--- description: Scopri le funzionalità di Serviceware Knowledge, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Serviceware Knowledge - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione delle conoscenze](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.capterra.it/software/157544/serviceware-knowledge Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/157544/serviceware-knowledge?page=2) > Software per la gestione delle conoscenze semplice e intuitivo, permette alle organizzazioni del servizio clienti di essere più produttive. Prova SABIO gratuitamente\! > > Conclusione: valutazione di **4.5/5** stelle assegnate da 20 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Serviceware Knowledge? Molti settori possono trarre vantaggio da SABIO, ma questo software è stato progettato per le organizzazioni che forniscono servizio clienti e supporto per garantire un accesso migliore e più rapido a tutti gli operatori e i dipendenti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 20 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Serviceware - **Area geografica**: Idstein, Germania - **Anno di fondazione**: 1998 ## Contesto commerciale - **Prezzo di partenza**: 14,90 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale), iPhone (mobile), iPad (mobile) - **Lingue supportate**: ceco, finlandese, francese, inglese, italiano, olandese, polacco, rumeno, russo, spagnolo, svedese, tedesco - **Paesi disponibili**: Albania, Andorra, Anguilla, Antigua e Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgio, Belize, Bermuda, Bielorussia, Bolivia, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia e altri 106 ## Funzionalità - CRM - Catalog Management - Controllo accessi/Autorizzazioni - Discussions/Forums - Gestione dei contenuti - Gestione della knowledge base - Portale self-service - Rendicontazione e analisi statistiche - Ricerca del testo completo - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations ## Integrazioni (2 in totale) - Freshdesk - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) ## Categorie correlate - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Recensioni ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20 ottobre 2017* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26 agosto 2019* | Marketing e pubblicità | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Inconvenienti**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Utente Verificato** | *9 novembre 2018* | Gestione formativa | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Well define GUI, optimiz process, good data handaling > > **Inconvenienti**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22 novembre 2017* | Servizi ai consumatori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Inconvenienti**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20 ottobre 2017* | Logistica e catena di approvvigionamento | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Inconvenienti**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/157544/serviceware-knowledge?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/157544/serviceware-knowledge) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati