Cos'è Freshchat?

Freshchat è un innovativo software di messaggistica creato per i team di vendita e di coinvolgimento dei clienti per parlare con clienti potenziali ed effettivi tramite siti web, app per cellulari o social network. Evoluzione rispetto alle live chat precedenti, Freshchat aiuta le imprese e i suoi team a concentrarsi su un'esperienza di messaggistica senza interruzioni, basata sul contesto. Grazie a funzionalità quali campagne, bot di vendita, funzioni self-service integrate e instradamento intelligente dei messaggi, le aspettative verranno fissate e soddisfatte, mentre le risposte alle domande dei visitatori saranno più intelligenti e veloci.

Chi utilizza Freshchat?

Il mercato di riferimento di Freshchat comprende team di vendita, assistenza clienti e commercializzazione di soluzioni Saas e aziende e-commerce con team comprendenti un massimo 50 membri che utilizzano il prodotto.

Dove si può implementare Freshchat?

Basato sul cloud
Locale

Informazioni sul fornitore

  • Freshworks
  • Sede: San Mateo, USA
  • Fondata nel 2011

Assistenza di Freshchat

  • Assistenza telefonica
  • Assistenza diretta 24 ore su 24

Disponibilità per Paese

Afghanistan, Albania, Algeria, Andorra, Angola e altri 225

Lingue

cinese, coreano, francese, giapponese, inglese e altri 9

Freshchat prezzo

Prezzo di partenza:

15,00 USD/mese
  • Sì, offre prova gratuita
  • Sì, offre versione gratuita

Freshchat dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Freshchat è disponibile a partire da 15,00 USD/mese.

Piani tariffari richiedi una prova gratuita

Informazioni sul fornitore

  • Freshworks
  • Sede: San Mateo, USA
  • Fondata nel 2011

Assistenza di Freshchat

  • Assistenza telefonica
  • Assistenza diretta 24 ore su 24

Disponibilità per Paese

Afghanistan, Albania, Algeria, Andorra, Angola e altri 225

Lingue

cinese, coreano, francese, giapponese, inglese e altri 9

Video e immagini di Freshchat

Freshchat Software - 1
Freshchat Software - 2
Freshchat Software - 3
Freshchat Software - 4
Freshchat Software - 5
Vedi altri 5
Freshchat Software - 1
Freshchat Software - 2
Freshchat Software - 3
Freshchat Software - 4
Freshchat Software - 5

Caratteristiche di Freshchat

  • Accesso da dispositivi mobili
  • Accesso/Controllo remoto
  • Analisi aumentata
  • Assistente virtuale
  • Assistenza clienti
  • Bot preconfigurato
  • Branding personalizzabile
  • Chat in tempo reale per i consumatori
  • Chat proattiva
  • Chatbot
  • Comunicazione multi-canale
  • Elaborazione del linguaggio naturale
  • Gestione delle attività
  • IA/Machine learning
  • Instradamento automatico
  • Integrazioni di terze parti
  • Live Chat
  • Modulo offline
  • Monitoraggio degli utenti di siti web
  • Riconoscimento della lingua
  • Risponditori automatici
  • Risposte automatizzate
  • Sistema plurilingue
  • Storico delle trascrizioni/chat
  • Strumenti collaborativi
  • Suggerimenti di query
  • Supporto da remoto
  • Sviluppo senza codice
  • Targeting geografico
  • Trasferimento/Instradamento

Alternative a Freshchat

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
Una soluzione per chat in tempo reale semplice, chiara, veloce e intuitiva.
Soluzione di live chat con integrazione di CRM e di help desk e funzioni di creazione di report avanzate.
La prima piattaforma di messaggistica per i clienti del mondo pensata per la crescita aziendale.
Tidio è una piattaforma di servizio clienti che consente di fornire un'assistenza clienti eccellente e generare vendite con chatbot e live chat. Ulteriori informazioni su Tidio
All-In-One FREE Website Engagement Tool - 12 Tools Built Into 1 Button
Zoho SalesIQ aiuta a coinvolgere i visitatori del sito in tempo reale, per convertirli in clienti paganti. SalesIQ vanta 100.000 utenti in tutto il mondo.
Software di alta qualità per live chat ed helpdesk utilizzato da 26.000 aziende. Prova LiveChat e trasforma il tuo team in un vero protagonista del servizio clienti!
Tools that enable marketing, comms and PR pros to monitor, analyze and influence the world around them.

Recensioni su Freshchat

Punteggio medio

Nel complesso
4,0
Facilità d'uso
4,1
Servizio clienti
3,8
Caratteristiche
3,9
Rapporto qualità-prezzo
4,0

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
39%
4
38%
3
13%
2
5%
1
5%
Chetan
Chetan
Director (India)
Utente LinkedIn Verificato
Moda e articoli di abbigliamento, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Freshchat is the Great Customer Support Software

5,0 anno scorso

Commenti: It was a good experience, but we always wanted an amazing experience.

Aspetti positivi:

Freshchat is the nice customer support software to help customers with immediate response.

Aspetti negativi:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Alternative considerate: LiveAgent, Crisp e LiveChat

Perché passare a Freshchat: It was a better tool as comparison from others in my alternative list during the time of purchase.

Yann
Yann
Podcasting Consultant (Finlandia)
Media online, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A solid tool to provide top-notch customer support through live chat

4,0 3 anni fa

Commenti: Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Aspetti positivi:

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

Aspetti negativi:

The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

Alternative considerate: BirdSeed

Perché passare a Freshchat: Because I had used another tool by Freshworks in the past and because of Freshchat overall presentation (features, design, etc.)

Karan
Business Development Representative (India)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

User-friendly interface & pricing structure

4,0 4 settimane fa Nuova

Commenti: Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support!

Aspetti positivi:

We could set it up easily since we had a few Freshworks' products integrated. The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.The dashboards are intuitive, helping us understand the functioning and areas of improvement. This helps us communicate with a potential prospect as and when they have a query.

Aspetti negativi:

Although the existing integrations help, I would love to see some more features added that can help us increase collaboration with teams. The mobile experience is not as smooth as what their competitors offer.

Alternative considerate: Drift, Intercom e Zendesk Suite

Darien
Darien
Associate Pastor (Canada)
Utente LinkedIn Verificato
Istituzioni religiose, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Freshchat is a quality chat application with a confusing backend UI and an impossible login system

3,0 2 anni fa

Commenti: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

Aspetti positivi:

Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

Aspetti negativi:

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers

Sushant
Sushant
Co-Founder (India)
Utente LinkedIn Verificato
Gestione formativa, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent tool to provide superior customer experience

5,0 3 mesi fa

Commenti: Overall, Freshchat is a great tool for the customer support team. It easily gets integrated with most of the tools. We have used the integration of Freshchat & Freshdesk to manage live chat and tickets.

Aspetti positivi:

We were using Freshchat for managing customer support queries for a delivery business. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. The dashboard has all the options for viewing agents' performance and quality over time. We also used Facebook and Whatsapp integration to put chats of all channels into one place. This helped in improving the productivity of our team.

Aspetti negativi:

I liked all the features apart from chatbots. I found the chatbot very expensive considering the volume of our chats.