--- description: Scopri le funzionalità di Alcea IssueTrack, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alcea IssueTrack - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la risoluzione delle problematiche](/directory/30675/issue-tracking/software) > [Alcea IssueTrack](/software/160250/fit-issuetrack) # Alcea IssueTrack Canonical: https://www.capterra.it/software/160250/fit-issuetrack Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/160250/fit-issuetrack?page=2) > Alcea IssueTrack è una soluzione di monitoraggio dei problemi basata sul team che include diversi percorsi per tutte le esigenze di monitoraggio. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 10 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Alcea IssueTrack? Alcea IssueTrack è perfetto per qualsiasi organizzazione che abbia la necessità di tenere traccia di problemi e attività in modo efficace. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 10 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.1/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Alcea Technologies - **Area geografica**: Ottawa, Canada - **Anno di fondazione**: 1997 ## Contesto commerciale - **Prezzo di partenza**: 20,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Austria, Belgio, Canada, Cechia, Danimarca, Finlandia, Francia, Germania, Grecia, Italia, Lussemburgo, Messico, Monaco, Norvegia, Nuova Zelanda, Paesi Bassi, Polonia, Portogallo, Regno Unito e altri 8 ## Funzionalità - Alerts/Escalation - Dashboard - Gestione della knowledge base - Gestione delle attività - Gestione delle mansioni - Verifica dei problemi ## Opzioni di supporto - Chat ## Categoria - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) ## Alternative 1. [Jira](https://www.capterra.it/software/19319/jira) — 4.4/5 (15314 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [Zoho Projects](https://www.capterra.it/software/169455/zoho-projects) — 4.5/5 (857 reviews) 4. [GitHub](https://www.capterra.it/software/129067/github) — 4.8/5 (6155 reviews) 5. [JIRA Service Management](https://www.capterra.it/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Recensioni ### "Highly Customizable and Inexpensive Tracking Solution" — 4.0/5 > **O'Ryan** | *15 ottobre 2018* | Settore petrolifero ed energetico | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access. > > **Inconvenienti**: It is rather cumbersome to export data out of the system in order to keep a local copy. > > This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed. ----- ### "Risk Management, Scope Management and Action Item Tracking" — 4.0/5 > **Craig** | *17 ottobre 2018* | Trasporti/Trasporto merci/Ferrovie | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project. > > **Inconvenienti**: Can't think of anything at this time. As with most database tools it take a while to get user support. > > We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority\* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests. ----- ### "Stolt review" — 4.0/5 > **David** | *30 marzo 2017* | Trasporti/Trasporto merci/Ferrovie | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Flexibility in setup. > > **Inconvenienti**: Complexity in some features setup, example ranking, workflow and grouping. > > FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond. ----- ### "Alcea IssueTrack Review - Hunterdon Healthcare Team" — 4.0/5 > **Jayada** | *16 ottobre 2018* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too. > > **Inconvenienti**: User groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome. > > We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive. ----- ### "Flexible Software to our needs" — 4.0/5 > **Julie** | *15 ottobre 2018* | Prodotti chimici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It has been adapted to suit our business needs when raising non-conformities. > > **Inconvenienti**: It is not very well known so can't discuss help with other colleagues. > > The customer care is amazing and I would highly recommend Alcea for this wonderful service alone. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/160250/fit-issuetrack?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/160250/fit-issuetrack) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati