Signpost

Most Valuable Employee!

Aspetti positivi:

Hiring Signpost is like hiring another employee just to keep in touch with our past customers to ensure each one is still satisfied with our service. What a priceless tool for small business. I can't recommend Signpost enough if you value online reviews! If a client is not completely satisfied, we can circle back and contact them to ensure they know we value their concerns and will strive to improve our service in any way possible. If a client is absolutely pleased with our service, Signpost puts them directly in front of Google and similar platforms with a single click to share their satisfaction with others considering our business. I have to say, Signpost has become a priceless employee at our company and one of our greatest investments! We continually recommend them to our clients who also own small businesses.

Aspetti negativi:

Signpost reaches out often just to make sure any ideas we have or would like to have implemented are addressed. Not a bad thing to say about this company.

Worth every penny

Commenti: Very happy. It has helped us show the world what great service we do

Aspetti positivi:

We love the fact that It captures the voice, the appreciation of our customers for our service and helps them share it easily on the major review sites. It also helps us identify customers who we did not meet there expectations so we can make that right for them.

Aspetti negativi:

I wish it would identify that a customer who has been solicited for a review 6-12 times is not going to fill out a review, but eventually they get so upset they give us negative feedback and then we have to go in and manually remove them from the mailing list.

Not going back

Commenti: It was ok until we were ignored. Honesty and integrity are important to us, and it seems like they lack this.

Aspetti positivi:

Customer service was good. We worked with [sensitive content hidden]. She was kind and helpful. We only worked with them for a month because we just weren't utilizing the services that much.

Aspetti negativi:

The dispatchers didn't seem to have much personality. They were kind but flat. Signpost was a bit pricey. They did give us a good deal to try them out for the first month. We were quoted a price, but they charged us an additional $25. When I reached out to [sensitive content hidden] and the gentleman ([sensitive content hidden]) who signed us up, my emails went unanswered. We were going to sign back up when the time was right, but now we're not.

Local service providers benefit with Signpost

Commenti: Our partners who provide local home services enjoyed having us operate Signpost on their websites for survey feedback, reviews, and similar utilities.

Aspetti positivi:

Great for local service providers, with robust agency support.

Aspetti negativi:

Not a lot to dislike! I like the platform quite a bit.

Signpost Review

Commenti: I am happy with the overall experience

Aspetti positivi:

I like that if I cannot answer a call, they are able to answer and get the information I need to be able to call them back.

Aspetti negativi:

I do not like how much we have to pay for the service

Not a fan of the new Hub

Commenti: Happy overall. Customer service is always quick to help. They are trying to improve things, hope they do sooner than later. 4 stars overall.

Aspetti positivi:

Being able to contact customers through text is great. Keeping track of how much or how little customers engage is awesome.

Aspetti negativi:

There are some kinks in the New Messaging Hub. We have talked to our reps before and it still happens. We will send one customer a message and that message will appear on another customers conversation.

Unhappy customer

Commenti: Horrible

Aspetti positivi:

Nothing it was a waist of money. I should have stayed with Broadly

Aspetti negativi:

I was made me prepay for a year in advance, I sucked it up even through the pandemic. I canceled with them three weeks before the end of my contracted time. Did there stupid cancelation appointment hoop they require and then was still charged an additional full month. When I called in and inquired they coldly told me that I didn’t give a full 30 day notice and would have to pay for a full additional month. I explained to them that my company is suffering and we are months away from going out of business pleading with them to do the right thing and reverse the charge. The guy on the phone simply said, “it’s our policy, there is nothing that can be done”

BEWARE

Commenti: The sales rep I had was really good at overcoming our initial objections and we decided that this would potentially be a good investment and we'd give it a shot. They have no free trial, so you can get a sales person to walk you through the system, but there were things we didn't think to ask and didn't know the system wouldn't do until AFTER we got in it and started to play around. Shocked to find that virtually nothing is customizable (outside of creating a whole manual campaign that you could do yourself for free in MailChimp which strips away the entire value of the Signpost system). In this day and age, to not be able to modify the look and feel of the automated emails, fix the size of your logo, control the branding, adjust the text, or at LEAST be able to add your own custom message is insane. Once we figured out that this was all locked and un-editable, I called and asked to get out of the contract thinking that there had to be a grace period or something since we hadn't even done anything with the system yet and it was less than a week since we signed up. We were also assured by the sales rep that if we weren't happy, we could cancel. Apparently none of that was true. I've now spent a couple of hours on the phone with them and the "best they can do" is charge me for 6 months instead of 12. I'm not done fighting them on this and am hoping they'll do the right thing since frankly it's just bad business to refuse to let us out given how frustrated and unhappy we are.

Aspetti positivi:

Probably great for some companies or transactional small businesses. Highly automated

Aspetti negativi:

Pressured sales and poor customer service Completely inflexible interface Inability to customize virtually ANYTHING on their automated emails (which is where the value of the system is) Horrible issue resolution

Not what I expected

Commenti: Information about callers

Aspetti positivi:

I did like that the system recorded who was calling and would ask people to give us reviews on Google or Yelp.

