Zoho Billing

Recommended to All my SAAS Friends

Commenti: We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.

Aspetti positivi:

This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.

Aspetti negativi:

We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.

Everything you need to bill consistently

Commenti: This is a great tool for payment processing specially when integrated with other Zoho relevant tools

Aspetti positivi:

Zoho Subscriptions takes care of every step of the payment process. After its setup, the process is smooth and simple for every new customer yhat signs up

Aspetti negativi:

The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer

Great Potential but a Few Key Failures

Commenti: We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work.

Aspetti positivi:

You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.

Aspetti negativi:

Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.

Secure, reliable and easy way to charge subscription

Commenti: Overall i am happy with the secure environment which Zoho subscription has provided, we have tried to make this application but then decided to go with Zoho

Aspetti positivi:

Easy navigation, support documents, and support team is very helpful. As usual a product from Zoho family is awesome.

Aspetti negativi:

Option to charge from estimate is not available, in India specially we are charging customers from invoice after GST regulations, to avoid GST payment before receiving payment, i would request Zoho subscription to allow this.

Great way to keep track of subscription purchases

Commenti: I'm not sure what we would do without Zoho Subscriptions. It has taken us from spreadsheets and manual invoicing to an automated process. This has saved us hours of manual labor. I love how we can keep track of our clients and quickly issue refunds if needed.

Aspetti positivi:

I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.

Aspetti negativi:

Didn't have any cons. Great program to use.

Good for Scaling

Commenti: We needed to have one recurring invoice for partners that have multiple clients and subscriptions. And ZohoSubs was a great solution.

Aspetti positivi:

Integrations with Payments is very seamless. Setting up WebForms to create subscriptions is fairly easy.

Aspetti negativi:

Integration with ZohoCRM is not as seamless as hoped.

Great API and Support

Commenti: I spent several weeks looking for the right subscription management platform for FilterSnap. There were e-commerce platforms for selling physical products, and subscription platforms for selling virtual subscriptions (gym membership, software license, etc), but nothing that seemed to be able to to sell a subscription to a physical product. Then I found ZOHO Subscriptions. While it was not a perfect fit right out of the box, I was able to use their APIs to build exactly what I needed. Now I am able to concentrate on building my business rather then worrying about by billing platform.

Aspetti positivi:

1. Robust and fully-featured API 2. Support team is responsive, and goes the extra mile to help you 3. Pricing model is great for the startup and beyond

Aspetti negativi:

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process. 2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.

Saves a lot of time!

Commenti: Saves us a lot of time.

Aspetti positivi:

Saving time is very important to our company because saving time saves us money. Automation saves us time that is why we LOVE Zoho Subscriptions. It helps us to eliminate manual billing. Subscriptions takes care of EVERYTHING - coupons, addons, thank you for your payment, card failure and card expiring notices, and prorate invoices. We can even group invoices from multiple subscriptions together and it integrates with my accounting software. The cost is so much less than other subscription billing services.

Aspetti negativi:

It would be nice to have more than one hosted page layout option. Also the setup for the hosted page can be somewhat default, especially adding addons.

Makes my monthly billing easy

Commenti: Before using Zoho Subscriptions, I used a invoice billing app that allowed us to send monthly invoices. We send payment reminders 5 days before the end of the month. The invoicing app only allowed me to set a date we want reminders sent. So if the month had 30 days (or less), the reminder was one day off. Subscriptions sends reminders 5 days before the end of the month no matter how many days are in a month. This is just one of the many great things about Zoho Subscriptions.

Aspetti positivi:

Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services.

Aspetti negativi:

There is not enough options or flexibility for hosted pages.

Great product to mange your recurring billing!

Commenti: I've been using Zoho Subscriptions for over 5 months. I was looking for something to replace an outdated and hard to mange system. With Zoho, we are able to manage all aspects of our product's subscription services all in one elegantly designed place. The system is very intuitive and lends itself to naturally to easy customer management. I'd highly recommend it.

Aspetti positivi:

There is a great product dev team behind this product that is eager to get any issue resolved in a proactive manor. If you find an issue, they are sure to help you find a solution.

Aspetti negativi:

It's is tied to Zoho Books. It would be nice if it integrated into other accounting platforms such as Xero or Quickbooks, especially in the US. Reports could be a little more robust.

Love subscriptions

Aspetti positivi:

The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions

Aspetti negativi:

I wish subscriptions had a more options of what date the recurring charges would apply. Other than that, no other complaints

Easy and efficient

Commenti: We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.

Aspetti positivi:

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Aspetti negativi:

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

Zoho Subscriptions hits the sweet spot!

Aspetti positivi:

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Aspetti negativi:

Lack of a direct Quickbooks integration.

Executive Director

Commenti: Overall, a positive experience in respect to CRM manangement

Aspetti positivi:

-extremely powerful -subscription renewal an excellent feature

Aspetti negativi:

-lag between CRM syncing with subscription -problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward -cannot change change on 2nd tier subscriptions automatically -updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

An excellent, automated software with great customer service

Aspetti positivi:

It's automated and super customizable. Any questions are always answered promptly by the customer service team

Aspetti negativi:

There are so many customization options that it can get complicated to do very simple tasks unless you know where to look

Great value!

Commenti: It's been great!

Aspetti positivi:

Was much better than Chargify or Recurly, as there was no % taken from the subcription.

Aspetti negativi:

The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form

Review

Aspetti positivi:

Easy recharge, integrations, automation, and communication

Aspetti negativi:

glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte

-

Commenti: Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts.

Aspetti positivi:

It is user friendly and could take care of the invoicing needs in my organization.

Aspetti negativi:

There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.

Customer Satisfaction

Commenti: I am a happy customer.

Aspetti positivi:

I am satisfied for my journey with ZOHO.

Aspetti negativi:

Support and its timezones. No prompt responses when urgencies.

User frinedly product...

Commenti: earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product..

Aspetti positivi:

it has many options by default which i required, easy to use..

Aspetti negativi:

After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.

Review

Commenti: Very good

Aspetti positivi:

Like all the options available and easy to use

Aspetti negativi:

Can't think of any reason right now but will let you know

Awesome

Aspetti positivi:

I really like the system and the features. Easy to use and I adapted very fast.

Aspetti negativi:

Perhaps more options for communicating with the client, in addition to sending e-mails.

A nice recurring billing software

Aspetti positivi:

Easy to configure subscription plans & discounts.

Aspetti negativi:

Hard to customize as per our requirement.

Fantastic Product

Commenti: Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website

Aspetti positivi:

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

Aspetti negativi:

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.

Does what we need it to do

Aspetti positivi:

Integration with Zoho Books and Zoho CRM, test environment

Aspetti negativi:

It took a while to get setup, when we set it up we didn't find much resources available to help us implement.