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Splashtop
Cos'è Splashtop?
Splashtop è una piattaforma software completa che offre servizi robusti per l'accesso remoto e l'assistenza remota. Riconosciuto a livello globale, serve oltre 30 milioni di clienti da ogni angolo del mondo, inclusi grandi corporazioni e piccole imprese. Splashtop è progettato per soddisfare una varietà di casi d'uso, che vanno dagli utenti individuali che cercano un accesso remoto personale ai professionisti IT che necessitano di avanzate capacità di supporto. Splashtop è certificato ISO, conforme a SOC 2 e al GDPR.
Chi utilizza Splashtop?
Gli utenti in qualsiasi tipo di business o organizzazione che hanno bisogno di accedere remotamente ai loro computer di lavoro e/o di casa, o di fornire assistenza remota ai computer dei clienti
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Splashtop
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Recensioni su Splashtop
Splashtop quasi al top
Commenti: Trovato dopo una ricerca ho voluto provare, c'era un offerta per un mese, ma generalmente costa poco. Funziona molto bene, puoi accedere a qualsiasi device e registrare anche. Usato per connessione remota ma ha anche altre funzioni
Aspetti positivi:
Connessione remota, certificato sicurezza SSL. Multilingue, diverse funzione da connessione remota a piani con Cloud integrati
Aspetti negativi:
Nessuno fino ad ora, per l'utilizzo che facciamo
Risposta di Splashtop
7 mesi fa
Hello Elisa, Thank you for your thoughtful review of Splashtop! We're delighted to hear that our various features have been useful to you. We strive to provide a cost-effective solution, so it's wonderful to hear that you found our pricing attractive and our performance reliable. Your positive feedback about accessing and recording devices remotely is much appreciated, and we're glad our service has been beneficial for your needs without any drawbacks so far. Thank you for choosing Splashtop!
Fa il suo dovere ma c'è ancora da sistemare qualcosa
Commenti: Buono, fa quello che deve ma necessita qualche miglioria dal punto di vista delle prestazioni
Aspetti positivi:
il programma si presta bene al suo lavoro, fa quello che deve senza troppe pretese
Aspetti negativi:
a volte ci sono problemi di connessione secondo quello che è stato il mio utiizzo. Ci sono degli sfarfallamenti dovuti a problemi di connessione
Remote desktop
Aspetti positivi:
Il vantaggio è stato quello d poter salvare le sessioni per rivederle
Aspetti negativi:
A volte terminava o si bloccava senza motivo
Un po' troppo articolato
Aspetti positivi:
Buon software ma un po' troppo articolata la procedura di installazione del software anche perché servono due software diversi suo pc remoto e sul master
Aspetti negativi:
Come dicevo sopra un po' scomodo il fatto di dover avere due software distinti sui due pc
Ottima piattaforma ma limitante
Aspetti positivi:
La piattaforma è completa per quanto riguarda le funzionalità e le modalità di uso. é di facile utilizzo e distribuzione.
Aspetti negativi:
Le policy di vendita diventano riduttive nel nostro settore dove saremmo obbligati ad acquistare nuove licenze anche per effettuare un accesso singolo ad un nuovo cliente.
David's Splashtop Review
Commenti: Splashtop works very well and has a bunch of features i find usefull such as two factor authentication which guarantees me my connections are safe.
Aspetti positivi:
Splashtop is supported on windows, mac and even linux and as so i can use it on any laptop or computer we have at the company. Splashtop also offers a free trail.
Aspetti negativi:
Remote printing on Splashtop sometimes does not work so well and needs a few tries to work.
Risposta di Splashtop
7 mesi fa
Hello David, Thank you for your review of Splashtop. We're glad to hear that you find its compatibility across Windows, Mac, and Linux beneficial for your company. Your feedback on the occasional issues with remote printing is valuable, and we hope our support team can assist in resolving this. We hope to continue providing an excellent remote connection product. Thank you for choose Splashtop.
Simple, Easy Remote Access. A MUST for MSP's
Commenti: Fantastic! I wish I could use it for my personal network.
