--- description: Scopri le funzionalità di Qubicles, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qubicles - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Qubicles](/software/161183/qubicles) # Qubicles Canonical: https://www.capterra.it/software/161183/qubicles Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/161183/qubicles?page=2) > Da un'azienda di software per contact center e blockchain pluripremiata e che non richiede licenze. Registrati ora gratuitamente. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 24 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Qubicles? Attività di call center e contact center in tutto il mondo, stanche delle costose opzioni che saturano il mercato. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 24 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 3.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Qubicles - **Area geografica**: Atlanta, USA - **Anno di fondazione**: 2013 ## Contesto commerciale - **Prezzo di partenza**: 19,99 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Implementazione e piattaforme**: Cloud, SaaS, Web, iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Alerts/Escalation - CRM - Call Center Inbound - Call Center Outbound - Chat dal vivo - Chat/Messaggistica - Composizione automatica dei numeri di telefono - Connessione telefonica automatica - Creazione di report/analisi - Dashboard - Definizione degli script di chiamata - Gestione dei sondaggi - Gestione della campagna - Gestione della knowledge base - Gestione delle code - Gestione di call center - ID chiamante - IVR - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Live Chat - Monitoraggio delle chiamate - Raccolta dati multi-canale - Registrazione delle chiamate - Registrazione delle chiamate - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Softphone - Sondaggi e feedback ## Integrazioni (1 in totale) - Gmail ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) - [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (481 reviews) 3. [Genesys Cloud CX](https://www.capterra.it/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [NiCE CXone](https://www.capterra.it/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.capterra.it/software/130134/leaddesk) — 4.8/5 (13 reviews) ## Recensioni ### "Incomparable" — 5.0/5 > **Francis** | *15 novembre 2017* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1 maggio 2020* | Servizi ai consumatori | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: It's very easy to set up and it requires almost no expertise to get it going. > > **Inconvenienti**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12 aprile 2019* | Organizzazioni politiche | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Flexibility, cost effectiveness, scalability. > > **Inconvenienti**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11 aprile 2017* | Cosmetica | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Inconvenienti**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16 aprile 2019* | Vendita al dettaglio | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Inconvenienti**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/161183/qubicles?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/161183/qubicles) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati