--- description: Scopri le funzionalità di Pega CRM, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pega CRM - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM](/directory/2/customer-relationship-management/software) > [Pega CRM](/software/157/pega-crm) # Pega CRM Canonical: https://www.capterra.it/software/157/pega-crm Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/157/pega-crm?page=2) > Il CRM di Pega si evolve per soddisfare le mutevoli esigenze aziendali, promuovendo vantaggi competitivi attraverso applicazioni di marketing, successo dei clienti (Customer Success, CS) e automazione della forza vendita (Sales Force Automation, SFA). > > Conclusione: valutazione di **3.9/5** stelle assegnate da 13 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Pega CRM? Società di capitali in una vasta gamma di settori. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **3.9/5** | 13 Recensioni | | Facilità d'uso | 3.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 3.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Pegasystems - **Area geografica**: Cambridge, USA - **Anno di fondazione**: 1983 ## Contesto commerciale - **Prezzo di partenza**: 90,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (locale), Linux (locale) - **Lingue supportate**: francese, giapponese, inglese, italiano, portoghese, spagnolo, tedesco - **Paesi disponibili**: Australia, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Creazione di report/analisi - Gestione contatti - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione della knowledge base - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione di potenziali clienti - Per il settore assicurativo - Portale self-service - Preventivi/Stime - Segmentazione - Tracciamento delle interazioni ## Integrazioni (1 in totale) - Microsoft Outlook ## Opzioni di supporto - Email/Help desk - Assistenza telefonica - Chat ## Categoria - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Categorie correlate - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software CRM per strutture sanitarie](https://www.capterra.it/directory/30976/healthcare-crm/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) - [Software di monitoraggio delle vendite](https://www.capterra.it/directory/32744/sales-tracking/software) - [Software per sistemi di generazione dei ticket](https://www.capterra.it/directory/32623/it-ticketing-systems-software/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Dynamics 365](https://www.capterra.it/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 3. [SAP Customer Experience](https://www.capterra.it/software/77372/sap-crm) — 4.3/5 (245 reviews) 4. [Agile CRM](https://www.capterra.it/software/135148/agile-crm) — 4.1/5 (524 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Recensioni ### "PEGA review" — 5.0/5 > **Robel** | *6 agosto 2018* | Servizi ambientali | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: - Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank. > > **Inconvenienti**: - Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software. > > \- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone ----- ### "Pega CRM" — 5.0/5 > **Kerry-ann** | *3 settembre 2021* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accurate decision making before getting back to the caller. > > **Inconvenienti**: Certain data may have human flaws, such as grammar or old updates that may not be completely relevant to the caller or customers now status. > > My overall experience with Pega has been wonderful. ----- ### "Give this one a pass" — 2.0/5 > **Utente Verificato** | *27 aprile 2018* | Servizi bancari | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type. > > **Inconvenienti**: It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but ----- ### "Build your application quickly" — 5.0/5 > **Utente Verificato** | *15 agosto 2019* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time. > > **Inconvenienti**: To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people. > > I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application. ----- ### "Enterprise Level CRM Tool by Pega systems" — 4.0/5 > **Utente Verificato** | *24 maggio 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: 1. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega. > > **Inconvenienti**: Making customization can be quite challenging technically and also later maintenance also may become cumbersome. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/157/pega-crm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/157/pega-crm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Dati strutturati