Aspetti positivi:
Easy to deploy, access and use. Splashtop really is a must-have remote agent for MSP's regardless of size.
Aspetti negativi:
The only issue I have with Splashtop is that I wish I could deploy it for personal use. It's an amazing product and my go-t0 remote access agent.
Risposta di Splashtop
5 mesi fa
Hello Andrew, Thank you for your review! We're thrilled to hear that Splashtop has become an essential tool for your MSP operations due to its ease of use. As for utilizing Splashtop for personal use, we offer various subscription plans that may fulfill your needs linked at the bottom in case you are interested. We're glad to hear that Splashtop has been exceeding your expectations and we hope to continue doing so in the future. Thank you for choosing Splashtop. https://www.splashtop.com/products/personal
Splashtop Review
Commenti: Overall this is a good tool, with a little bit of improvement it would be great.
Aspetti positivi:
Splashtop works great to remote in to another PC and assist or repair. The file transfer feature works great and the tool is fairly easy to use.
Aspetti negativi:
The resolution of the remote PC could use some upgrading, often it seems a bit blury or hard to see. Splashtop requires the user to allow the connection or if it times out it will allow you in. sometime I need to over ride the user and they just reject the remote session when I try to connect.
Risposta di Splashtop
10 mesi fa
Hello Tonia, Thank you for sharing your thoughts on Splashtop. We're delighted to hear that you find our remote access solution effective for assisting and repairing PCs. We understand your concerns regarding resolution and connection issues, and we're always working to enhance the user experience, including improving resolution clarity and refining connection processes. Your feedback is invaluable as we strive to deliver an even better service. We appreciate your support and hope to exceed your expectations in the future.
Splashtop Review for Remote Workers
Commenti: I really like it. Much better than the prior system the company used.
Aspetti positivi:
Ease of use and simple navigation with Splashtop is much better than other programs our company has used.
Aspetti negativi:
My mouse appears to have two mouse pointer arrows, but only one is active. This can be confusing, and it may be some display settings that are entirely unrelated to Splashtop.
Spashtop is a great remote management and support tool for remote users and more
Commenti: The Splashtop tool has performed well for me and is reliable and fast.
Aspetti positivi:
Splashtop is easy to use, cost effective and secure.
Aspetti negativi:
I have found nothing to dislike about Splashtop
Risposta di Splashtop
5 mesi fa
Hello Tony, Thank you for your insightful review of Splashtop! It's great to hear that you find it easy to use, cost-effective, and secure, with no drawbacks to mention. Your positive experience with its reliability and speed highlights its value for remote management and support. It's also helpful to know that you chose Splashtop for its superior fit and cost-effectiveness compared to other options. Thank you for choosing Splashtop and we hope to continue exceeding your expectations.
Splashtop ROCKS
Commenti: Excellent product, I would highly recommend it!
Aspetti positivi:
Very easy to use and they are always working on additional features to be implemented
Aspetti negativi:
Updates come on when first logging in and can take time for the updates
Risposta di Splashtop
10 mesi fa
Hello Josepj, Thank you for taking the time to share your positive experience with Splashtop. Regarding your feedback on updates, we understand that they may occasionally interrupt your workflow, and we're continually striving to minimize any inconvenience while ensuring that you have access to the latest improvements. We're delighted to have earned your recommendation and are grateful for your trust in us, especially considering your transition from other providers. If you have any further suggestions or questions, please don't hesitate to reach out. Thank you again for choosing Splashtop.
Access anytime with Splashtop
Commenti: Overall Splashtop is the best solution for remote access of softwares and computers and it's very reliable
Aspetti positivi:
The best thing is it's feature of simple remote accessibility to the softwares with fair security and reliability
Aspetti negativi:
It's user interface can be better according to the modern time and certain functions can be added
Risposta di Splashtop
10 mesi fa
Hello, Thank you for taking the time to share your experience with Splashtop. We appreciate your feedback regarding the user interface and additional functionalities and rest assured, we're always working to enhance our platform to better meet the needs of our users in today's modern environment. We're delighted to have earned your trust as the best solution for remote access, especially after switching from other providers. We're committed to continually improving to ensure your experience remains top-notch. Thank you for choosing Splashtop.
Alternative considerate:
This is the product you need!
Commenti: I was a former user of GoToMyPC. Always had problems with not being able to connect. I found Splashtop and decided to give it a try. I am totally happy with Splashtop and have no desire to look for anything else. It does everything that I need it to do and is so easy to use. Thanks Splashtop for a great product!
Aspetti positivi:
Easy to use for remote computer work, programming, and audio file transfers. I have used Splashtop from all over the world with very few complications. Usually, the complications are from a lack of service from my remote locations.
Aspetti negativi:
I can’t think of anything I don’t like. Splashtop does everything I need it to do.
Risposta di Splashtop
10 mesi fa
Hello Barry, Thank you so much for taking the time to share your positive experience with Splashtop. We're thrilled to hear that our product has met your expectations and has proven to be a valuable tool for you. We appreciate your feedback on the absence of any discernible cons and are delighted that Splashtop fulfills all your needs seamlessly. We understand the frustration that can arise from connectivity issues, and we're proud to have provided you with a reliable solution. Thank you for choosing Splashtop
A Fantastic Remote Client with File Transfer
Aspetti positivi:
It is easy to use, easier to deploy, secure, and provides rock solid file transfer for larger files.
Aspetti negativi:
The cost is a bit higher than I'd usually afford - that said, there's nothing comparable at this value point.
Risposta di Splashtop
10 mesi fa
Hello Matthew, Thank you for taking the time to share your feedback on Splashtop. We're happy to hear that you find our remote client to be fantastic. We understand concerns about cost, and while we strive to provide the best value for our users, we appreciate your acknowledgment that there is nothing comparable at this price point. We're pleased to be your preferred choice and we appreciate your trust in us after switching from other providers. If you ever have further questions or suggestions, feel free to reach out. Thank you for choosing Splashtop.
Alternative considerate:
Great experience with Splashtop
Commenti: We have been using Splashtop SOS for many years now and started using Splashtop Business during the pandemic to provide remote support to our Zoom Room devices.
Aspetti positivi:
Splashtop has all of the features we need to use daily to provide remote support to our community. You can respond to UAC prompts remotely, transfer files to/from the user's computer, and even lock the mouse if needed.
Aspetti negativi:
Walking a user through downloading a mobile app or approving all of the permissions needed to use Splashtop on a newer Mac can be kind of a pain, but that is the result of built-in security features in the operating systems, not anything on Splashtop's end.
Risposta di Splashtop
11 mesi fa
Hello Amy, Thank you for sharing your positive Splashtop experience. We’re happy to hear that Splashtop’s features have been useful and easy to use. Your feedback is invaluable to us as it helps us sustain the level of quality we provide to you and your organization. We hope to continue being your primary remote connection provider and exceed your expectations. Thank you for choosing Splashtop.
Excellent for remote control!
Commenti: This is our go to solution when on business trips, during the pandemic it was instrumental to keep our business going.
Aspetti positivi:
Very easy to set up. It is very stable and accurate. You can have several computers, laptops, tablets configured to control in your group, for a single user.
Aspetti negativi:
There is actually not a single thing I dislike.
Risposta di Splashtop
10 mesi fa
Hello Jose R, Thank you for taking the time to share your experience with Splashtop. We're delighted to hear that our remote control solution has met your expectations. We appreciate your feedback on the comparison between other providers, and we're glad to have been able to offer a more user-friendly and feature-rich alternative. If you ever have any questions or need further assistance, feel free to reach out. Thank you for choosing Splashtop.
Alternative considerate:
Great Product at a Great Price
Commenti: Being able to work from home or afar on travels
Aspetti positivi:
Ease of setup/connecting, speed while remoted, cost of product
Aspetti negativi:
Having only 2 computers that can access the remote
Risposta di Splashtop
10 mesi fa
Hello James, Thank you for your enthusiastic review of Splashtop. We're glad to hear that Splashtop has enabled you to work efficiently from home or while traveling. We understand your concern about the limitation on the number of computers that can access the remote, but we're constantly working to improve our services and expand accessibility. Your feedback is invaluable to us as we strive to deliver the best remote access solutions. Thank you for choosing Splashtop.
Use Splashtop to Facilitate Remote Access, and Presentations
Commenti: I have a few computers that I have set up permanent remote access to. For these computers, I can initiate remote access in an unattended state, or without anyone's permission. This is very useful for computers I can administer remotely. I uses the SOS tool on an as-needed basis to do one time support sessions to help a user with a hardware or software problem. I also use the SOS tool to share my screen and present ideas, or show project progress.
Aspetti positivi:
Splashtop gives me the ability to take my computer expertise and use it to help others. It also gives me the ability to present ideas and to demonstrate designs without the need to meet in person. It allows a collaboration between all the information on both the sender's and the user's computers.
Aspetti negativi:
It can be challenging for the non-savvy computer user to download and install the SOS app. I usually have to walk them through the process. I don't see where this process could be simplified, I just see some of my clients struggle with it. I think it is a great security feature, forcing them to be fully involved in the decision making process of allowing remote access to their computer.
Risposta di Splashtop
11 mesi fa
Hello Clifton, Thank you for taking the time to share your experience with Splashtop. We appreciate your detailed feedback on both the positive aspects and areas for improvement. We understand the challenges you mentioned regarding the installation process of the SOS app, especially for users less familiar with technology. We appreciate your recognition of the security aspect, as involving clients in the decision-making process for remote access is crucial. While we continuously strive to enhance user experience, your feedback sheds light on areas where further improvement may be beneficial. We're delighted to hear that Splashtop's features aligned with your needs and that the licensing options were suitable for your business. It's rewarding to know that Splashtop has become an integral part of your workflow, providing both unattended remote access and on-demand support sessions. Thank you for choosing Splashtop, and we look forward to continuing to meet and exceed your expectations.
Great for my type of work!
Commenti: I would highly recommend Splashtop to anyone needing remote access.
Aspetti positivi:
Love that I can work from home or when I am on the road. It is imperative that I am able to log-in to my desktop computer at work to access my work and schedule. Splashtop allows me to do this easily.
Aspetti negativi:
It can be a little slow or delayed at times, but overall it is great!!
Risposta di Splashtop
5 mesi fa
Hi Mila, Thank you for sharing your positive experience with Splashtop. It's great to hear that it allows you to seamlessly work from home or on the go by providing easy access to your desktop computer and schedule. We apologize for any brief slowdowns and will use this feedback to further improve our product. Thank you for recommending Splashtop and choosing us to be your remote access provider.
Well, it works...
Commenti: Always worked, easy, and great if you have an endless IT budget.
Aspetti positivi:
It's pretty easy to set up, has all the features you would need to be able to remote on someone's machine without hassle and do what needs be done.
Aspetti negativi:
The cost of what this product actually does is highly inflated. Should be at least half the cost of what it is now.
Risposta di Splashtop
10 mesi fa
Hello James, Thank you for taking the time to share your experience with Splashtop. We're pleased to hear that you found it easy to set up and that it provided the necessary features for remote access. However, we understand your concern regarding pricing, and we appreciate your feedback. We're sorry to see you go, but we're glad to hear you've found a solution that suits you. If you have any further feedback or questions, please don't hesitate to reach out.
Splashtop to the rescue
Commenti: Splashtop has been good and reliable over the years plus something we've deployed hundreds of times so overall a very reliable remote access tool.
Aspetti positivi:
Splashtop we have used for many years and it has a really easy deployment along with being updated frequently, all the standard features plus a few extras are included out the box.
Aspetti negativi:
The change of licence model now makes Splashtop really expensive if you need to scale up number of devices in your account, it used to be much less expensive and some of the new features are good but come with an increase in cost.
