Business VoiceEdge

Great phone system

Aspetti positivi:

Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

Aspetti negativi:

At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

We love Business VoiceEdge! We know that our phone system is as professional as can be!

Commenti: This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

Aspetti positivi:

I love that we are able to set up different options for when our business is closed or for holidays.

Aspetti negativi:

The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

Avoid At All Cost

Commenti: It has been a nightmare.

Aspetti positivi:

None, the service has been a nightmare from the beginning.

Aspetti negativi:

Everything setting it up has been a nightmare. In the first 2 months we were left without service multiple times. One of the times we were without phone service for over 1 week due to comcast sending us faulty equipment and taking over a week to correctly diagnose and replace it. This cost us a huge amount of money and aggravation and Comcast offered us a $100 statement credit for the failure. It was basically a slap in the face saying the don't care about our business. I explained to them that not only did we lose business but I had to forward all the lines and pay an answering service answer phone calls and they basically said that wasn't there issue despite their incompetence leaving us without phones for over a week.

Very fast and at a good price!

Commenti: It was efficient, quick, and easy to use! I am happy to pay the price for it.

Aspetti positivi:

I love that Comcast is quick and fast. If we have had any problems we have been able to contact Customer support and get the help needed. The price is good for what we are getting!

Aspetti negativi:

I have enjoyed everything. Customer support did put me on hold for a little while, but other than that no complaints!

Cloud Hosted SIP made easy

Commenti: We decided to implement VoiceEdge in our corporate office and c-stores. It's very convenient for the stores to just be able to dial an extension and reach the corporate office

Aspetti positivi:

The best thing with VoiceEdge is no equipment to maintain or worry about

Aspetti negativi:

The sales people have a tendency to overstate what their product is capable of without confirming with the actual engineers....

We are not happy with our decision

Commenti: Spotty. There are glitches that are unfixable and different problems pop up for different users, then they stay with those users.The tech support is friendly and helpful. I should know. I'm talking to them constantly.

Aspetti positivi:

The VoiceEdge receptionist console works very well.

Aspetti negativi:

Managing phones is a nightmare. The web-site used is severely underpowered.

Not A Great VOIP option for the Money

Commenti: I would not recommend this to anyone even being a customer personal of Comcast for over 5 years this program needs to be reworked and not every IT department should be penalized over some other admins making mistakes on their configurations.

Aspetti positivi:

The only thing I like about this software is that once it is fully configured it is pretty much set it and forget it.

Aspetti negativi:

This list is long; For starters not allowing IT to fully control the phone is absurd. Working in IT I need to sit on their phone with the support to do the most basic things, like rebooting a phone REMOTELY! The response i received from a Support Rep was due to some IT admins screwing phones up in their company and calling for help was too much for Comcast to try and troubleshoot so they lock everyone out of remote accessing the phones. Next on the list is business hours scheduling. It is just very confusing and their was no documentation on configuring it in the admin guide or training before implementing. One final con that makes me regret this software is the lack of features and things you can do in other Vendors. Ring Central for instance allows IT to order a phone and pay through the portal and get invoiced after the phone is received without calling and waiting to speak to a representative. This you have to call the 888 number and verify your account then tell them you need a new seat one and give them all the user detail and then you wait 10 or more days to receive the phone and have the user created.

A good way to manage calls and numbers for a small organization

Commenti: Managing forwarding calls to cell phones, voicemails, and team members.

Aspetti positivi:

For a small to mid business that isn't ready for a full-on PBX, voice edge is a decent option allowing a good amount of flexibility and control over calls, numbers, devices and team members. For a remote team and especially any company that involves a sales organization, this is a good starter to intermediate option.

Aspetti negativi:

Comcast has a relatively poor reputation for a reason - their entire company culture and management team is based on the idea that they are a monopoly whose sole reason for existing is to separate customers from their money and issue it to executives and stockholders through rate hikes, various fees and charges.

Comcast Business VoiceEdge

Commenti: Very nice experience and since using we've increased our efficiency with communication to clients and have increased revenue by 20%.

Aspetti positivi:

Great for business and allows professional platform to do much with my clients. Even when I'm away, I can communicate easily.

Aspetti negativi:

Connectivity through phone/data can be slow, but allows it to function well.

VoiceEdge is a solid phone system that meets all of our needs.

Aspetti positivi:

This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

Aspetti negativi:

I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

Horrible

Commenti: horrible

Aspetti positivi:

nothing about this service was good. From the sales team to the service. It's horrible

Aspetti negativi:

I would like to file a complaint about comcast business voice. I’m not pleased with the service that I’m getting from this company. You can check the account notes of how many times I have been in contact with comcast over the span of the past several months. I started comcast business voice 6 seats in March 2020. During this time Covid lock down occurred forcing business to shut down and work from home. My company also uses T-mobile to work remotely. When the staff returned to the office slowly during the May and June months they noticed that the voice lines had static and calls were being dropped. Our consumers could not reach us as well. So I contacted a comcast rep and they blamed it on the wiring done by the 3rd party. So I had my IT guy come in and check the lines and they were installed fine. I called again and they sent out a Comcast rep. The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly. This was then fixed in November 2020. So I contacted a supervisor to get credited for the months I have been charged for because comcast dropped the ball in installing my service. The supervisor put in the request and told me to wait 2 billing cycles. It is now February 2021 and nobody contacted me from comcast.

