MailClark

MailClark

da MailClark

Chi utilizza questo software?

Customer Support, Marketing & Sales, Recruitment, Project Management.

Valutazioni medie

18 recensioni
  • Nel complesso 4.9/5
  • Facilità d'uso 4.6/5
  • Servizio clienti 4.9/5
  • Caratteristiche 4.4/5
  • Rapporto qualità-prezzo 4.8/5

Dettagli del prodotto

  • Prezzo di partenza 5,00 USD/mese
  • Dettagli sul prezzo Yearly Plan: $5/active user/month Monthly Plan: $7/active user/month
  • Versione gratuita No
  • Prova gratuita No
  • Implementazione Installazione eseguita - Mac
    Cloud, SaaS, Web
    Installazione eseguita - Windows
    Dispositivi mobili - iOS nativo
    Dispositivi mobili - Android nativo
  • Formazione Di persona
    Live Online
    Documentazione
  • Assistenza Orario lavorativo
    Online

Dettagli del fornitore

  • MailClark
  • https://mailclark.ai
  • Fondata nel 2015

Informazioni su MailClark

Bring the power of a shared inbox within Slack or Microsoft Teams to easily engage your teams in workflows related to messages management. For every Customer Support, Sales & Marketing, Project Management or Recruitment team, MailClark centralizes shared inboxes to optimize productivity.

Caratteristiche di MailClark

  • Archiviazione e conservazione
  • Blocco spam
  • Caselle di posta condivise
  • Gestione delle code
  • Gestione delle firme
  • Gestione delle risposte
  • Monitoraggio delle e-mail
  • Recupero dati
  • Ricerca del percorso migliore
  • Risposte predefinite
  • Whitelisting/Blacklisting

Le recensioni più dettagliate su MailClark

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

Data della recensione: 14/3/2018
Andy R.
Executive Producer/Audio-Visual Alchemist
Produzione di media
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
4/5
Rapporto qualità-prezzo

Vantaggi: I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Inconvenienti: I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

Risposta del fornitore

da MailClark il giorno 20/3/2018

Hi Andy, Thank you for your review! If you need help to start answering from Slack, let us know, we'd be happy to share some tips :)

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Data della recensione: 7/9/2017
Paul A.
CEO
Internet, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
4/5
Facilità d'uso
4/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Vantaggi: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Inconvenienti: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Risposta del fornitore

da MailClark il giorno 19/9/2017

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

It just works, and it keeps getting better

Data della recensione: 31/8/2017
Franz-robert V.
Lead ux, senior dev
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
4/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: All communications in one channel : slack!

Vantaggi: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Inconvenienti: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Risposta del fornitore

da MailClark il giorno 19/9/2017

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Great slack app

Data della recensione: 3/9/2017
Phil D.
CEO
E-learning, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
3/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
3/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Emails in one place

Vantaggi: Mailclark is easy to use, setup is as simple as creating email addresses and then chasing your apps to send to these email addresses instead.

Risposta del fornitore

da MailClark il giorno 19/9/2017

Hi Phil, Thank you for your review! If you ever have questions about MailClark, we'd be happy to help!

Great addition to our Slack team

Data della recensione: 2/9/2017
Jason F.
Director of Business Development
Gestione di organizzazioni non profit, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Vantaggi: It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Inconvenienti: Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

Risposta del fornitore

da MailClark il giorno 19/9/2017

Hi Jason, we¿ve taken good note of your feedback indeed. We¿ll keep you updated, thank you for your review!

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