MailClark

da MailClark

5 / 5 17 recensioni
MailClark

Prodotti di successo


Chi utilizza questo software?

Customer Support, Marketing & Sales, Recruitment, Project Management.

Valutazioni medie

17 recensioni
  • Nel complesso 5 / 5
  • Facilità d'uso 4.5 / 5
  • Servizio clienti 5 / 5
  • Caratteristiche 4.5 / 5
  • Rapporto qualità-prezzo 4.5 / 5

Dettagli del prodotto

  • Prezzo di partenza 5,00 USD/mese
  • Dettagli sul prezzo Yearly Plan: $5/active user/month Monthly Plan: $7/active user/month
  • Versione gratuita No
  • Prova gratuita No
  • Implementazione Installazione eseguita - Mac
    Cloud, SaaS, Web
    Installazione eseguita - Windows
    Dispositivi mobili - iOS nativo
    Dispositivi mobili - Android nativo
  • Formazione Di persona
    Live Online
    Documentazione
  • Assistenza Orario lavorativo
    Online

Dettagli del fornitore

  • MailClark
  • https://mailclark.ai
  • Fondata nel 2015

Informazioni su MailClark

Bring the power of a shared inbox within Slack or Microsoft Teams to easily engage your teams in workflows related to messages management. For every Customer Support, Sales & Marketing, Project Management or Recruitment team, MailClark centralizes shared inboxes to optimize productivity.

Caratteristiche di MailClark

  • Archiviazione di e-mail
  • Blocco spam
  • Caselle di posta condivise
  • Elenco elementi consentiti / elenco elementi non consentiti
  • Gestione delle firme
  • Gestione delle risposte
  • Gestore code
  • Monitoraggio delle e-mail
  • Recupero dati
  • Ricerca del percorso migliore

Le recensioni più dettagliate su MailClark

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Traduci con Google Data della recensione: 7/9/2017
Paul A.
CEO
Internet, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
4 / 5
Facilità d'uso
4 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Vantaggi: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Inconvenienti: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Risposta del fornitore

da MailClark il giorno 19/9/2017

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

It just works, and it keeps getting better

Traduci con Google Data della recensione: 31/8/2017
Franz-robert V.
Lead ux, senior dev
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
4 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: All communications in one channel : slack!

Vantaggi: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Inconvenienti: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Risposta del fornitore

da MailClark il giorno 19/9/2017

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Leggi altre recensioni