Vonage Business Communications

Great product for small companies

Commenti: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Aspetti positivi:

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Aspetti negativi:

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Definite a must for businesses.

Commenti: Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects

Aspetti positivi:

Compared to what we were using before it is a big game changer.

Aspetti negativi:

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.

Decent App

Aspetti positivi:

Vonage was good for communication outside of the office with one main inbox

Aspetti negativi:

It took a while to connect calls and was also very spotty with coverage

Vonage Business Communications was just ok

Commenti: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Aspetti positivi:

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Aspetti negativi:

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

A good way to have your call center in order

Commenti: It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.

Aspetti positivi:

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Aspetti negativi:

It can be a bit complex to understand how to connect evrything to get the call flow in order.

If you want a big name with a big price tag

Commenti: Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back!

Aspetti positivi:

Our call quality was always crystal clear and never dropped or missed a call.

Aspetti negativi:

We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

Great Customer Service!

Commenti: Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.

Aspetti positivi:

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Aspetti negativi:

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Great voip phone system

Commenti: Setting up Vonage is easy and straightforward and the customer service is top tier.

Aspetti positivi:

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Aspetti negativi:

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

My company left Vonage for a dialer - after over a month wish they would switch back

Commenti: I used Vonage for 2.5 years in Moving, and I felt no "slow season", the ease of it's use through 2 companies kept my income level steady and high. It was easier to reach more customers with the Vonage integration suite using the click to dial feature and texting that was done through my Moving Software. More contacts =more sales=more money with commission only based jobs.

Aspetti positivi:

The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$

Aspetti negativi:

Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.

Easy to Use VIOP Service

Commenti: We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we felt the need to move to another service that offered more service for the price we were paying.

Aspetti positivi:

Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.

Aspetti negativi:

As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.

Used in our customer service department - great for users and admins!

Aspetti positivi:

It is an effective software that easily allows monitoring, recording and review of incoming calls to our company.Easy to monitor agent activity and live monitor calls.

Aspetti negativi:

Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording.

Disappointing SMS Services and Poor Customer Service from Vonage

Commenti: I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.

Aspetti positivi:

The mobile application is easy to use along with its features.

Aspetti negativi:

Worst customer service and sales team who promise and don't deliver.

Vonage Business Communications

Commenti: The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.

Aspetti positivi:

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Aspetti negativi:

I haven't found anything that I don't like yet.

Disappointed

Commenti: Terrible. I wouldn't recommend this service to anyone.

Aspetti positivi:

Apparently, they should provide a large range of solutions. But I hadn't the opportunity to explore them, one I was so disappointed with customer service on the very first one.

Aspetti negativi:

Customer service is a joke. They kept my money and didn't deliver the service on a technicality.

Feedback for Vonage

Commenti: My experience with Vonage has been good. No major glitch that i found while working on Vonage.

Aspetti positivi:

Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!

Aspetti negativi:

The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!

Vonage is User friendly service Provider for business

Commenti: Mostly I like vonage need to implementation on call duration and call reports should automatically generating

Aspetti positivi:

Mostly I like vonage Call and voice quality and message delivery very speed

Aspetti negativi:

Mostly I like vonage need to implementation on call duration and call reports should automatically generating

Vonage Business Communication Review

Aspetti positivi:

Ease of usage.Low-cost and reliable communication provider.Can be integrated with your CRM or ATS.

Aspetti negativi:

Poor customer service.A lot of technical glitches.You often get a lot of spam incoming calls.

Complicated software

Aspetti positivi:

Helps small businesses manage their communications

Aspetti negativi:

It not user friendly with a lot of glitch

Great UCaaS solution

Commenti: Compared to other providers I found that Vonage offered the most bang for your buck. Their solution and support has been solid and I find the user portal to be user friendly.

Aspetti positivi:

The mobility app is a life changer since you can now make and take calls from anywhere in the world and the person calling in would think you are in the office.

Aspetti negativi:

For smaller customers you are pushed towards using the instant chat as it is not easy to call in for support.

vonage is a tool we use daily as part as the way we contact and call our customers

Commenti: it been a great tool to manage and control calls

Aspetti positivi:

easy to use and great feature to know the volume of calls

Aspetti negativi:

sometimes calls get dropped or have a poor quality

Simplify Business with a Simple Business VoIP Phone System

Aspetti positivi:

Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.

Aspetti negativi:

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

Commenti: It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Aspetti positivi:

- The mobile app is pretty slick and just works.

Aspetti negativi:

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Easy to Use

Commenti: Vonage's apps for computers and phones makes it a seamless extension of my business.

Aspetti positivi:

I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient.

Aspetti negativi:

I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me.

Abysmal Customer Service/Support

Commenti: There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully.
We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor [SENSITIVE CONTENT HIDDEN] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer.

Aspetti positivi:

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Aspetti negativi:

Porting process, customer service, customer support

Vonage Business for your business

Commenti: I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Aspetti positivi:

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Aspetti negativi:

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.