Outreach

Best sales sequencing tool on the market, hands down

Commenti: Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

Aspetti positivi:

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Aspetti negativi:

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

Great, but not perfect

Commenti: Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.

Aspetti positivi:

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team.

Aspetti negativi:

There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform.

Misled, big time.

Commenti: My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was just below the bar.

Aspetti positivi:

Looks pretty, cheaper than some products but still expensive.

Aspetti negativi:

I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked to try all these different things that genuinely never worked. What’s the MOST disappointing this about all of this is I asked on numerous occasions if this issue was happening with any of outreaches other clients using outlook and outreach together, I was told definitively that it was not happening with ANY integrations and it was only my business that the issues were occurring. I’ve now moved to another company that use Outreach, and of course, the issue with the signature happens again. It’s clear that integrity is low in the business, I was made to believe that our case was so so rare, and I spent hours and hours trying to fix it. It may seem like such a simple thing, a picture in a signature not sending though, but the way I work and the standard the business sets, we looked low tied to new prospects with sloppy email looks. The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks.

Made our SDRs way more productive

Commenti: Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

Aspetti positivi:

We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

Aspetti negativi:

It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

Outreach Review

Commenti: Great sales platform for teams looking to become more organized and increase their prospecting efforts.

Aspetti positivi:

Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great.

Aspetti negativi:

Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why.

Very impressed

Aspetti positivi:

The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce.

Aspetti negativi:

It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles.

Great Sales Engagement Platform

Commenti: So far the implementation and training team have been great. The product is reliable and really helping our team work faster.

Aspetti positivi:

Outreach makes it easy for my sales reps to take action on leads. There are ways to automate many steps they would have to do manually, thereby giving them more opportunity to focus in other areas. Outreach is very customizable.

Aspetti negativi:

Setup is complicated. It isn't just "plug and play". Until you spend a decent amount in the product, it is hard to remember how to get to everything.

Outreach for automating sales tasks

Commenti: Outreach helps our inside sales team automate the engagement process and helps them to contact potential opportunities with sequences and templates.

Aspetti positivi:

Outreach provides a way to engage easier with prospects and leads in addition to automating sales and marketing tasks that were time consuming.

Aspetti negativi:

In managing multiple users, it isn't as easy to divide tasks between a group as it is to run individual tasks and automations.

Outreach for Sales & Marketing

Commenti: Great experience per my previous comments on ease of use and functionality. I love snippets and personalization features!

Aspetti positivi:

We used to use groove and outreach is a huge improvement. It is very easy to set-up sequences with personalization, linked content from highspot or direct url, and create snippets for dropping in different images or content features. I am able to set-up sequences for sales to support marketing programs and craft message and content used. I can look at reporting metrics within the sequence to see who is using, how many contacts are active/pending/paused and draw conclusions on effectiveness of the messaging.

Aspetti negativi:

I only create sequences for sales versus actually sending them, but I think there was some confusion on how to add contacts or to make them active in one sequence over another. We use contact list views in Salesforce to add contacts, which seems to work but not sure if there is another way that is less manual than building out the list views- like linking to campaign?

Super in depth way to prospect

Aspetti positivi:

Sequences are great and leave no stone unturned

Aspetti negativi:

I would love if there was an option to receive calls back on your desktop on Outreach

Outreach

Commenti: Fairly positive

Aspetti positivi:

Outreach allows me to effectively maintain workflows

Aspetti negativi:

Having to close out of current sessions and restart due to connectivity

Great assistant to sales folks

Aspetti positivi:

Integrations and ease of use. It makes managing your reach outs much easier and saves you a lot of time. It makes the entire sales cycle streamlined.The analytics part gives great insights into the performance.

Aspetti negativi:

There is nothing I have disliked so far in this tool. Even the UI has improved with recent changes

Sales Engagement Made Simple

Commenti: I have used some alternatives to Outreach but think the ease of use and some powerful organizational and engagement features make this the best sales engagement platform for SaaS sales.

Aspetti positivi:

The ability to track email opens and a customers engagement level, and using features like tags to better organize myself to follow up with accounts at the best possible times in their buying cycle. Easy integrations and syncing with G suite and Salesforce.

Aspetti negativi:

The software is somewhat rigid in customization. Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking.

Great "outreach" software that makes calling and emailing a breeze

Commenti: Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not.

Aspetti positivi:

+ Lots of sales insight available (what sequences/emails are more effective than others) + 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them + Love the ability to be able to submit a quick question to the support team from the UI + You can tag prospects, calls, etc. which makes finding them a lot easier + The support team is very responsive to fixing issues and helping with training gaps

Aspetti negativi:

- Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company) - There definitely are bugs that make some of the processes annoying - The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level) - Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls.

Outreach solves your purpose of everything related to Sales activities and reachout

Commenti: It has been a great experience working on outreach when you can schedule you tasks and tracks reports accurately

Aspetti positivi:

1. Ease of usage 2. Loads of features 3. Scheduling of tasks 4. Inbuilt phone calls 5. Automation scheduling of emails

Aspetti negativi:

1. Phone numbers not available for APAC region 2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts

Outreach your Prospects

Commenti: My SDR team at first was hesitant but now loves the workflows.
Seem to be booking more demos now.

Aspetti positivi:

Use of use and easy integration with Salesforce. Separate prospects and Accounts Awesome reporting tools KPI made easy

Aspetti negativi:

No Voice mail drop Difficulty with incoming calls Support takes forever to get back to you

Selling without Outreach is selling with a handicap.

Aspetti positivi:

I just started using Outreach and it's saved me so much time from manually sending emails. It also helps me organize my tasks which is critical for success. It's helped me closed more deals. Selling without Outreach is selling with a handicap.

Aspetti negativi:

Connectivity issues happen once in awhile but it's not bad.

Best tool in its category

Commenti: Overall, I would choose Outreach any day over the competitors and recommend it to others.

Aspetti positivi:

Outreach suited our needs the best out of other tools in the market. It is very comprehensive and integrates with other tools in our sales enablement stack seamlessly.

Aspetti negativi:

The reporting function needs improvement; too much data and not the right metrics - it would be good to see output through the full funnel instead of standalone metrics. Also, calls connected should exclude voicemail.

Great Prospect Management Tool

Commenti: Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign

Aspetti positivi:

Great Sales Cadence for effective Lead Management Detailed Email Analytics for Campaign Management

Aspetti negativi:

Inability to integrate with Google Sheets and only allows upload thru CSV Takes time for User to familiarize themselves with the Tool UI

Very easy to use, but frequent outages

Aspetti positivi:

Super easy to use. Any feature you need is easy to find with their intuitive, reactive UI.

Aspetti negativi:

Frequently goes down for periods of minutes, and in rare circumstances hours. On top of this, it can be hard to find certain information when you need it. (why can't I see amount of time certain prospects have opened emails)

Great tool for automating sales prospecting

Commenti: This tool helps automate email-based prospecting and marketing so your sales team can be more efficient.

Aspetti positivi:

I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team.

Aspetti negativi:

The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out!

Outreach has made a huge impact for our team!

Aspetti positivi:

The sequences in Outreach have been the most beneficial tool for our team by far. With a little work on the front end, you can streamline your workflow for the next two months whether its by prompting yourself to call a customer or sending an automated, pre-typed email.

Aspetti negativi:

My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows us.

Amazing software that immediately generates return on investment

Commenti: Their customer success and new customer install team is AMAZINGLY good. It's a complex solution, but that is also its power. Any question I asked was answered immediately by whatever level of support was required.

Aspetti positivi:

Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.

Aspetti negativi:

The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.

The customer engagement platform of the future

Aspetti positivi:

Outreach is absolutely loaded with features and different methods for prospecting and engagement.

Aspetti negativi:

The interface does not always respond to commands but usually it just takes a quick refresh.

Excellent software for sales teams

Aspetti positivi:

Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer

Aspetti negativi:

Annual contracts and very expensive for SMBs Integrated sales dialer