Good with Caveats - Read if you are considering deploying

Aspetti positivi:

The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

Aspetti negativi:

If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year.

NOT for business

Commenti: We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor.
Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over.
Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important!
I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!

Aspetti positivi:

Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused!

Aspetti negativi:

Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices

Save Yourself Aggravation

Commenti: See above comments. The Panasonic phones are terrible.

Aspetti positivi:

I liked what I was TOLD it would do for us.

Aspetti negativi:

The speed of customer service is terrible. Comcast cannot react to the speed businesses need. Things will be set fine and we don't change anything, then a problem will suddenly occur and the process to get it resolved it PAINFUL. Their onboarding is left up to the tech who just wants to get done and move on. They do what they can, but they have other jobs waiting on them. The resources and search is horrible. The chat customer service doesn't know what they are doing most of the time and then your problem is escalated to Tier 2, with no direct way to communicate with them, they tell you a problem is solved, when it isn't. Be prepared to go days with no resolution. See what good old AT&T has solution wise and stick with a company that knows phones.

Stuck with you

Aspetti positivi:

The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

Aspetti negativi:

We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

Big Company that runs over everyone

Commenti: Overall, I would NOT recommend them to any other business. Not even for simple phones.

Aspetti positivi:

It works...most of the time. Comcast is a huge company, so they aren't going anywhere soon. They will be around.

Aspetti negativi:

STAY AWAY. However, some times there is no other choices for business. I was forced into it and didn't like it. Expensive and they are tricky with their billing.

Like being able to control the features

Aspetti positivi:

We switched to Comcast Business VoiceEdge a couple of years ago. While there have been problems, the customer service is pretty dependable. The online portal allows me to manage all of the features easily. The app is a great feature too!

Aspetti negativi:

While I like the setup now, it was difficult actually getting the portals and everyone setup.

Business Voice

Aspetti positivi:

My top compliment is the customer service and how the agents are able to get a tech out normally the same day. I am a small business owner so every call counts.

Aspetti negativi:

The reception isn't all that great at all times for wifi and phone but I believe its the area my business is located in.

Can't wait till the contract is up!

Commenti: Wave off this product if you are thinking of it.

Aspetti positivi:

The call quality is good, that is about all I can say.

Aspetti negativi:

There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

comcast

Aspetti positivi:

It is ok. Comcast has gotten expensive but we use them as it is dependable

Aspetti negativi:

the support could be more helpful with any issues or concerns

Works for basic needs

Aspetti positivi:

this system was simple, but it almost became to simple and lacked flexibility

Aspetti negativi:

the Comcast team had our account separated into multiple accounts and was never able to join then back together. this lead to billing problems for years.

Selling a de-railed system that can't be fixed.

Commenti: Comcast has no control over how your caller ID is posting to your out going lines. We get calls for other local businesses coming in daily. We also get hammered with ghost calls. This phone system will undermining your business and frustrate your customers. AND no one including engineers at Comcast can fix it. These systems should be considered fraud unless the go through a testing process before paying customers are used as Ginny Pigs.

Aspetti positivi:

The physical phones that we're supplied with the failed system. The great sales pitch they give full of lies.

Aspetti negativi:

Incorrect line ID for your outbound lines, confusing your customers. Receiving calls daily for other local businesses, undermining your own businesses. Engineers that can't fix any of the repeating issues, complete waist of time. A barrage of ghost calls that never stop.

Great internet HORRIBLE PHONE SYSTEM & CUSTOMER SUPPORT

Commenti: Don’t use them.

Aspetti positivi:

Great internet!

Aspetti negativi:

They make it hard to leave and hang up when trying to contact retention team. Phone system lacks features such as voice recording, app is horrible, and constantly denied disconnect request and said I owe them a additional 2 years to buyout and I signed a contract saying I agreed to it when in reality I didn’t. They have you on a long hold and wait to finish the disconnect process and said it’ll take 60 day notice before I can leave and hold my phone number hostage it’s a real frustrating experience I am almost at a point to where I would rather just get a new number which is horrible for business.

Terrible portal, customer service and sales team

Commenti: Just awful. I can't wait for our contract to expire.

Aspetti positivi:

The phone app (when it works). Phones are included with the price.

Aspetti negativi:

The sudden loss of service for our 800 numbers, hunt group setup, terrible support, and no help from the sales team. Their portal is the worst one I have worked with. Even their support people can't figure it out. Getting a new phone or reassigning a phone to a new location can take weeks.

Worst phone system ever

Commenti: This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Aspetti positivi:

Phone quality ok, looks nice.

Aspetti negativi:

Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible