Cisco Unified Communications Manager

Call Manager - Good for medium and large companies

Commenti: In general I liked it.
I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem.
I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing.

Aspetti positivi:

The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP.

Aspetti negativi:

Being able to upgrade software and IOS is no longer so simple. The new version 12 and 14 no longer support perpetual licensing. I think this is something that will affect small clients and will be very limited in the future.

Awesome platform for communication

Commenti: Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure communication platform. It matches the standard/ typical use cases for phone communications, and it can be scaled up to meet more complex requirements such as intelligent call routing/ multi-channel interaction (advanced contact center us cases). The implementation of the on-prem Cisco gateway and physical phones is easy. You may also just select the cloud-based service (Cisco Webex app on your PC) in case you are not interested in increasing the 'physical footprint/ hardware'.

Aspetti positivi:

Very professional/ corporate-oriented portfolio. Very nice quality (audio) and products evolution on the last years. Great integrations with Cisco UCCX/ Finesse for contact center/ intelligent call routing and multi-channel support. Easy to deploy. Robust solution for business environments.

Aspetti negativi:

Licensing tiering is sometimes complex to comprehend. Support contracts a bit too expensive in some ocassions.

GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals.

Aspetti positivi:

I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you.

Aspetti negativi:

I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive.

Enterprise Banking VoIP Solution

Commenti: We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Aspetti positivi:

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Aspetti negativi:

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

Excellent Call Control with multiple advanced telephony functions.

Commenti: Cisco Unified Comminication Manager already has many years in the market and is an excellent solution for IP telephony in small, medium or large companies, since it adapts to any type of company. It also allows you to gradually add more features with other solutions that are integrated natively.

Aspetti positivi:

The best thing about Cisco Unified Comminication Manager is the possibility of having any type of phone registered even from third parties. It brings many features that help users to move in and out of the company. It also allows you to incorporate collaboration tools, Video Conference, Voice Mail, etc. All integrated

Aspetti negativi:

Some traditional functions of telephone exchanges do not have them, however it is possible to incorporate them but with the development of third parties.

Great and robust product, however is for advanced users

Commenti: If you are looking for a robust and secure communication solution, it's great, I would only advise against its reporting.

Aspetti positivi:

It's a good product, high quality, and very robust security-wise, it has all the tools and functionalities for your communication needs, I used it personally for a Call Center and I had little to no downtime.

Aspetti negativi:

I really disliked its reporting system, is not user friendly also cisco does not allow you to tamper its software and it makes it really difficult to extract valuable information for analysis.

Cisco's Unified Communications Manager made my workplace phone system so much easier to control!

Commenti: This software helped me to control and organize my phone system according to my business and even my employees.

Aspetti positivi:

The aspect I like the most about this software is that I can control every phone in the office. If I want only 3 people's phones to ring when a main line call comes in, I can do that. If I want to group certain phones to roll over certain calls, I can do that as well.

Aspetti negativi:

One con about this software is that without instruction, you would never be able to use it. Written instructions are simply too complicated and there are a lot of shortcuts, tips, and tricks you can learn by having a cisco rep come out! However..it is time consuming!

The most powerfull tool

Commenti: I work for more than 10 years with systems associated with the UCM and I present few failures and these were never associated with the software was hardware or bad configuration, really excellent.

Aspetti positivi:

Its stability is impressive, practically without maintenance it is able to work a lot of time.

Aspetti negativi:

At present, a state of maturity has been achieved that allows it to be one of the best in the market, although it requires a little more time than other brands.

Best phone system ever, hands down.

Aspetti positivi:

There's absolutely nothing you can't do with a Cisco phone system. It truly is the best.

Aspetti negativi:

If you aren't familiar with the layout of CUCM / unity / UCCX then the initial timeline of learning can be skewed.

Cisco UCM remains the traditional option for voice over IP

Aspetti positivi:

The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also.

Aspetti negativi:

The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy.

Solid product

Aspetti positivi:

For only $20 per month you get a solid web conferencing platform with easy-to-use administrative tools.

Aspetti negativi:

Each license is a bit expensive given that you only get the basic features with each one.

Excellent sound quality and very reliable

Commenti: We needed to renew our old communication manager and decided to evaluate IP telephony, we reviewed several options and Cisco was the one we liked the most. Cisco allows us to have IP phones, analog phones, PC clients and other collaboration tools. We migrated from another brand to Cisco and the voice quality improved a lot. We have remote offices to which we send telephone extensions through a VPN, and it is totally imperceptible to our clients due to the high quality of the voice. It allows us to be in contact between offices with calls, video calls or through the internal messenger (Cisco Jabber) We can receive directly voice mail in our email.

Aspetti positivi:

This Call Manager is the best we have ever had, the voice quality is unbeatable even in remote offices connected by VPN, 100% recommended. It is a very good investment. Allows you to consolidate the telecommunications infrastructure. With video calls it allows us to place a camera phone in a boardroom and directors make calls to this room for meetings and it's as if they were there saving us travel expenses. This tool is very complete, we have Cisco Unity Connection (Voice Mail) and Cisco IM and Presence. It allows us to have the phones installed in a PC with a client on windows without losing quality in the calls, and even make video calls from the PC.

Aspetti negativi:

The cost of licenses or phones are a little high and sometimes limits you a little to take better advantage of their capabilities.

CUCM the oldest and updated software for Call Management.

Aspetti positivi:

It's very easy to access and use for administration.bNo other softwares are capable this much.

Aspetti negativi:

Nothing to dislike. No features cause any issue at all.

Communication Manager Best Choice of Tomorrows Telecom Needs

Commenti: its easy to use
Its easy to Configure
Its pride using CM 10 and CM 11 for MP and Presence feature

Aspetti positivi:

1) Its HW Specific , it can be customized either to work on Appliance or in Virtual Environment 2)Main Advantage is that its Converged i.e. Voice and Data One One Single CISCO Network 3) Its Product Portfolio makes you to take immediate Decision either CM on Router or On Server or on VM. 4) SIP integration is Some What Tricky but stable 5)REAL Unified Communication Comes on Track When Presence , MP need to integrates and System Proves its Capability as VALUE FOR MONEY.

Aspetti negativi:

1) System Should prompt to next Section and Next Section if to implement Features and Programming. 2) By making this it will be More Easy to implement fast and Compete other Brands

Reliable phone system

Commenti: Overall, Cisco Unified Communication Manager was one of the most stable products that we didn't have to worry about at all. It powered our VoIP communication, voicemail delivery by email, allowed us to automate certain feature changes and more. It was rich in feature and features were hard to find. We stayed with default feature-set as much as possible.

Aspetti positivi:

Cisco's unified communication manager is rock solid once set up. You won't have to worry about this system going down. We used it on-prem. While it has a lot of capabilities, we used only fraction of it. They also have APIs you could use to communicate programmatically and change ring groups/hunt groups, round-robin and more. It takes a while to master the features.

Aspetti negativi:

The user interface has not been thought through very well. It looks old school. In today's day and age where the user interface design is clean, well-organized and easy to find, Cisco's Unified Communication Manager looks clunky (but it works)! There are lot of opportunities for Cisco to change its look and feel to make features easier to find.

Cisco Unified Communication Manager (CUCM) 12.5

Aspetti positivi:

Multi party conference, no distortion in voice, highly reliability, safe

Aspetti negativi:

Good software, sometime TEC support is not up to the mark

I have over 17 years in VoIP. Cisco Call Manager has been the best product I have ever used.

Commenti: A fully enterprise level VoIP phone system that allows our company to configure to our needs.

Aspetti positivi:

The software is completely customizable. Cisco has made every effort to supply a fully feature rich platform that can be configured for any situation or use. Call Manager can be setup for multitenancy. Features and support for new technologies are being added on a regular basis. Cisco technical support is knowledgeable and quick to respond.

Aspetti negativi:

Licensing is very expensive. There are multiple licensing options that can be difficult to understand.

More than just VoIP - A Powerful UC and Collaboration Suite

Aspetti positivi:

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Aspetti negativi:

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense. Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Robust product set with strong functionality but a lot to learn

Commenti: Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Aspetti positivi:

- Extremely robust feature set with depth in configuration and customization. - Diversified technology with a strong security interface. - Configuration rich interfaces with strong delineation of permission sets and redirects. - Administrative overhead easily reduced by account permissions sets

Aspetti negativi:

- So robust can feel a bit overwhelming (version specific) - Deployment time frames can be long from purchase to full production implementation (good support though) - More hardware specific as far as integration than some other agnostic products.

Cisco call manage is best one and voice quality is really good

Aspetti positivi:

Voice quality is really impressive through the VPN connectivity. We can also use ip-phone application on desktop/laptop and use as a soft phone.

Aspetti negativi:

While using soft phone, application got stuck if we switch headphones.

Disappointed

Commenti: Overall the product just did not meet our expectations. We ended up changing to another product that is far superior.

Aspetti positivi:

This product was backed by Cisco, so it did have a major and well respected name behind it.

Aspetti negativi:

At the end of the day, this was just overly complicated to operate. It was not intuitive and was behind the times.

No Joke - Its a phone system.

Aspetti positivi:

Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

Aspetti negativi:

Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables

Cisco CallManager - easy choice for a Cisco shop

Commenti: Been using call manager for over 10 years - this is one of the better call systems out there - sure cloud based services are popular but for enterprise with thousands of phones this is a solid option.

Aspetti positivi:

CallManager is a phone system seemingly built by "network guys" - it has all the major features of a call control server and is easy to manage from a network perspective. The software is solid and runs well - programming phones is very easy as well.

Aspetti negativi:

Updates can be cumbersome in addition some device support can be problematic. If you stick to an all Cisco ecosystem it works well but when trying to integrate its not the best. Call reporting\details can be a bit harder to dig into without some sort of front end software.

Enterprise grade VoIP but needs dedicated staff

Aspetti positivi:

The thing I like most about this software is a combination of the full feature set and the high quality of support from manufacturer.

Aspetti negativi:

The thing I like least about this software is the complexity of configuration. Cisco is great about giving many options or nerd knobs to turn, however the UI needs a overhaul to make newer features easier to configure/find.

A very reliable and stable solution which we are have been using for years

Commenti: I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.

Aspetti negativi:

It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.