Cos'è Rescue?LogMeIn Rescue è una soluzione di assistenza a distanza potente e facile da usare per PC, Mac, dispositivi mobili e altro. Rescue è progettata per servire team di tutte le dimensioni, dai piccoli helpdesk alle più grandi organizzazioni di supporto del mondo. Rescue ti aiuta a fornire supporto tecnico ai tuoi dipendenti, ai tuoi clienti o a entrambi, con una soluzione veloce, affidabile, versatile e facile da usare.
Chi utilizza Rescue?
Piccole, medie e grandi imprese in organizzazioni IT interne, MSP, help desk di assistenza clienti professionali e supporto tecnico.
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Recensioni su Rescue
Remote support at your finger tips
I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.
Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.
LogMeIn Rescue - Essential Support Software
Commenti: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.
In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.
It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.
Best Software for Remote in Chip Cost
Commenti: overall experience is good
best feature is real time chat & screen sharing & after click the remote file remote auto connected in just a sec...
file sharing is take to much time & some time remote is auto disconnected
May 2022 Update Broke this Product
Commenti: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.
Reliable - unattended access - ease of use with client
Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.
Remote support for mobile and desktop
Commenti: I help employees with computers and software remotely.
It is possible to get remote help for computers, Macs, and mobile devices. The devices can be accessed quickly without the need to install any software. Reports on user satisfaction, performance, and session statistics can be created. Sessions can be automatically recorded, and earlier sessions can be reviewed.
It is worth it for the remote connection and its prices, but it is not the cheapest one. Simultaneous connections may be improved. Before starting sessions, there are some user access limitations to be completed in Windows.