Steam-connect

A good option for contact centers

Commenti: I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

Aspetti positivi:

It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.

Aspetti negativi:

It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.

Very handy contact center software

Aspetti positivi:

Very customizable, api connected, easy usage

Aspetti negativi:

Earlier this year some serious downtime of the telephony service. But lately no problems anymore

A fabulous tool

Commenti: Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm

Aspetti positivi:

I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened

Aspetti negativi:

The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page

Very cheap and Afforable

Aspetti positivi:

Good service, affordable and good support.

Aspetti negativi:

many things still can be improved but yet still its good

Steam by codelogic

Aspetti positivi:

A very impressive and highly functional product, this software is ideal for managing calls and communications

Aspetti negativi:

The software takes some getting used to, but with practice becomes very smooth.

Steam Connect EO

Commenti: Sometimes I need to use the predictive dialer feature while making my calls. I can say that this is the feature that I like the most and most useful for me in this software.

Aspetti positivi:

I use and love the predictive dialer feature all the time. Makes my job easier

Aspetti negativi:

I don't like its interface very much. It is not much different from other software. They need to work a bit and offer a nicer interface

works great

Commenti: I would recommend it without pause. simple and easy to use.

Aspetti positivi:

it's easy to use and runs properly. no issues downloading or opening. makes me feel like I'm being taken care of. no problems using the program or any of its functions.

Aspetti negativi:

nothing has happened to make ME NOT LIKE IT

Great choice for telephony

Commenti: I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider.

Aspetti positivi:

The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note.

Aspetti negativi:

Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem.

Fácil e demais.

Aspetti positivi:

Facilidade de usar, pode ser leigo que consegue usar da melhor forma, utilizando todos os recursos.

Aspetti negativi:

Até o momento nenhum contra sobre o aplicativo, estou satisfeito.