Risposta di Splashtop
10 mesi fa
Hello Aaron, Thank you for your review and continued support of Splashtop. We're delighted to hear that our platform has been a reliable remote access solution for you. Your feedback regarding the pricing structure and feature additions is invaluable as we strive to meet the evolving needs of our users while maintaining affordability. We remain committed to delivering a high-quality remote access experience and appreciate your loyalty and feedback as we continue to improve Splashtop. We hope to continue to meet your expectations.
Slashtop is a reliable and user-friendly remote access solution
Aspetti positivi:
During my trip, I needed to access important files on my office laptop. With Splashtop, I could log in easily from my personal laptop. The experience was smooth, and I could navigate through my system with ease, and retrieve the necessary files. It's super simple to use and helpful.
Aspetti negativi:
It's a bit complicated for non-tech users to navigate through it.
Risposta di Splashtop
10 mesi fa
Hello Mitusha, We appreciate your positive feedback regarding Splashtop's reliability and user-friendly interface for remote access. It's great to hear that you found it seamless to retrieve important files from your office laptop while on your trip, and that the experience was smooth overall. However, we understand your concerns about its complexity for non-tech users. We continuously strive to enhance our user experience and provide support resources to address any difficulties users may encounter. If you have any issues, you can refer to our knowledge base articles or reach out to our support team as we're always happy to help. Thank you for choosing Splashtop.
Good product for my needs
Commenti: The key benefit is to be able to work from home which I am now doing full time.
Aspetti positivi:
It is very easy to use. I was not involved in the decision making process of which remote linking program to obtain when COVID hit. I like that it quickly connects with my work computer.
Aspetti negativi:
Since I have multiple monitors, I have the business version of the program and occasionally it tells me I don't have the right level to access both monitors but it is easily resolved, just annoying. Other than that, I don't really have any cons.
Risposta di Splashtop
10 mesi fa
Hello Michele, Thank you for taking the time to share your thoughts on Splashtop. We're delighted to hear that it meets your needs and has proven to be easy to use. We appreciate your feedback regarding the occasional issue with multiple monitors on the business version. We understand how having the right level of access across multiple monitors is crucial, and we apologize for any inconvenience caused. We're thrilled that the key benefit for you is the ability to work from home, and we're committed to continually improving our program to better serve your needs. Thank you for choosing Splashtop.
Great all around product, especially for small MSPs
Commenti: Really good overall, never really any issues that needed escalating.
Aspetti positivi:
Feature rich and fairly priced. Rare in the current climate.
Aspetti negativi:
Can be a bit clunky, especially when it comes to file transfer/live chat
Risposta di Splashtop
11 mesi fa
Hello David, Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our product to be great all around, particularly for small MSPs. We appreciate your acknowledgment of the feature richness and fair pricing, values we strive to maintain in the current market. Your feedback on potential clunkiness in file transfer/live chat is duly noted. We're pleased to learn that you've encountered minimal issues overall and appreciate your trust in Splashtop. We look forward to continuing to meet your expectations.
Good Cost effective multi-platform remote desktop
Commenti: Requirement to remotely troubleshoot tablets and desktops, without a site visit, or awkward "press this button" coaching.
Aspetti positivi:
Easy deployment for windows machines. (We used GPO and PDQ Deploy). Requirement was to have one central remote support tool for multiple types of devices, including Windows PC, android tablets, and iPhones. Included both a web client, and thick client. Integrated with Azure for SSO.Can separate devices by any logical grouping (site, type, etc)
Aspetti negativi:
Flakey install sometimes. It would not take MSI arguments, so I had to create 4 different transform files and associated GPOs for each site for logical grouping.
Risposta di Splashtop
10 mesi fa
Hello Adam, Thank you for sharing your detailed feedback on Splashtop. It's excellent to know that Splashtop met your requirement for a central remote support tool across various devices. We apologize for any inconvenience you experienced with installs and the need for multiple transform files; your insights are invaluable for our ongoing improvement efforts. If you have any issues or suggestions, please don't hesitate to reach out. Thank you for choosing Splashtop.
