Bookwhen

A truly 5-star Booking System *****

Commenti: We ran a successful Parents' Evening that was supported by an excellent product.

Aspetti positivi:

The software is great and does exactly what you would expect from a booking system. It is extremely easy to navigate for both an administrator and from a users perspective. As well as the basic features you can also get the bells and whistles depending on your plan (at a more than reasonable price). We have managed to run our parents' evening event for a College in Central London at what quite frankly is an unbeatable price compared to other solutions out there. Parents making the booking commented that it was easy to book and administrators explained that it had saved them hours of work collating bookings. It also allowed us to take bookings right up until the last minute. It literally took 5 minutes to export our bookings to tell the teachers who was coming to their session. However, the best thing is not the software, don't get me wrong the software is great but it is the service and support that makes this the product of choice. Thank you for your support and a great product.

Awesome solution to class tickets with good support & very good pricing

Commenti: I am so delighted every day we found Bookwhen. We were using Mindbody before and paying over £200 month, now we are paying £23 a month for a better less complicated booking system. It's so easy to upload courses, add extra dates etc.
The support is very good and fast email response, they even offer to call me when I'm really stuck

Aspetti positivi:

The class passes is a great system, enabling students to bulk buy then use up as they go. The discount codes are good. the schedule is so easy to link up to our website. I LOVE that students can easily see how many spaces are left on a course

Aspetti negativi:

The only thing I struggle with is the discount codes have to be either for tickets or class passes, I wish they could be used on either. It also doesn't have gift cards facility but actually this is fine because we use GiftUP, a separate app widget on our site to sell the cards, then as people buy them we add the generated code into Bookwhen as a discount code

A bit fiddly for the user

Commenti: Once you know what you're doing, it's a great product - but it definitely needs some work on the user interface to add calendar links and to be able to cancel booking easily.

Aspetti positivi:

Integrated seamlessly into a Squarespace website I built. Looks very slick and scrolls with the page.

Aspetti negativi:

As. user it has 2 main flaws. 1. bookings for online events, when you add the event to your calendar, there's no link. You need to go to your email to link to the event online. 2. when you cancel an event it can be a bit of a maze to actually find your booking and cancel it. It's not at all obvious. I know my client has had lots of complaints about people not being able to cancel her classes.

Exceptional customer service, support and fantastic product - these guys have everything covered.

Aspetti positivi:

The simplicity for the end user and the simplification of our in-house processes. It has completely transformed and taken away so many issues that we had with our previous WordPress plug-ins, and it appears that every angle has been considered so that just about everything you need has been thought of. On top of that the customer service and support are exceptional, and a standard to aspire to, as are the detailed how-to guides that will answer just about everything you can think of.

Aspetti negativi:

Nothing significant really. I initially didn't find the booking page that attractive, but once it had been customised and set up I changed my mind about that. I would have liked to have customised the filter button colours to our brand colours as well. I also would have liked a work-around for when someone has booked already but goes back to add a child or an adult later and it doesn't allow them because of the duplicate booking.

Simple to set up, affordable, great features, great customer support. Ticks all the boxes for me!

Commenti: I've been using Bookwhen for a week now and I'm struggling to find something I don't like about it after having spent weeks searching for affordable software that actually does what I need.
I'm loving it!

Aspetti positivi:

A price that is affordable for my small freelance business, ease of use with some really great features such a several ticket types/earlybird options, multiple locations for classes/events, showing how many spaces are still available for each ticket type, very quick and helpful support. I also love that I can embed the calendar onto my website's 'What's On' page and clients book directly from there. Highly recommended! Thank you BookWhen!!!

Aspetti negativi:

Yet to find any to be honest! I finding it's offering me everything I was looking for in a booking system.

Bookwhen - Simply Amazing

Commenti: Parents can book their children on to our holiday clubs and summer schools. We've never had a complaint. It's very easy to use and makes life so easy for me as a business leader.

Aspetti positivi:

Bookwhen was so easy to implement into my website. We've had about 500 bookings via bookwhen over the last year and never had a problem. It has truly transformed my business.

Aspetti negativi:

There is nothing that I don't like about this product.

Great booking software

Commenti: Very positive experience.

Aspetti positivi:

Scheduling is easy, booking is straightforward for customers. Technical support is very good.

Aspetti negativi:

Suits my business requirements perfectly.

Love Bookwhen

Commenti: Booking system - brilliant
Customer Service - exceptional!

Aspetti positivi:

It's simple but effective to use and saves me a whole heap of time with client bookings!

Aspetti negativi:

I'd like to see an option to have client notes on there, eg stiff low back etc

Great functionality

Aspetti positivi:

I love how they have thought of everything I might need, and even included things that I didn't realise that I needed - like the waiting list with a time limit. I tried another booking site and it didn't have anything close to the functionality of Bookwhen. I soon learnt my way around and found it very easy to use and really could not be running my business without it now. It has taken away so much of my stress.

Aspetti negativi:

I haven't found anything yet that I don't like.

EXCELLENT

Commenti: The support I get from the customer services is second to none. I cannot fault them . They are here to help and support. I wish I had set up this online booking system sooner to assist me in my small business. It frees up time so I can get on lesson planning.

Aspetti positivi:

It ease for me to set up and for my clients to use. I have had all positive feedback from using this system

Aspetti negativi:

I have nothing negative to say about this software

Takes the stress out of managing bookings

Commenti: Fantastic!

Aspetti positivi:

Ease of use and support when setting up.Quick response of support team to Amy queries

Aspetti negativi:

Nothing! So far I’ve been able to ask the team and find a solution to any queries I’ve had

Bookwhen - if you want one headache off your mind

Commenti: This is a great tool and I would thoroughly recommend it to anyone wanting to manage bookings in a way that looks professional. Bookwhen are speedy when responding to questions and are a pleasure to deal with from a customer service perpective.

Aspetti positivi:

The ease of creating a booking process, which feels like its ours, is simple to use but gives us everything we need. It has made it significantly easier for me to manage training. The ability to create time bookable time slots within an event has been useful.

Aspetti negativi:

I think the pricing might be a little more nuanced. That said, I would have to acknowledge that Bookwhen were very accommodating when we came on board and did let us use functions at a reduced rate. It is a big jump to the next level if we want more functionality.

BOOKING SYSTEM EXCELLENCE

Commenti: I considered many different booking systems for my fitness business - but none of them offered the simplicity and user clarity that Bookwhen does. I can create recurring events with customer payment facilities attached easily, run detailed reports to understand booking trends, collect customer information for mail outs. Bookwhen even offers creativity to make the customer facing pages the same colours as my brand, upload my company logo, attachments, feature social media buttons etc.
Bookwhen's own features even prompt me to gear my business in new ways: various ticket types offer the ability to sell to the customer in various avenues, without over-complicating things. Even when I wanted to offer a commission-based element to my business that they didn't already support, I approached the team to see if they would code something specifically to support my business needs and together we made it happen. This sort of service is second to none.
The best part is that anytime I've ever needed support (which is a lot) I can use the instant chat feature, email and even call the support team to get approachable service and considered help.
Within 2 years using Bookwhen my business had grown from a sole trader to a large limited company - without such a fluid booking ability for my customers this would have never been possible.
The subscription price is competitive and the features and service are top notch, I fully recommend Bookwhen.

Aspetti positivi:

Its simple to understand, offers lots of features, its support team is always available.

Aspetti negativi:

Nothing.

Fantastic Customer Support

Commenti: I started using Bookwhen to schedule and administer Pilates, where clients must pay in advance for class, and which I keep to a limited number of participants. Bookwhen has been really powerful for me in lockdown - the integration with Zoom and YouTube has just made the logistics and admin for live stream and videoed fitness classes: I can offer my clients bundles of classes through different channels that I wouldn't be able to do otherwise.

Aspetti positivi:

Very intuitive; lots of guidance and advice available, and the Customer Service is so prompt and helpful. I use it for booking/payment of Fitness classes and it feels much more professional than manually administering customer contact. I love the automated email reminders. Overall, it is so easy to set up. And the monthly fee is scalable, so I started off with a free trial, and then the most basic offer, and have moved up as I have learned what more the software can offer.

Aspetti negativi:

The way that customers book - the steps involved in selecting each session individually - is the only thing I can think of. And none of my customers have complained, so this is being really picky!

