Chi utilizza questo software?

Ebsta is used by Marketing, Sales and Customer Success Teams to drive customer engagement. Ebsta currently integrates with Salesforce, Gmail, and Google Calendar.

Valutazioni medie

95 recensioni
  • Nel complesso 4.8 / 5
  • Facilità d'uso 4.7 / 5
  • Servizio clienti 4.6 / 5
  • Caratteristiche 4.7 / 5
  • Rapporto qualità-prezzo 4.6 / 5

Dettagli del prodotto

  • Prezzo di partenza 30,00 USD/mese
  • Versione gratuita
  • Prova gratuita
  • Implementazione Cloud, SaaS, Web
  • Formazione Live Online
    Webinar
    Documentazione
  • Assistenza Orario lavorativo
    Online

Dettagli del fornitore

  • Ebsta
  • http://www.ebsta.com
  • Fondata nel 2009

Informazioni su Ebsta

Ebsta empowers thousands of companies to drive customer engagement at scale. Ebsta's Customer Intelligence Platform seamlessly integrates Salesforce, emails and calendars to automatically unlock your company network, create personalised cadences, track engagement in real-time, score customer engagement and measure team performance. Ebsta's Chrome Extension is jam-packed with features to boost productivity - including Salesforce integration, email tracking, send later and meeting scheduler.

Caratteristiche di Ebsta

  • Analisi dati
  • Contenuti video
  • Diffusione dei contenuti
  • Gestione delle community
  • Gestione delle comunicazioni
  • Gestione delle perdite di clienti
  • Live Chat
  • Ludicizzazione
  • Raccolta di feedback
  • Collaborazione
  • Gestione contatti
  • Gestione dei contenuti
  • Gestione del territorio
  • Gestione della formazione
  • Gestione delle offerte
  • Gestione delle presentazioni
  • Gestione delle prestazioni
  • Gestione delle riunioni
  • Gestione di documenti
  • Gestione di obiettivi / quote di vendita
  • Gestione di potenziali clienti
  • Acquisizione di potenziali clienti
  • Distribuzione di potenziali clienti
  • Gestione della campagna
  • Gestione delle pipeline
  • Lead Nurturing
  • Lead Scoring
  • Monitoraggio della fonte
  • Segmentazione della clientela potenziale
  • Strumenti per la ricerca di potenziali acquirenti
  • Tracciamento delle interazioni

Prodotti alternativi

Prodotti simili

Le recensioni più dettagliate su Ebsta

Ebsta is the email tracking buddy!

Data della recensione: 30/8/2018
Eman J.
Recruiting Coordinator
Esternalizzazione/Delocalizzazione, 10.001+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from!

Vantaggi: I like Ebsta because it helps me sync all the emails I sent, receive, reply, and forward to and from the client or candidate on Salesforce. I also like the fact that I can schedule the time and date of when I will be sending an update or an email to the candidate. This help me do all of the order I receive from my boss even if it is dated a week from now because I can just schedule when the email should be sent out to a single candidate, client or a prospective client or candidate. Ebsta is great too because it enables me to see when the receiver of my email already open such correspondence.

Inconvenienti: What I least like about Ebsta is that whenever I am using a different computer, I need to restart it again. It is very time consuming. Since it is bundle to my gmail, why can't it be just synced to the email I am using so that whenever I log in to my email, I don't need to refresh my Ebsta so that it will work again.

This tool is a nice to have especially for Salesforce users to be able to sync conversations.

Data della recensione: 14/5/2018
Verified Reviewer
Senior Associate Consultant
Consulenza manageriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
4 / 5
Caratteristiche e funzionalità
3 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: It is a very useful app to help us sync our Gmail messages to Salesforce as well as notify us if the existing profile from LinkedIn is already in our system. It is user-friendly and with an easy click button the app can give you the name/email address/company combination to help us sync a message to a profile with similar names in our system.

Vantaggi: This helped us a lot in logging the conversation from Gmail to Salesforce. It skips the process of having one to send an email and manually log the details into the Salesforce. This also helps us view if an existing candidate in LinkedIn is already in our database.

Inconvenienti: This tool search via name and/or email address, however, if there are duplicate accounts with the same name it could also show. While this app syncs Gmail messages it is now working for Inmail messages send via LinkedIn directly. It gets hard for the users as we need to manually log an InMail activity (sent from our account) as well as incoming replies.

A Must Have for Salesforce Users!

Data della recensione: 17/3/2017
Derek R.
Sales & Support Reprsentative
Industria edilizia, 13-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!

Vantaggi: This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!

Inconvenienti: The popup banner when in gmail/linkedin/twitter will search that person in salesforce for you, which is really cool. I wish it were a little more accurate though.

Email Syncing on SalesForce? Use Ebsta!

Data della recensione: 17/8/2018
Dennis C.
Recruitment Specialist
Esternalizzazione/Delocalizzazione, 10.001+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses to our candidate tracking system.

Vantaggi: We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Before, when we were not using Ebsta it is very time consuming because we need to check each client or candidate profile then sync the message profile per profile which is very time consuming. With Ebsta, it made us sync the email message as soon as we reply to the candidate which is very convenient. We've saved soo much time because of Ebsta.

Inconvenienti: The only thing I don't like about Ebsta is that we need to upgrade our plan so that we can avail of the Growth subscription which has additional capabilities and with additional cost too. Our Ebsta plan is already expensive, and we need to pay more to get other minor functionalities, but still Ebsta is very great!

Great App for Email Documentation

Data della recensione: 20/4/2017
John M.
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
4 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
4 / 5
Assistenza clienti
4 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: I've been using the app for just about a year now for Gmail. This has become critical for effective time management when recording emails to Salesforce. Click tracking has also come in very handy for the sales team. The only hiccup I'd like to see fixed is when an email is recorded to Salesforce, it uploads the email and the attachments (if selected), but it does not link the two together. Great app overall.

Vantaggi: I primarily use the Ebsta app for logging emails and attachments into Salesforce. It is a much cleaner solution than the BCC Salesforce offers out of the box. Email open notifications are also extremely useful when trying to get a hold of clients as it's a little flag that it might be a good time to reach out.

Inconvenienti: The only real hiccup I see with the app is the attachments don't link to the recorded email inside of Salesforce. They are both logged to the record, but when reviewing the "email sent' activity, there isn't a direct link between the email and whatever attachments associate with it.

Leggi altre recensioni