Aspetti negativi:

That the system wanted to ask everyone to accept texting. I didn't care for the email system, it wasn't very user friendly especially creating groups.

Great, flexible Marketing Campaign tool using Artificial Intelligence to your advantage

Commenti: Ease of marketing campaigns, especially for areas of the business that tend to operate on small budgets and in isolation.

Aspetti positivi:

Mia is a great tool for providing automated recommendations for marketing campaigns for your business. It leverages artificial intelligence to determine who your target market(s) should be and makes your marketing campaigns so much more focused and easy to produce. It's also built to be easy to use, even (and in particular) for small business owners who have very limited bandwidth to learn and use it.

Aspetti negativi:

I haven't really run into any significant problems so far, so I don't have a lot to offer in terms of Cons for this product. It's well built, easy to use and doing what it said it would.

Signpost Answering Calls

Commenti: We have used SignPost for about 18 months. We quite the review management since we found a much less expensive option that does basically the same thing with a small price tag

Aspetti positivi:

Signpost has a US based call center with native English speakers

Aspetti negativi:

Call center employees do not follow directions

SignPost is Helpful...but be Hesitant (Dependant on type of Business)

Commenti: We personally had a bit of a rough start with SignPost. Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out. We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process. We ended up turning off a few features that didn't appeal to the way we conduct business and interact with our clients. That being said, we have not regretted using SignPost as we have received an influx of positive online reviews, it just takes more supervision than expected. My boss and I agree that I have to "babysit" Mia (Signpost's algorithm) to feel comfortable having her interact with our customers and their information. We have decided to manually unsubscribe clients who have been asked for a Google review, because we don't want them to perpetually be asked. From what we can tell there is an automated follow-up/reminder email prompt every month to three months, and we felt that was hastling to our clients.

Aspetti positivi:

- It's capability to merge contact info from Gmail so you don't have to manually enter clients. - It does work! We have received over 150 positive Google reviews in about 9 months. - It gives you weekly/monthly updates on have many clients were added or how many reviews you receive. - The customer support reps have been very gracious and helpful.

Aspetti negativi:

- While merging contacts from Gmail saves you time, ANYONE you email is eligible for a review. This means if someone only has a basic question, but doesn't get a quote or purchase services can receive a request for a review (unless you have the foresight to manually remove them). Or a partnering vendor or sales person you responded to can be included as well. This has happened to us, and most non-past clients find it odd. It's especially awkward in our case when it's someone who went with a different cater. - Also, there isn't a way for the algorithm to know WHEN the services were. We have had clients book with us and get asked for a review weeks before the actual services. Sometimes they'll still create a Google review that is vague but positive; however, we'd rather wait until we exceed their expectations during their event so they'll write a genuinely enthusiastic and detailed Google review. - You can't really customize the email verbiage to make it sounds like it's actually from you. Compared to our usual company verbiage, the email headlines and overall messages don't sound like their coming from us. The only customization you have are some basic color accents and inputting your logo.

Every business needs a Signpost!

Commenti: Signpost has made sure i am comfortable with the product and cares to make sure i am up to date on the new stuff they come up with and are available to me.

Aspetti positivi:

You cant get noticed unless you have avaliabilty of soliciting customers. People get busy and so do shop owners. So campaigns are a great way to keep in contact with my clients and scedualed campaings help to keep them professional looking . I like the part where the Mia system makes sure you are not over sending messages and campaings. Making sure our customers have a chance to review our services is a nice feature. The capabilities to rectify any negative feedback before it goes public is a great save. There are mean people out there and this helps us weed them out.

Aspetti negativi:

you fixed one con: being able to edit inside of a customers file.

Great Company!

Commenti: Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended!

Aspetti positivi:

Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended!

Aspetti negativi:

There is nothing negative I can think of.

Signpost Marketing is AWESOME!

Commenti: Simply AWESOME. I was a bit skittish/non-trusting at first given I'm a solo practitioner. Once Signpost gained my trust with their emails, phone calls and excellent service from folks like [SENSITIVE CONTENT HIDDEN], I have not looked back. Grateful to them for their skill set and their ability to keep more customers finding me.

Aspetti positivi:

Their Google Adwords support and reputation management features are both outstanding. The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not.

Aspetti negativi:

While the price-point may seem a bit high, as a solo practitioner I can tell you the apples to apples of the $'s spent vs. not spending it with is with Signpost absolutely is well worth it. I'm incredibly grateful for the increase in sales I've received thanks to Signpost so I can now expand and grow my business.

Recommend for every business

Commenti: Great

Aspetti positivi:

The reviews. I would not even have 25% of the reviews I have now if it was not for this software. My amazing service plus the review software is what keeps my customers returning and getting me new ones. Everyone looks at reviews and with a business at 4.7 stars and over 1,600 reviews it is an easy decision!

Aspetti negativi:

It could be more customizable. I would like to send out monthly emails like I do with Mail Chimp. If I could send email newsletters then I would not need to pay for another service.

Horrific Contract Terms!

Commenti: Horrific service.

Aspetti positivi:

Effectively a SCAM. I wouldn't recommend it if it were the only option available.

Aspetti negativi:

Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and keep billing even when they're not providing any services. Effectively a SCAM.

I love Signpost

Commenti: As a small business owner there is so much to pay attention to that doesn't include what you ACTUALLY provide as a service. Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers. They seamlessly provide you help and support while organizing you and helping you reach out to past clients, maintain current clients, and reach forward for new business. My business "RiverHorse Photography" is better for having included Signpost. I couldn't be happier with them and recommend them in the loudest of voices.

Aspetti positivi:

I love that customer service is attentive, it’s helped me connect with former customers, manage current customers, and acquire new customers. It has helped me organize myself in ways a one man operation can only dream.

Aspetti negativi:

There are hours for service. Sometimes I work at odd hours and because it is live human help, there are hours I have to abide by. They don’t work the odd hours that I do.

Not a good value for the money!!!

Commenti: I don't appreciate the fact that Signpost will automatically renew. I don't like anyone spending my money but me. If I don't give permission to run my credit card, it shouldn't happen.

Aspetti positivi:

I was able to send offers to my clients. Other than that it was worthless.

Aspetti negativi:

It's not doing enough for my money. I was told that I would have help with social media also and that just hasn't happened. Reviews are fine but after a while it becomes redundant.

Not for a new small business!

Commenti: This company makes a lot of promises but does not deliver! First they lock you into a contract that you just can not get out of!!!! These people are more about making money for themselves than helping your company make money... This program is certainly NOT a good fit for a very small, new company like mine, I come to find out! It is better suited for an established company that does not have the time to handle this type of stuff on their own. THIS IS NOT FOR A SMALL NEW COMPANY!!!!! Do not let them tell you that it is. They will NOT let me out of my contract even though they new it would not be a good fit for a brand new business like mine. When the guy that was signing me up asked how many contacts I had and I told him, I could tell in his voice that he was concerned. I should have picked up on it but I didn't ask him about it....He knew it wouldn't be a good fit for my business but he signed me up any way and now every month my bank account takes a hit that I can NOT afford! If your company is new or small enough to handle reviews on your own do NOT sign up for this!!!

Aspetti positivi:

It was pretty easy to use and that is just about it.... I do like that it takes the email address out of your email and adds it into Mia

Aspetti negativi:

This is not for a Small New business! It has done nothing but drain my bank account and they will not let me out of the contract even though it is not a good fit for me at this time.

Great way to keep people feeling helped.

Commenti: Pretty great.

Aspetti positivi:

I like the automatically reached out to those people both that we had sold and had not bought from us. I also like the negative reviews came to us first.

Aspetti negativi:

The back end is a little bit clunky and there isn't very much design that can be done when creating offers or anything.

Good product

Aspetti positivi:

I like the feedback it provides and how they set up my online profile to reach the biggest audience.

Aspetti negativi:

I don't like that it sends out discount coupons without my consent or approval first.

Great product + Great staff= Great results!

Commenti: I started with Signpost almost one year ago. In that time I have gone from maybe 9-10 Google reviews to over a 100. I have had such wonderful and helpful interactions with several Signpost employees-- [SENSITIVE CONTENT HIDDEN]. and every time I have come away with more knowledge about how to grow and improve my business using all the great tools that Signpost has. My client list has over 2,000 contacts now and they are all organized in various lists that allows me to reach out to them at specific times for different reasons. I also had Signpost set up and manage a Facebook/Instagram ad which was very successful and helped me have my best holiday season yet. Great product, great staff!!

Aspetti positivi:

This product finally helped me fine tune my process for asking for reviews.

Aspetti negativi:

The only issue that I have had is kind of complicated-- but basically I am not able to integrate my QB data due to the way that we use a deposit then several weeks later the payment is final. I am confident that Signpost is going to figure out a way to work around this.

Feedback Generator

Commenti: Reviews are really important in our business. Signpost makes it easy for clients to post reviews.

Aspetti positivi:

Signpost has made gathering feedback from clients a breeze. No other tactic I've used in the past has proven anywhere as close to as effective.

Aspetti negativi:

Cost, but it is worth the price. You also have to make sure you go through the contact list on a regular basis to keep everything up to date and to delete spam contacts that come through.

Could Work

Commenti: Customer service is helpful until you have an issue.

Aspetti positivi:

Easy to use and great review generator.

Aspetti negativi:

The integrations can be a hassle. The automations will cause premature review requests to be sent to prospects before they become customers. This is very annoying and we lost a client and a huge opportunity. We did end up saving the relationship but premature requests make companies look like they are desperate for review which is distasteful.