Simple scheduling software platform

Commenti: Very satisfied and they are adding new features all the time

Aspetti positivi:

Simply easy to set up and administrate and reliable with the Best Customer Service team who always assist with kind efficiency

Aspetti negativi:

The calendar displays day by day in a vertical scroll down format and a monthly view could be useful

Easy setup, reduces admin, excellent support.

Commenti: Very good. The staff were fantastic, and their support articles were very well set up.

Aspetti positivi:

We used it to run training for hundreds of employees, and it made it much easier, as they could pick a time that suited them and also manage their booking (reschedule mostly) which lifted the burden of admin off ourselves. Also handy features like automatic reminder emails the day before training, and the ability to export the data gathered during booking (email addresses used for follow up material and surveys). The Bookwhen staff are also brilliant, they have always replied in a quick and friendly manner with relevant information. This gave me confidence when I was asked tough questions about data security etc, that they could provide the answers immediately and a link to the information on their website for senior stakeholders to read themselves. I would highly recommend this service to anyone, big or small.

Aspetti negativi:

Nothing, it is easy to use. I suppose there could be some limitations if you have very advanced requirements, but then you probably wouldn't be looking for a service like this.

Brilliant Bookwhen!

Aspetti positivi:

Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

Aspetti negativi:

There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

Bookwhen

Aspetti positivi:

Easy and quick to use, inexpensive. Looked nice

Aspetti negativi:

No monthly calendar view, long lists get too confusing for customers

Best Booking Software Ever!

Commenti: It's easy to use, affordable, has great features and customer support is always great.

Aspetti positivi:

Not being very tech savvy, I find this system so easy to use. I run a small home-based business so it's great that Bookwhen is not and expensive to have. Excellent Customer Support. It has all the features that I need.

Aspetti negativi:

I would say that the TROLLEY symbol should be bigger or a CART function needs to be applied as when some customers want to make multiple bookings, they don't always notice the trolley symbol near the class and so they book and pay for each class seperately. This causes an inconvenience.

Excellent software, excellent customer service and excellent value.

Aspetti positivi:

I like that the software and service charges a flat rate for transactions and not a percentage rate on ticket prices.

Aspetti negativi:

The user flow for admins is a little choppy, including the search functions and calendar views. I think there could be a more intuitive way for the layout of the the settings menus.

Once you have learnt how to use it it is great

Aspetti positivi:

The capturing of data for enrolment means that parents do not have to write on the enrolment forms. We can easily see how many bookings we have and comunicate with them

Aspetti negativi:

The Waitlist function can't have an extra question the birth of your baby. We need this function to be able to see what other groups babies and their parents can join

Great Product!

Commenti: We schedule all of our companies events through Bookwhen and are very pleased with this software. The software is fast, reliable and easy to use and customize. Plus, the prices are great!

Aspetti positivi:

I like that Bookwhen is easy to use, allows for customization and is affordable.

Aspetti negativi:

We like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.

Love it

Aspetti positivi:

I absolutely adore this booking system. It is super easy to use and is great value for money. It is easy to set everything up and take payment online or cash payments. Groups of bookings is possible, continual bookings and course bookings are available.

Aspetti negativi:

I would like to be able to see past bookings for longer periods of time. Being able to see bookings from a month ago would be fantastic and a way of printing out the booking sheet with contact details of my clients would be great too. I don't know if this is already an option and I just haven't found it yet.

Simple but powerful

Commenti: Dont underestimate Bookwhen. A tiny application compared to some other software booking packages but it's versatile, powerful and great to use. My clients find booking easy and repeat bookings even easier. I'm very happy with it.

Aspetti positivi:

It's easy for a new client to book into a class and easy for a regular client to use repeatedly and quickly. It's also easy for coaches to check on class attendance and it's veratile enought that we can use it for all of our needs.

Aspetti negativi:

Its clunky to keep track of cash payments and doesnt have a dedicated page for taking register once the class begins.

Fabulous platform

Commenti: I’ve used book when for many years. The platform offers everything needed and the support is incredible!

Aspetti positivi:

It offers everything you need and the support is quick and excellent

Aspetti negativi:

Sometimes it can be tricky to use but the support is amazing