--- description: Scopri le funzionalità di Freshchat, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.it/software/158117/freshchat Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/158117/freshchat?page=2) > Freshchat è un moderno software di messaggistica creato per i team di coinvolgimento dei clienti che consente di parlare con clienti potenziali ed esistenti su tutti i canali. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 145 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Freshchat? Il mercato di riferimento di Freshchat comprende team di vendita, assistenza clienti e commercializzazione di soluzioni Saas e aziende e-commerce con team comprendenti un massimo 50 membri che utilizzano il prodotto. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 145 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.0/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Freshworks - **Area geografica**: San Mateo, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 1799,00 INR - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, coreano, francese, giapponese, inglese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - AI Copilot - Accesso da dispositivi mobili - Analisi aumentata - Assistenza clienti - Autoresponders - Avvisi/Notifiche - Bot preconfigurato - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Elaborazione del linguaggio naturale - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione delle attività - Gestione delle comunicazioni - IA/Machine learning - Instradamento automatico - Live Chat - Modulo offline - Quadro della attività - Rendicontazione e analisi statistiche - Riconoscimento della lingua - Risposte automatizzate - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Suggerimenti di query - Supporto da remoto - Sviluppo senza codice - Targeting geografico - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento ## Integrazioni (17 in totale) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... e altre 2 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3460 reviews) 4. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24146 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1727 reviews) ## Recensioni ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22 gennaio 2023* | Gestione formativa | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Inconvenienti**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29 giugno 2026* | Trasporto aereo/Aviazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Inconvenienti**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22 maggio 2026* | Vendita al dettaglio | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Inconvenienti**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Review by Vishnu" — 5.0/5 > **Vishnu** | *16 giugno 2026* | Reti informatiche | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: A simple and intuitive tool that's easy to use and navigate. It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity. > > **Inconvenienti**: The product has remained largely the same for a long time, with very few new features or meaningful enhancements. Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows. > > Freshchat is a straightforward and easy-to-use customer messaging platform with a clean interface and a relatively low learning curve. It makes it simple for teams to manage conversations and respond to customer inquiries efficiently. The setup process is generally smooth, and day-to-day navigation is intuitive. However, my overall experience has been somewhat disappointing due to the lack of meaningful innovation over time. While the core functionality works as expected, the platform has seen few significant feature improvements, and some areas feel outdated compared to competing solutions. Given the pricing, I expected more advanced capabilities, better customization options, and continued product development. For organizations with basic chat support needs, Freshchat may be sufficient, but businesses looking for a more modern and evolving platform may find better value elsewhere. ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20 giugno 2026* | Produzione di apparecchi elettrici/elettronici | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Inconvenienti**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/158117/freshchat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/158117/freshchat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati