuitive features and [sensitive content hidden]'s knowledge made the entire process a breeze. With HQ Rental Software, I was able to effortlessly market to the public, reaching out to customers directly without any intermediaries. This not only saved time and resources but also empowered me to have greater control over my bookings and customer interactions. HQ Rental Software and [sensitive content hidden] truly streamlined my operations and elevated my business to new heights.

Aspetti negativi:

One aspect that posed some challenges during my experience with the booking management software was the initial cost and the lack of clarity regarding the inclusion of a website. At the outset, I encountered unexpected startup expenses that were not clearly communicated during the sales process. This caught me off guard and required additional financial planning to accommodate the unexpected costs.Another source of confusion arose when discussing the software's features and whether or not it included a website. The sales team failed to provide a comprehensive and unambiguous explanation of what was meant by "website" and how it was not encompassed within the software package. This lack of clarity left me uncertain about what exactly I would be receiving and whether I would need to invest separately in a website or seek alternative solutions.

Wheels 4A While Rental Cars

Commenti: My overall experience with HQ Rental Software is has been great. [sensitive content hidden] is my onbroad representative and he has been exceptional. He is extremely knowledgeable and knows the system inside and out. I have not had an issue or concern that he didn't have a solution for. I apprecite his support.
I would be remissed if I didn't mention how thankful and appreciative of others like [sensitive content hidden] and the software intregration team. They are a very special group of people. My hat is off to them as well.

Aspetti positivi:

I like most that software is very user friendly, the number of other critical components that can be intregrated into it but, what I "LIKE THE MOST" is its price.

Aspetti negativi:

The softeware lack of functionality in regards to some sections of the rental agreement and portions of Quickbooks. HQ Rental Software is unable to mapp in customer's deposit.

[sensitive content hidden] is awsome

Commenti: Excellent, I've been have them for years and I expect a lot more

Aspetti positivi:

Keeps everything in order and helps me streamline my day

Aspetti negativi:

Nothing sometimes I just have to figure out how it works. It's usually me not it.

HQ review

Commenti: The tool that gives you the opportunity to expand your business.

Aspetti positivi:

The aspect that I most like of HQ software is that I have the opportunity to rent outside platforms such as Turo or Getaround. In this case I have to opportunity to manage the fleet and have everything organized. Also I appreciate the excellent costumer service and the guidance through the software. [sensitive content hidden] is a person that guided me through all the Software, he solved all my questions and thanks to him now I understand how the software works and the different tools that I can use to improve the results in my company.

Aspetti negativi:

There is not a dislike, 8 months ago I saw HQ in Google and I apply to try the trial, at that moment I had two cars and when I entered to the Software I saw so many bottoms and functionalities that I got overwhelm. In this case, thank to [sensitive content hidden] that I have more ability to understand and use the software.

[sensitive content hidden] my representative is amazing

Commenti: It’s been amazing and I had a few other reps but [sensitive content hidden] is the best and I only want him to help me

Aspetti positivi:

I like how easy it is to navigate and Intergrated

Aspetti negativi:

Nothing I love it. The product and the software is easy

Intuitive, effective and fairly priced

Aspetti positivi:

The interface is intuitive. One major advantage is that you can get up and running pretty fast as long as your website integration works. I am impressed with the level of detail that can be added. We have received excellent support from [sensitive content hidden] (Customer Success). If you have a small or medium-sized car rental I think you'll find that HQ Rental is everything you need.

Aspetti negativi:

There are some limitations to the level of customization front-end-wise. However, the team is good at finding workarounds and it still beats having to develop your own software.

Everything ok

Commenti: everything is very good, excellent, it works perfect for what I need

Aspetti positivi:

everything is very good, excellent, it works perfect for what I need

Aspetti negativi:

everything is very good, excellent, it works perfect for what I need

Review from a Camper Rental business

Commenti: We started using HQ a month ago. The bookings are slowly coming through and we think this will help us develop the business and take it to a new level.

Aspetti positivi:

HQ is a comprehensive solution and the best we have seen in our review of the market. The best thing is the customer's opportunity to generate their own quote in a very simple way.

Aspetti negativi:

It's complicated to do the setup. You get a lot of help, but you will still need support because of the complexity.

Excellence customer service

Commenti: Excellent customer service and easy to use teh software

Aspetti positivi:

HQ Rental Software it's a friendly and easy ti navigate and make bookings.

Aspetti negativi:

I have not comments about it because I work very well with the software

excellent job HQ

Aspetti positivi:

the expertise of my representative [sensitive content hidden]

Aspetti negativi:

It is difficult to say what is the least satisfaction with HQ since the overall service is excellent. simply wish that HQ could process customer's payment too.

[sensitive content hidden] great HQ representative

Commenti: the experience was good and Juan is doing a great job

Aspetti positivi:

it is very detailed, and you are able to run required reports needed for business operations

Aspetti negativi:

The integration process is very time consuming.

Great way to advance your company!

Commenti: The overall experience has been positive. We are excited to move away from paperwork and be more electronic.

Aspetti positivi:

The system is user friendly, and the staff was very responsive in helping us understand and set up the program to fit our needs!

Aspetti negativi:

Some portions of the program are not able to be customized to our company, but we found ways to work around that.

good product price value

Aspetti positivi:

it is a very complete software, module fleet excellent can take picture pick and return car.

Aspetti negativi:

security breach APP phone software - desk-to access sensitive administrative information, very basic reports in general.