JustCall

Amazing telephony solution for small businesses

Aspetti positivi:

The integration with our existing CRM and mobile app

Aspetti negativi:

Call and SMS charges can creep up pretty quick

Excellent solution and excellent customer support

Commenti: I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.

Aspetti positivi:

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

Aspetti negativi:

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.

It's doing well enough, but I wouldn't say I'm excited about it.

Commenti: It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.

Aspetti positivi:

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Aspetti negativi:

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

User-Friendly JustCall

Commenti: I like how easy it is to use and never had problem with it so far.

Aspetti positivi:

It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand.

Aspetti negativi:

It's only when it sometimes lags, but it could be because of my internet connection, too.

It’s good but could be better

Commenti: When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more

Aspetti positivi:

I like the ease and how they are constantly trying to upgrade what they do

Aspetti negativi:

Customer support is not always helpful and not always around

Solid system with reasonable rates

Commenti: Very good. Strong support and quick responses. Straightforward features are easy to use and manage.

Aspetti positivi:

Easy to set up and manage. Simple dashboard with straightforward features.

Aspetti negativi:

Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.

JustCall overall good product

Aspetti positivi:

I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient.

Aspetti negativi:

A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent.

It is a company that listens to the needs of its users

Commenti: It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts. You have the ability to listen to your calls and view data such as the number of calls per day

Aspetti positivi:

Whenever I need assistance with an error or bug within the platform, they try to resolve it in the best way possible. It is easy to use, practical, and very intuitive I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

Aspetti negativi:

The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request

A good product, might not be perfect for everyone

Commenti: Was looking for a solution to allow us to reach towards customers from all over Europe. JustCall is a good solution but was missing on some functionalities that we were looking for.
Appreciated their attempts at supporting us and how helpful and nice the team was. Good company, can see them helping other succeed!

Aspetti positivi:

I liked how straighforward and easy to set JustCall is.

Aspetti negativi:

I think that depending on company needs, their offering might be lacking and some more flexibility would make their product better.

Efficient and user friendly

Commenti: It's intuitive. I had no experience using a phone system online or doing customer service, and I could learn how to use it in no time.

Aspetti positivi:

It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful.

Aspetti negativi:

Sometimes it can be tricky to do 3 way calls, but other than that everything works great.

JustCall - Fantastic Organizational Communication Tool

Aspetti positivi:

Our organization captures all phone communication through JustCall's integration with our CRM. The integration allows me to call or text contacts directly from the CRM without typing in a number. This is a true timesaver! Additionally, JustCall's reliability is impressive. Calls are clear and never dropped.

Aspetti negativi:

If JustCall could create, save, and share texting templates to send to contacts quickly, it would be near perfect!

JustCall Review

Aspetti positivi:

I like the bulkSMS text blasting feature and the auto dialer

Aspetti negativi:

From time to time, texts are not able to go out to certain numbers. It says "error unable to send SMS to landline" although it's a cellphone number

overall ok, but should be better

Commenti: well its going ok, but sholud be better, for example our phone calls doesnt have the recording option and we are trying to contact them a week for that and no response, also the app in the phone the time and dates are wrong , and never update to the right time or right date, i think for the price i am paying should be worth work everyhting and the should contact us fast for the solution

Aspetti positivi:

just because its easy to understand how to use, its simple

Aspetti negativi:

no recording calls for me and dates and time no updated, showing up wrong

Unauthorised charging and short refunds. Locked out of account with credits bought and paid for.

Commenti: A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this.

Aspetti positivi:

for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.

Aspetti negativi:

CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.

Exhausting and Tedious

Commenti: The Just Call support team are very responsive but can never do anything to help. The service is totally not suited to compliance checking and makes my job almost impossible.

Aspetti positivi:

The quality of the call recording seems good.

Aspetti negativi:

Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client name appears on the call window but only the number appears in the dashboard. There is no option for configuration for the company's needs in an overview and reporting is only one simple report.

Easy to use

Aspetti positivi:

The team immediately noticed the high call quality, we didn't have any more dropped calls or weird connections with people, which is a big win when dealing with possible clients.

Aspetti negativi:

Sometimes it freezes or asks me to stop calling so fast in a row, let it breathe. I think that could be fixed.

Its does the job

Aspetti positivi:

I like the bulk texting, I wish it was a bit easier to schedule stuff out for bulk also but it does the job.

Aspetti negativi:

It is slow, If I am sending text 20 at a time it can take 3 or 4 mins to do it and if one doesn't send it stops everything else after that

JustCall is Just Covenient

Aspetti positivi:

Ease of use and the ability to make and take calls anywhere.

Aspetti negativi:

No cons for us. It works as expected and the app is user friendly.

JustCall for SMS and Hubspot

Commenti: Pretty okay, for the price if you really are looking for SMS I think it would make sense just don't expect an A+ product

Aspetti positivi:

We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.

Aspetti negativi:

Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use.

JustWhat You Need

Commenti: Wonderful! I will be using JustCall over the next year with a smile!

Aspetti positivi:

It's fast and easy to use! I make all the calls that I want without an issue.

Aspetti negativi:

Sometimes it crashes, especially when I dial a bad number or the like, but it's so fast it fires back up in a fraction of a second.

Easy to use and very good product.

Aspetti positivi:

Easy to connect with customer for sales.

Aspetti negativi:

Customer service is not good. It's hard to get someone online and late on giving solution.

GOOD TO USE

Commenti: GOOD , IT IS INTERESTING TO KEEPING UP THE DATABASE AND COLD CALLING

Aspetti positivi:

IT IS EASY TO USE ON DAILY BASES AND THE GRAPHICS ARE GOOD

Aspetti negativi:

COULD BE MORE THAN 5 LEADS PER TURN TO CALL

JustCall Experience

Aspetti positivi:

It's relatively easy to use. The icons make it easy to figure out where the most used functions are.

Aspetti negativi:

No autocorrect feature! Messaging highlights errors in words but doesn't offer an alternative for the word you're trying to use.

Scott from Quote Factory

Commenti: Overall, I think it's a great product for the price point

Aspetti positivi:

JustCall is easy enough to use -- occasionally have issues with delays but might be due to internet bandwidth. We have an integration to our CRM that seems to work well.

Aspetti negativi:

routing inbound calls -- when someone calls into our direct line, there is a good way to route the calls to appropriate parties. Also the integration to Close seems to only be one way from JC > Close

Great way to Power through a ton of Numbers

Aspetti positivi:

Once you're setup - you don't have to think about anything. Just turn on the dialer and go. Also, having a pre-recorded voicemail makes the experience even better.

Aspetti negativi:

Setup is a little confusing. But Customer Service is great.