--- description: Scopri le funzionalità di Userlane, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userlane - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per digitalizzazione](/directory/30958/change-management/software) > [Userlane](/software/157465/userlane) # Userlane Canonical: https://www.capterra.it/software/157465/userlane Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/157465/userlane?page=2) > Userlane misura l'adozione software, assiste gli utenti in-app e dimostra l'impatto con HEART analytics. Indipendente dal fornitore. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 47 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Userlane? Organizzazioni in sanità, servizi finanziari, manifattura e farmaceutica che devono misurare, migliorare e dimostrare il valore dei propri investimenti software e IA. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 47 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Userlane - **Area geografica**: Munich, Germania - **Anno di fondazione**: 2015 ## Contesto commerciale - **Pubblico target**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese, tedesco - **Paesi disponibili**: Austria, Belgio, Canada, Danimarca, Finlandia, Francia, Germania, Irlanda, Italia, Norvegia, Paesi Bassi, Regno Unito, Stati Uniti, Svezia, Svizzera ## Funzionalità - Creazione di contenuti - Flusso di lavoro per le valutazioni - Formazione tramite app - Gestione del lancio - Gestione delle attività - Guida contestuale - Pianificazione delle modifiche - Segmentazione del pubblico di riferimento - Strumenti self-service - User Onboarding ## Integrazioni (9 in totale) - Auth0 - Confluence - Google Workspace - KnowledgeOwl - Microsoft Entra ID - Okta - OneLogin - Ping Identity - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per digitalizzazione](https://www.capterra.it/directory/30958/change-management/software) ## Categorie correlate - [Software per digitalizzazione](https://www.capterra.it/directory/30958/change-management/software) - [Software per la formazione digitale](https://www.capterra.it/directory/31638/digital-adoption-platform/software) ## Alternative 1. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (753 reviews) 2. [JIRA Service Management](https://www.capterra.it/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [BOSSDesk](https://www.capterra.it/software/144825/boss-solutions) — 4.7/5 (140 reviews) 4. [Issuetrak](https://www.capterra.it/software/16499/issuetrak) — 4.6/5 (205 reviews) 5. [360Learning](https://www.capterra.it/software/211429/360learning) — 4.7/5 (503 reviews) ## Recensioni ### "Very effective onboarding software for SaaS products" — 5.0/5 > **Jovan** | *30 ottobre 2019* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation. > > **Inconvenienti**: I'm very satisfied. The analytics section could be a little bit improved in a visual way. > > Powerful onboarding software which is actually very easy to use. ----- ### "Implementing Userlane in the HR context" — 4.0/5 > **Utente Verificato** | *24 marzo 2022* | Consulenza manageriale | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills. > > **Inconvenienti**: A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used. ----- ### "Great potential, but missing features to align the tours with our brand" — 3.0/5 > **Joran** | *15 marzo 2022* | Software informatici | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Once you get the hang of the editor, it's a logical workflow that allows you to create something fast. > > **Inconvenienti**: We really miss the possibility to upload our own fonts and having more design options for the tours we create. This holds us back from creating more tours, as it doesn't feel that it fits well into our product. ----- ### "Customer onboarding tool" — 4.0/5 > **Thomas** | *15 marzo 2022* | Servizi finanziari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The insights are helpful so you can see which userlanes are used most often. The multi language option is important for us. Recording the steps works well once you are used to it. Easy to use for the end-user. Smooth integration in our own platform. > > **Inconvenienti**: They are still a start/scale-up so not all features are as stable as expected. But this said it also gives us a lot of opportunities to talk to Userlane to get things moving when something is happening. > > Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for \>1y and saw it grow exponentially so excited to see what comes next. ----- ### "Effective and easy to use onboarding software" — 5.0/5 > **Daniel** | *3 marzo 2021* | Stampa | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed). The backend is easy to use and offers sufficient customization features. > > **Inconvenienti**: It's quite complicated to create or edit guides for a mobile software. > > Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/157465/userlane?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/157465/userlane) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati