--- description: Scopri le funzionalità di LogMeIn Rescue, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LogMeIn Rescue - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [LogMeIn Rescue](/software/161344/logmein-rescue) # LogMeIn Rescue Canonical: https://www.capterra.it/software/161344/logmein-rescue Pagina: 1/8\ Avanti: [Pagina successiva](https://www.capterra.it/software/161344/logmein-rescue?page=2) > Controllo remoto in tempo reale del computer di un cliente sul web per help desk, software di supporto, organizzazioni IT e altro ancora. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 163 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza LogMeIn Rescue? Piccole, medie e grandi imprese in organizzazioni IT interne, MSP, help desk di assistenza clienti professionali e supporto tecnico. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 163 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: GoTo - **Area geografica**: Orem, USA - **Anno di fondazione**: 2003 ## Contesto commerciale - **Prezzo di partenza**: 109,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, coreano, francese, giapponese, inglese, italiano, olandese, portoghese, spagnolo, tedesco, ungherese - **Paesi disponibili**: Australia, Canada, Cina, Filippine, Germania, Giappone, India, Irlanda, Malaysia, Nuova Zelanda, Regno Unito, Singapore, Stati Uniti ## Funzionalità - Accesso non presidiato - Accesso/Controllo remoto - Alerts/Escalation - Annotazioni - Branding personalizzabile - CRM - Chat dal vivo - Chat in tempo reale per i consumatori - Chat/Messaggistica - Comunicazione multi-canale - Condivisione dello schermo - Condivisione dello schermo in tempo reale - Condivisione di documenti - Condivisione schermo del cellulare - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Desktop/Browser Sharing - Gestione del controllo delle presentazioni - Gestione della configurazione - Gestione delle attività - Gestione delle code - Gestione delle riunioni - Gestione di contratti/licenze - Gestione di incidenti - IVR - Instradamento automatico - Integrazione telefonia-computer (CTI) - Live Chat - Monitoraggio dei cespiti - Portale self-service - Registrazione della sessione - Registrazione delle chiamate - Registrazione delle chiamate - Registrazione dello schermo - Risoluzione dei problemi - Softphone - Sondaggi e feedback - Strumenti collaborativi - Strumenti di diagnostica - Supporto da remoto - Third-Party Integrations - Trasferimento di file - Video Chat - Videoconferenze ## Integrazioni (11 in totale) - Agiloft - Autotask PSA - Freshdesk - HappyFox Chat - HappyFox Help Desk - JIRA Service Management - Microsoft 365 - Microsoft Teams - Salesforce Service Cloud - ServiceNow - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Programmi per la condivisione dello schermo](https://www.capterra.it/directory/31738/screen-sharing/software) - [Software per Remote Work](https://www.capterra.it/directory/31855/remote-work/software) - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) ## Alternative 1. [Zoho Assist](https://www.capterra.it/software/181775/zoho-assist) — 4.7/5 (1381 reviews) 2. [Supremo Remote Desktop](https://www.capterra.it/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 3. [ISL Light](https://www.capterra.it/software/146892/isl-light) — 4.7/5 (779 reviews) 4. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11622 reviews) 5. [AnyDesk](https://www.capterra.it/software/149595/anydesk) — 4.6/5 (1782 reviews) ## Recensioni ### "LogMeIn Is a wonderful option for remote repairs" — 4.0/5 > **Carman** | *23 luglio 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier. > > **Inconvenienti**: Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer. > > LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance. ----- ### "Good Product for Remote Support" — 4.0/5 > **Mihai** | *10 settembre 2025* | Trasporto aereo/Aviazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I am using LogMeIn products for over 10 years and I find it a great tool. I like the simplicity of it and the fact that I am already used to the tool. The user accounts are easy to create and we can support he customers quite easy. The remote access function is working flowless, like always. > > **Inconvenienti**: I have used LogMeIn for years now, and I have great experience with it. What I like the least right now is the pricing for the enterprise solution. The value for money is not quite there, especially compared to other products on the market. > > Overall experience with LogMeIn Rescue is good, especially that I have been using the product for more the 10 years. I am personally a big fan of LogMeIn. ----- ### "May 2022 Update Broke this Product" — 2.0/5 > **Brett** | *19 maggio 2022* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 1.0/10 > > **Vantaggi**: Reliable - unattended access - ease of use with client > > **Inconvenienti**: Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers. > > Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI. ----- ### "A Reliable Tool for Remotely Connecting to Another Computer or Device" — 5.0/5 > **Andrea** | *8 luglio 2025* | E-learning | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues. > > **Inconvenienti**: There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk. > > We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products. It made sense to add another product to that account rather than go with an untested vendor. We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers. ----- ### "LogMeIn Rescue - Essential Support Software" — 5.0/5 > **Bryan** | *23 novembre 2019* | Contabilità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers. > > **Inconvenienti**: It's not cheap\! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you. > > Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. ----- Pagina: 1/8\ Avanti: [Pagina successiva](https://www.capterra.it/software/161344/logmein-rescue?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/161344/logmein-rescue) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati